Content Outline and Competencies:

   I. Basic Networking
      A. Describe how networks impact our daily lives.
      B. Describe the role of data networking in the human network.
      C. Identify the key components of any data network.
      D. Identify the opportunities and challenges posed by converged
networks.
      E. Describe the characteristics of network architectures: fault
tolerance, scalability, quality of service and security.
      F. Configure hosts and services.
      G. Add, configure, and connect hosts and servers.
      H. Explore how DNS Domain Name System) and HTTP (HyperText Tranfer
Protocol) work together.
      I. View the details of packets generated by DNS and HTTP using the
emulation software provided.

  II. Network Hardware and Components
      A. Identify the devices that make up the network.
      B. Describe the media that connect the devices.
      C. Explain the messages that are carried across the network.
      D. Compare and contrast the rules and processes that govern network
communications.
      E. Identify the tools and commands for constructing and maintaining
networks.
      F. Connect and configure hosts and services on the model of the lab
network.
      G. Explore how DNS, UDP, HTTP, and TCP work together.
      H. View the operation of DNS, UDP, HTTP, and TCP on the model of the
lab network using a common utility.

 III. Upper Three Layers of the OSI Model
      A. Describe how the functions of the three upper OSI model layers
provide network services to end user applications.
      B. Describe how the TCP/IP application layer protocols provide the
services specified by the upper layers of the OSI model.
      C. Define how people use the application layer to communicate across
the information network.
      D. Describe the function of well-known TCP/IP applications, such as
the World Wide Web and email, and their related services (HTTP, DNS, SMB
(Server Message Block), DHCP (Dynamic Host Configuration Protocol), SMTP
(Simple Mail Transfer Protocol)/POP (Post Office Protocol), and Telnet).
      E. Describe file-sharing processes that use peer-to-peer
applications.
      F. Explain how protocols ensure services running on one kind of
device can send to and receive data from many different network devices.
      G. Use network analysis tools to examine and explain how common user
applications work.
      H. Use the route command to modify a Windows computer routing
table.
      I. Use the Windows client command telnet to connect to a Cisco
router.
      J. Examine router routes using basic Cisco IOS commands.

  IV. OSI Transport Layer
      A. Explain the need for the Transport layer.
      B. Identify the role of the Transport layer as it provides the
end-to-end transfer of data between applications.
      C. Describe the role of two TCP/IP Transport layer protocols: TCP
and UDP.
      D. Explain the key functions of the Transport layer, including
reliability, port addressing, and segmentation.
      E. Explain how TCP and UDP each handle key functions.
      F. Identify when it is appropriate to use TCP or UDP and provide
examples of applications that use each protocol.
      G. Configure a router interface using a GUI (Graphical User
Interface). 
      H. Explore a routing table. 
      I. Configure a static route using a GUI. 
      J. Explore the routing of IP packets.

   V. OSI Network Layer
      A. Identify the role of the Network layer as it describes
communication from one end device to another end device.
      B. Explain the most common Network layer protocol, Internet Protocol
(IP), and its features for providing connectionless and best-effort
service.
      C. Identify the principles used to guide the division, or grouping,
of devices into networks.
      D. Explain the hierarchical addressing of devices and how this
allows communication between networks.
      E. Describe the fundamentals of routes, next-hop addresses, and
packet forwarding to a destination network.

  VI. IP Addressing and Computer Numbering Schemes
      A. Explain the structure IP addressing and demonstrate the ability
to convert between 8-bit binary and decimal numbers.
      B. Classify by type a given IPv4 address and describe how it is used
in the network.
      C. Explain how addresses are assigned to networks by ISPs (Internet
Service Provider) and within networks by administrators.
      D. Determine the network portion of the host address and explain the
role of the subnet mask in dividing networks.
      E. Given IPv4 addressing information and design criteria, calculate
the appropriate addressing components.
      F. Use common testing utilities to verify and test network
connectivity and operational status of the IP protocol stack on a host or
network.
      G. Subnet an address space given requirements.
      H. Assign appropriate addresses to interfaces and document.
      I. Configure and activate Serial and FastEthernet interfaces.
      J. Test and verify configurations.
      K. Document the network implementation.

 VII. OSI Data Link Layer
      A. Explain the role of Data Link layer protocols in data
transmission. 
      B. Describe how the Data Link layer prepares data for transmission
on network media. 
      C. Describe the different types of media access control methods. 
      D. Identify several common logical network topologies and describe
how the logical topology determines the media access control method for
that network. 
      E. Explain the purpose of encapsulating packets into frames to
facilitate media access. 
      F. Describe the Layer 2 frame structure and identify generic
fields.
      G. Explain the role of key frame header and trailer fields,
including addressing, QoS (Quality of Service), type of protocol, and
Frame Check Sequence.
      H. Plan the IP Subnet scheme.
      I. Build the Network from your plan. 
      J. Connect devices with Ethernet and serial cables.
      K. Configure the network.
      L. Apply your subnetting scheme to server, PCs, and router
interfaces; configure services and static routing.
      M. Test the network using common utilities.

VIII. OSI Physical Layer
      A. Explain the role of Physical layer protocols and services in
supporting communication across data networks.
      B. Describe the purpose of Physical layer signaling and encoding as
they are used in networks.
      C. Describe the role of signals used to represent bits as a frame is
transported across the local media.
      D. Identify the basic characteristics of copper, fiber, and wireless
network media.
      E. Describe common uses of copper, fiber, and wireless network
media.
      F. Build, test, and configure the entire lab network. 
      G. Analzye the events involved in requesting a web page (DNS, ARP
(Address Resolution Protocol), HTTP, TCP, IP, Ethernet, HDLC (High-Level
Data Link Control)). 
      H. Trace the route to the  web server (DNS, UDP, ARP, ICMP (Internet
Control Message Protocol), IP, Ethernet, HDLC).

  IX. Ethernet
      A. Describe the evolution of Ethernet.
      B. Explain the fields of the Ethernet Frame.
      C. Describe the function and characteristics of the media access
control method used by the Ethernet protocol.
      D. Describe the Physical and Data Link layer features of Ethernet.
      E. Compare and contrast Ethernet hubs and switches.
      F. Explain the Address Resolution Protocol (ARP).
      G. Plan the IP Subnet scheme.
      H. Build the Network from your plan. 
      I. Connect devices with Ethernet and serial cables. 
      J. Configure the network.
      K. Apply your subnetting scheme to server, PCs, and router
interfaces; configure services and static routing.
      L. Test the network using common utilities.

   X. Different  Network and Cabling Types
      A. Identify the basic network media required to make a LAN
connection.
      B. Identify the types of connections for intermediate and end device
connections in a LAN.
      C. Identify the pinout configurations for straight-through and
crossover cables.
      D. Identify the different cabling types, standards, and ports used
for WAN connections.
      E. Define the role of device management connections when using Cisco
equipment.
      F. Design an addressing scheme for an internetwork and assign ranges
for hosts, network devices, and the router interface. 
      G. Compare and contrast the importance of network designs.
      H. Plan the IP subnet scheme.
      I. Repair Ethernet-related network issues.
      J. Test the network using common utilities.

  XI. The Cisco IOS
      A. Define the role of the Internetwork Operating System (IOS).
      B. Define the purpose of a configuration file.
      C. Identify several classes of devices that have the IOS embedded.
      D. Identify the factors contributing to the set of IOS commands
available to a device.
      E. Identify the IOS modes of operation.
      F. Identify the basic IOS commands.
      G. Compare and contrast the basic show commands.
      H. Plan the IP Subnet scheme.
      I. Build the Network from your plan. 
      J. Connect devices with Ethernet and serial cables. 
      K. Configure the network.
      L. Apply your subnetting scheme to server, PCs, and router
interfaces; configure services and static routing.
      M. Test the network using common utilities.

Content Outline and Competencies:

   I. Introduction to Routing and Packet Forwarding
      A. Describe the functions and features of a router.
      B. Describe how a router determines a path and switches packets.
      C. Use CLI (Command Line Interface) to perform and verify initial
configuration tasks for a small routed network.

  II. Static Routing
      A. Configure and verify basic router operation.
      B. Describe, configure and verify static routing.
      C. Describe, configure and verify summary routes and default
routing.

 III. Dynamic Routing Protocols
      A. Describe the role of dynamic routing protocols and place these
protocols in the context of modern network design.
      B. Compare and contrast distance-vector and link-state routing
protocol operation.
      C. Describe the basic structure of the routing table.
  IV. Distance Vector Routing Protocols
      A. Describe the operation of distance-vector routing protocols and
their role in network operations.
      B. Describe the network discovery process of distance-vector routing
protocols using Routing Information Protocol (RIP).
      C. Describe the processes for maintaining accurate routing tables
that are used by distance-vector routing protocols.
      D. Identify the conditions leading to a routing loop and explain the
implications for router performance.

   V. RIPv1
      A. Describe the basic characteristics and operation of RIPv1.
      B. Configure RIPv1 in a small network.
      C. Modify the default configuration of RIPv1.
      D. Verify and troubleshoot RIPv1.

  VI. VLSM (Variable Length Subnet Mask) and CIDR (Classless Inter Domain
Routing)
      A. Compare and contrast classful and classless IPv4 addressing.
      B. Design and implement a classless IPv4 addressing scheme for a
given network.
      C. Troubleshoot and correct common IPv4 address issues.

 VII. RIPv2
      A. Compare and contrast the basic characteristics and operation of
RIPv1 and RIPv2.
      B. Configure and modify the default behavior of RIPv2 in a small
network.
      C. Verify and troubleshoot RIPv2.

VIII. Routing Tables
      A. Describe the various route types found in the routing table
structure.
      B. Describe the route lookup process.
      C. Interpret routing table output to determine the types of routes.

  IX. EIGRP
      A. Describe the basic characteristics and operation of EIGRP.
      B. Configure EIGRP.
      C. Modify the default configuration of EIGRP.
      D. Verify and troubleshoot EIGRP.

   X. Link-State Routing Protocols
      A. Describe the features and basic operation of link-state routing
protocols.
      B. Compare and contrast link-state routing protocol operation to
distance-vector routing protocol operation.
  
  XI. OSPF
      A. Describe the basic characteristics and operation of single area
OSPF.
      B. Configure single area OSPF.
      C. Modify the default configuration of single area OSPF.
      D. Verify and troubleshoot single area OSPF.

Content Outline and Competencies:

I. History and Advent of Voice and Data Telephony
   A. Review Public Switch Telephone Network history and key events
   B. Review PBX System vendors, history and key events
   C. Review Internet history and key events
   D. Review VoIP vendors, history and key events

II. VoIP, PBX and Public Voice and Data Network Terminology
   A. Identify system wide features, capabilities and components
   B. Identify Attendant features, capabilities and components
   C. Identify user features, capabilities and component
   D. Identify special features, capabilities and component

III. Basics of Internal Telephone Systems Environment and Peripherals
   A. Define parameters of an internal telephone system for small to
mid-size companies
   B. Define parameters of an internal telephone system a large company
   C. Define parameters of an internal telephone system a enterprise
company environment

IV. Network Service Providers and Local Competition
   A. Identify and define the national public switch telephone network
   B. Identify and define the national public data network
   C. Identify and define the local voice and data network

V. Public Voice and Data Network Infrastructure
   A. Identify the parameters, boundaries and infrastructure of the public
switch network  
   B. Identify the parameters, boundaries and infrastructure of the
Internet
   C. Identify the parameters, boundaries and infrastructure of the local
telecos

VI. Specialized Network Services
   A. Review and define special voice telephone applications
   B. Review and define special VoIP applications

VII. Basics of Analog, Cable TV, Digital Modems and Set-top Boxes
   A. Explain analog to digital transmission
   B. Review peripherals NT1s, CSUs and cable modems
   C. Review cable voice and data networks.

VIII. Define and Analyze VoIP Protocols
   A. Define and explain VoIP public network protocols
   B. Define and explain VoIP LAN network protocols
   C. Define and explain VoIP user protocols

IX. Telephony Corporate User Applications
   A. Review corporate user telephony internal applications Automatic Call
Distribution, Unified Messaging, Voice Mail and other applications
   B. Review corporate user telephony external applications enterprise
networks, ISDN, T-1s and other applications

X. User Applications by Telephony Survey Methods and Implementation of a
VoIP Network
   A. Develop a plan to survey corporate users, attendants and executive
staff
   B. Learn to assemble survey results
   C. Present survey results and cost justifications to management

XI. VoIP Programming Fundamentals
   A. Demonstrate programming a VoIP Call Manager to the Public Switch
Telephone Network
   B. Demonstrate programming a VoIP Voice Mail Manager and associated
telephone extension

Content Outline and Competencies:

I. Planning Network Installation
   A. Choose an appropriate operating system for a specific situation.
   B. Differentiate between Windows server and other server operating
systems.
   C. Create unattended installation files.
   D. Choose the appropriate file structure for a specific situation.
   E. Create a dual-boot system.
   F. Differentiate between Windows Server and Windows Client OS.

II. Installing Windows Client Operating System
   A. Prepare a hard drive for Windows installation.
   B. Demonstrate partitioning the drives.
   C. Explain the major differences between installing and upgrading
Windows.
   D. Remove Windows from a hard drive.

III. Installing, Configuring and Removing Hardware Components
   A. Explain the hardware compatibility list.
   B. Choose the required hardware for a specified situation.
   C. Explain how various pieces of hardware are installed.
   D. Find and install the appropriate drivers.
   E. Explain how to best avoid hardware conflicts.
   F. Remove hardware and drivers from a Windows installation.
   G. Demonstrate updating drivers.

IV. Using Control Panel Applications
   A. Describe the control panel and its various options.
   B. Explain how system settings affect Windows.
   C. Configure the telephone feature.
   D. Install applications.
   E. Set user-specific variables.

V. Upgrading Windows
   A. Explain the ramification of upgrading to Windows from another
system.
   B. Determine the best upgrade path for a specific situation.
   C. Explain upgrading to Windows from other operating systems.

VI. Installing Windows from a Server-Based Computer
   A. Contrast the advantages and disadvantages of wide-scale deployment.
   B. Demonstrate how to create a network share.
   C. Install files on the client computer.
   D. Set permissions on the client computer.

VII. Establishing Users, Groups, Policies and Resources
   A. Explain the advantages and disadvantages of multiple-user systems.
   B. Create and configure users and user accounts.
   C. Demonstrate how to modify local and global groups.
   D. Develop security policies for the system.
   E. Assign permissions to network resources.

VIII. Connections Using the TCP/IP Protocol
   A. Explain the basics of TCP/IP architecture.
   B. Configure TCP/IP on an NT Workstation.
   C. Configure Windows NT for use with the Internet.
   D. Install peer web services.

IX. Running Applications
   A. Explain the advantages and disadvantages associated with running 16
and 32 bit applications under Windows Operating System.
   B. Demonstrate how to run DOS-based applications under Windows.
   C. Show how to run OS/2 applications under Windows.
   D. Explain the problems of running applications designed for the POSIX
environment.

X. Monitoring, Identifying and Resolving Performance Problems
   A. Find and eliminate operational bottlenecks.
   B. Demonstrate the use of Windows self-tuning features.
   C. Explain the need and process for continual monitoring of system
performance.

XI. Implementing Troubleshooting Procedures
   A. Demonstrate an understanding of basic troubleshooting procedures.
   B. Troubleshoot computer hardware to determine specific problems.
   C. Explain the steps for troubleshooting the Windows boot process.
   D. Demonstrate the use of troubleshooting applications.
   E. Identify troubleshooting resources.

XII. Modify the Registry
   A. Demonstrate a basic understanding of the registry and its
structure.
   B. Explain the importance of backing up the registry.
   C. Find specific settings by searching the registry.
   D. Use Windows registry diagnostic tools to identify registry
problems.
   E. Demonstrate the search features of the registry.
   F. Comment on warnings about the registry.

Content Outline and Competencies:

I. The Process of Designing Hierarchical Networks
   A. Explain how a hierarchical network supports voice, video, and data
applications.
   B. Provide examples of how voice and video over IP (Internet Protocol)
affect network design.
   C. Explain the concept of a converged network.
   D. Identify the voice and video components in a hierarchical network.
   E. Match the appropriate Cisco Switch to each layer in the hierarchical
network.
   F. Contrast the function of Layer 2 and Layer 3 switches.

II. Switch Configuration 
   A. Explain the functions that enable a switch to forward Ethernet
frames.
   B. Configure a switch for operation in a network designed to support
voice, video, and data transmissions.
   C. Configure basic security on a switch.

III. VLANs in a Switched Network
   A. Explain the role of VLANs in a network.
   B. Explain the role of trunking VLANs in a network.
   C. Configure VLANs on the switches in a network topology.
   D. Troubleshoot common software and hardware configuration problems
associated with VLANs.

IV.  VTP Configuration
   A. Explain the role of VTP in a converged switched network.
   B. Describe the operation of VTP including domains, modes,
advertisements, and pruning.
   C. Configure VTP on the switches in a converged network.

V. Basic STP Configuration
   A. Explain the role of redundancy in a switched network.
   B. Summarize how STP works to eliminate Layer 2 loops in a switched
network.
   C. Explain how the STP algorithm uses three steps to converge on a
loop-free topology.
   D. Implement STP to prevent loops between redundant switches.

VI. Inter-VLANs Routing
   A. Explain how network traffic is routed between VLANs in a converged
network.
   B. Configure inter-VLAN routing on router to enable communication
between devices on separate VLANs.
   C. Troubleshoot common inter-VLAN connectivity issues.

 VII. Wireless LANs Configuration
   A. Describe the components and basic operation of wireless LANs
(WLANs).
   B. Describe the components and operations of basic WLANs security.
   C. Configure and verify basic WLAN access.
   D. Troubleshoot wireless client access.

Content Outline and Competencies:

I. Network Operating Systems
   A. Define network models.
   B. Identify operating system features.
   C. Compare file systems.
   D. Describe networking services features.
   E. Contrast common modern network operating systems.

II. Planning Network Technologies
   A. Define network foundations and options.
   B. Identify Windows security models.
   C. Distinguish among Windows server roles.
   D. Define special purpose servers.
   E. Select supporting hardware.

III. Installing Windows Server
   A. Prepare hardware components.
   B. Boot with multiple operating systems.
   C. Perform the installation process.
   D. Perform the upgrade process.

IV. Network Protocols
   A. Define OSI model.
   B. Describe Windows networking components.
   C. Compare network protocols.
   D. Install and configure network protocols.

V. Configuring Windows
   A. Install drivers.
   B. Configure Windows using control panel.
   C. Configure Windows using the registry.

VI. Utilizing Windows Networking Services
   A. Explain the service architecture.
   B. Explain the security architecture.

VII. Implementing Security in the User Environment
   A. Plan user account policies, groups, sharing and security.
   B. Define and manage groups.
   C. Define and manage user accounts.
   D. Plan and define user environments.

VIII. Perform Server Management
   A. Utilize file services.
   B. Manage the distributed file systems.
   C. Implement remote server administration.
   D. Implement directory replication.

IX. Planning and Implementing Connectivity
   A. Implement and manage remote access service.
   B. Implement internet connectivity.
   C. Define and implement an intranet.
   D. Coexist with NetWare.

X. Printing with Windows
   A. Explain Windows print components.
   B. Define the print model.
   C. Implement local printers.
   D. Implement remote printers.

XI. Supporting Network Clients
   A. Define client operating systems supported by Windows.
   B. Install client connectivity software.
   C. Implement home directories.
   D. Implement roaming profiles.

Content Outline and Competencies:

I. Install, configure, and troubleshoot Active Directory.
   A. Install sites.
   B. Create subnets.
   C. Create site links.
   D. Create site link bridges.
   E. Create connection objects.
   F. Create global catalog servers.
   G. Move server objects between sites.
   H. Transfer Operations Master roles.
   I. Verify Active Directory installation.
   J. Implement an Organizational Unit (OU) structure.
   K. Perform an authoritative restore of Active Directory.
   L. Recover from a system failure.

II. Install, configure, manage, monitor, and troubleshoot Domain Name
System (DNS) for Active Directory.
   A. Integrate an Active Directory (AD) Domain Name System (DNS) with a
non-active DNS. 
   B. Configure zones for dynamic updates.
   C. Manage, monitor, and troubleshoot DNS.
   D. Manage replication of DNS data.

III. Install, configure, manage, monitor, optimize and troubleshoot Change
and Configuration Management.
   A. Create a Group Policy Object (GPO).
   B. Link an existing GPO.
   C. Delegate administrative control of Group Policy.
   D. Modify Group Policy inheritance.
   E. Filter Group Policy settings by associating security groups to
GPOs.
   F. Modify Group Policy.
   G. Control user environments by using Administrative Templates.
   H. Assign script policies to users and computers.
   I. Deploy software by using Group Policy.
   J. Maintain software by using Group Policy.
   K. Configure deployment options.
   L. Troubleshoot common problems that occur during software deployment.
   M. Manage network configuration by using Group Policy.
   N. Install an image on a Remote Installation Services (RIS) client
computer.
   O. Create a RIS boot disk.
   P. Configure remote installation options.
   Q. Troubleshoot RIS problems.
   R. Manage images for performing remote installations.
   S. Authorize a RIS server.
   T. Grant computer account creation rights.
   U. Prepare RIS client computers for added security and load balancing.
 
IV. Manage, monitor, and optimize the components of Active Directory.
   A. Move Active Directory (AD) objects.
   B. Publish resources in AD.
   C. Locate objects in AD.
   D. Create and manage accounts manually and by scripting.
   E. Control access to AD objects.
   F. Delegate administrative control of objects in AD.
   G. Monitor, maintain, and troubleshoot domain controller performance.
   H. Monitor, maintain, and troubleshoot AD components.
   I. Manage intersite replication.
   J. Manage intrasite replication.

V. Configure, manage, monitor, and troubleshoot Active Directory security
solutions.
   A. Configure and troubleshoot security in a directory services
infrastructure.
   B. Apply security policies by using Group Policy.
   C. Create, analyze, and modify security configurations by using
security configuration and analysis and security templates.
   D. Implement an audit policy.
   E. Monitor and analyze security events.

Content Outline and Competencies:

I. Identify and test the basic concepts of email
   A. List the characteristics of shared-file and client/server message
systems
   B. List the email computer models
   C. List the enterprise-quality features of e-mail
   D. List the industry standards

II. Define the architecture of Active Directory for Exchange
   A. Define the components of Exchange Active Directory
   B. Define information stores
   C. Define the different types of message flow

III. Install Windows Exchange Server
   A. Develop a pre-installations configuration
   B. Install and set up an Exchange server
   C. Document the post installation configurations
   D. Troubleshoot the Exchange installation

IV. Create and manage recipients
   A. Create and manage users
   B. Create and manage groups
   C. Create and manage contracts
   D. Create and manage public folder recipients

V. Install and manage public and private folders
   A. Manage folders with Outlook
   B. Manage folders with System Manager
   C. Create new public folders and trees
   D. Create new dedicated folders
   E. Set up custom folders

VI. Install and configure client access
   A. Load and access email with Microsoft Outlook with a MAPI or IMAPI4
architecture
   B. Load and access email with Outlook Web Access
   C. Load and access email with POP
   D. Load the Network News Transfer Protocol

VII. Install and configure the information stores
   A. Install and manage storage groups
   B. Manage the stores

VIII. Administer routing groups and maintenance
   A. Install and manage administrative groups
   B. Install and manage routing groups

IX. Manage, monitor, and optimize system performance
   A. Monitor the Exchange server with Event Viewer
   B. Use policies to track users
   C. Troubleshoot client access problems

X. Configure and troubleshoot Exchange network connections
   A. Replicate between an operational master and domain controller
   B. Install the Active Directory connector
   C. Manage and troubleshoot a mixed mode environment

XI. Install and manage auxiliary services
   A. Install and manage Instant Messaging
   B. Install and manage chat services

XII. Disaster recovery of Exchange Server
   A. Set up a back-up and restore plan
   B. Back-up and restore data
   C. Set up a server for disaster recovery
   D. Troubleshoot the back-up and restore

Content Outline and Competencies:

I. The Linux Operating System
   A. List operating system features.
   B. Describe file systems.
   C. Define networking services features.
   D. Identify system processes.

II. Operating System Installation and Configuration
   A. Describe hardware preparation.
   B. Define and implement the Linux installation process.
   C. Describe and configure the Linux boot process.
   D. Create and maintain filesystems.

III. Commands and Utilities
   A. Use navigation and reading commands.
   B. Use searching and manipulating commands.
   C. Switch between common shells.
   D. Use redirection and pipes.
   E. Utilize a command-line text editor.

IV. The Network Interface
   A. Describe the Linux network environment.
   B. Implement network connectivity.
   C. Utilize network commands.

V. User Accounts
   A. Define and create user accounts.
   B. Discuss and utilize switch user utilities.

VI. File Level Security
   A. Describe file level security features.
   B. Interpret and assign file ownership.
   C. Interpret and apply file permissions.

VII. Print Services
   A. Describe printing components.
   B. Implement local printers.
   C. Implement remote printers.
   D. Utilize print commands.

VIII. Archiving Utilities
   A. Describe the uses of archiving.
   B. Utilize common archiving utilities.

IX. Help Utilities
   A. Describe and utilize command-line help utilities.
   B. Access and interpret on-line help resources.

Content Outline and Competencies:

I. Advanced Installations
   A. Plan an installation.
   B. Define client and server roles.
   C. Perform the installation process using a variety of methods.

II. Advanced Systems Configuration
   A. Configure and maintain network time synchronization.
   B. Perform system maintenance.
   C. Review problem solving logs.
   D. Perform advanced user account management and customization.
   E. Install and configure the graphical user environment.

III. Client Network Connections
   A. Configure the network interface.
   B. Implement and configure name resolution on a client.
   C. Implement and configure network addressing.
   D. Utilize network-related commands and utilities.
   E. Utilize remote connectivity methods.

IV. Software Management
   A. Install and configure software.
   B. Manage software components.

V. Troubleshooting Techniques
   A. Describe and use troubleshooting strategies.
   B. Utilize troubleshooting commands and utilities.
   C. Access and utilize recovery environments.
   D. Explain and resolve common problems.

VI. System Automation
   A. Utilize system task schedulers.
   B. Read and write simple shell scripts.

VII. System Security Features
   A. Describe and configure system access restrictions.
   B. Describe and utilize methods of limiting root access.
   C. Configure limitations on system resource usage.
   D. Describe and utilize secure shell technologies.

Content Outline and Competencies:

I. The Network Connection
   A. List the network settings on a Linux server. 
   B. Locate and setup or modify network settings on a Linux server.
   C. Troubleshoot network connectivity problems.

II. File Sharing Services
   A. Identify and list common file sharing technologies.
   B. Develop a plan to institute file sharing on a Linux server.
   C. Configure file sharing security on a Linux server.

III. Web Services
   A. Identify and list Linux web server parameters and settings.
   B. Install web services on a Linux server.
   C. Test web server capabilities.

IV. Network Address Services
   A. Identify and list Linux address server parameters and settings.
   B. Install address services on a Linux server.
   C. Test address server capabilities.

V. Mail Services
   A. Identify various Linux mail systems
   B. Implement and configure a mail system on a Linux server.
   C. Configure Linux clients to utilize a mail system.

VI. Firewall Services
   A. Describe the capabilities of the Linux firewall.
   B. Configure the Linux firewall on a Linux server.
   C. Write firewall rules.

VII. Security Configuration
   A. Identify Linux security components.
   B. Develop a plan to secure the Linux servers.
   C. Implement the security plan.
   D. Test security implementation.

Content Outline and Competencies:

I. Linux Kernel
   A. Describe the kernel.
   B. Obtain and install a kernel.
   C. Apply kernel patches.
   D. Build a custom kernel.
   E. Manage kernel modules.

II. System Startup
   A. Install and configure the bootloader.
   B. Configure startup scripts.
   C. Utilize startup recovery and repair strategies.

III. Filesystems
   A. Configure and mount various types of filesystems.
   B. Troubleshoot and repair filesystems.
   C. Tune filesystem parameters.
   D. Configure automount filesystems using AutoFS.
   E. Manage devices with udev.

IV. Storage Devices
   A. Configure storage device access.
   B. Configure and implement software RAID (Redundant Array of Independent Disks)..
   C. Configure and utilize LVM (Logical Volume Management).
   D. Tune disk access.

V. Network Configuration
   A. Configure a network device to connect to varioustypes of networks.
   B. Configure a network device to implement various network authentication schemes.
   C. Monitor network traffic.
   D. Troubleshoot network issues.

VI. System Maintenance
   A. Build and install programs from source.
   B. Plan and implement network backups.

VII. Name Services
   A. Describe the role of name services on the network.
   B. Configure a basic name server.
   C. Create and maintain zone files.
   D. Secure the name server.

Content Outline and Competencies:

I. Installing and Configuring TCP/IP
   A. Prepare the client machine for installing TCP/IP.
   B. Install the TCP/IP protocol suite.
   C. Configure TCP/IP for network communication.
   D. Describe TCP/IP utilities.

II. Defining IP Addressing and Its Network Classes
   A. Identify node address.
   B. Identify network address.
   C. Define network classes.
   D. Describe special addresses.

III. Subneting and Subnet Masking
   A. Define IP address subnets.
   B. Analyze subnets benefits.
   C. Calculate subnets masks.
   D. Contrast subneting and superneting.

IV. IP Address Resolution Process
   A. Explain IP address resolution.
   B. Outline the role of ARP.
   C. Compare MAC addressing to IP addressing.

V. IP Routing
   A. Configure static IP routers.
   B. Build a routing table.
   C. Configure dynamic IP routing.
   D. Describe routing internet protocol.
   E. Contrast static and dynamic IP routing.

VI. The Dynamic Host Configuration Protocol
   A. Distinguish between manual and automatic configuration.
   B. Outline how DHCP works.
   C. Describe IP lease request and offer.
   D. Install and configure a DHCP server.

VII. NetBIOS Name Resolution
   A. Explain NetBIOS naming.
   B. Describe resolving local NetBIOS names using a broadcast.
   C. Describe resolving names with a NetBIOS name server.
   D. NetBIOS over TCP/IP name resolution nodes.
   E. Create a HOSTS file to resolve NetBIOS names.

VIII. Implementing Windows Internet Name Service
   A. Define WINS role in name resolution.
   B. Install WINS server.
   C. Configure static entries for non-WINS clients.
   D. Configure a WINS proxy agent.
   E. Configure a DHCP server for WINS.

IX. Domain Name System (DNS)
   A. Outline DNS operation.
   B. Explain name resolution using DNS server.
   C. Create the DNS files.
   D. Install a DNS server.

X. Remote Access
   A. Explain Remote Access.
   B. Configure inbound connections.
   C. Create a remote access policy.
   D. Configure a remote access profile, a virtual private network (VPN),
multilink connections, and routing and remote access for DHCP
integration.
   E. Configure authentication and encryption protocols.

XI. Network Address Translation (NAT)
   A. Install Internet Connection Sharing.
   B. Install NAT.
   C. Configure NAT properties and interfaces.
   D. Troubleshoot NAT.

XII. IPSec
   A. Enable IPSec.
   B. Configure IPSec for transport or tunnel mode.
   C. Customize IPSec policies and rules.
   D. Manage and monitor IPSec.

XIII. Certificate Authority
   A. Install and configure Certificate Authority.
   B. Issue and revoke certificates.
   C. Remove the Encrypting File System (EFS) recovery keys.

XIV. Server Documentation
   A. Create screen captures.
   B. Save captured graphics in files.
   C. Create and print documents containing server documentation.

Content Outline and Competencies:

I. Configuring Novell IPX
   A. Describe IPX routing.
   B. Define the Novell NetWare protocol suite.
   C. Describe IPX addressing.
   D. List Novell encapsulation.
   E. Configure IPX routing.

II. Managing Traffic With Access Lists
   A. Explain the purpose of access lists.
   B. Explain how access lists work.
   C. Define standard and extended access lists.
   D. List access lists commands.

III. TCP/IP Access Lists
   A. Test packets with IP access lists.
   B. Use wildcard mask bits.
   C. Configure an IP standard access list.
   D. Describe IP named lists.

IV. Novell IPX Access Lists
   A. Test packets using Novell access lists.
   B. Control IPX overhead with access lists.
   C. Configure a Novell standard access list.
   D. Describe IPX SAP filters.

V. Wide Area Network Connections
   A. List common WAN services.
   B. Describe PPP LCP configuration options.
   C. Configure PPP authentication.
   D. Verify PPP operation.

VI. ISDN
   A. Define ISDN terminals and reference points.
   B. Describe ISDN protocols.
   C. Configure ISDN basic rate interface.
   D. Contrast basic rate and primary rate ISDN.

VII. Frame Relay
   A. List and describe frame relay terms.
   B. Describe frame relay operation.
   C. Select frame relay topology.
   D. Configure frame relay.
   E. Configure subinterfaces.

Content Outline and Competencies:

I. Explain Routing Principles
   A. Key information routers need to route data
   B. Classful and classless routing protocols
   C. Distance vector and link state protocol operation
   D. Routing tables

II. Apply VLSM to Extend the Use of IP Addresses
   A. Variable length subnetting
   B. Route summarization
   C. IP helper broadcast management

III. Configure OSPF in a Single Area
   A. OSPF versus RIP in a large Internetwork
   B. OSPF in a single area
   C. OSPF configuration
   D. OSPF in an NBMA environment

IV. Configure a Multiarea OSPF Network
   A. Interconnecting multiple OSPF areas
   B. LSAs types
   C. Multiple areas configuration
   D. Verifying OSPF operation

V. Configure EIGRP
   A. Enhanced IGRP features and operation
   B. EIGRP operation in an NBMA environment
   C. EIGRP support of large networks
   D. Configuring EIGRP operation

VI. Configure Basic Border Gateway Protocol
   A. BGP features and operation
   B. Connecting autonomous systems
   C. BGP policy-based routing functions
   D. Configuring external and internal BGP

VII. Implement BGP in Scalable Networks
   A. Scalability problems associated with internal BGP
   B. Configuring BGP route reflectors
   C. Configuring policy control in BGP using prefix lists
   D. Connecting to multiple ISPs using BGP

VIII. Apply Techniques to Optimize Routing Update Operation
   A. Route redistribution in networks with redundant paths
   B. Policy-based routing using route maps
   C. Controlling routing update traffic
   D. Verifying route redistribution

Content Outline and Competencies:

I. Teamwork
   A. Establish team goals for implementing a network solution.
   B. Build group consensus around the solution.
   C. Develop plan of action for network design and implementation.

II. Project Management
   A. Identify common hardware, software and peripheral equipment found in
a computer network.
   B. Select materials, tools and equipment needed to set up a small local
area network.
   C. Determine cost, time and resources needed to set up a local area
network.
   D. Apply benefit/cost analysis to a typical LAN project.
   E. Create a timeline for implementing the LAN solution.
   F. Use gantt chart to show project tasks, durations overtime and task
priorities.

III. Computer Networking in Business Processes
   A. Explain the role of networking and information transfer in product
development.
   B. Describe the impact of local area networks on marketing, sales, and
service operations.
   C. Discuss how to selectively integrate information technology in
processing orders across the company.
   D. Explain how to use networking strategies to improve business
planning and development.

IV. Successful Information Technology Management
   A. Discuss the role of top level management in implementing a
successful information technology strategy.
   B. Describe how information technology can be used to create a
customer-orientated service network.
   C. Discuss the pitfalls of incorporating network technology without
changes to corporate culture.

Content Outline and Competencies:

I. Describe Authentication Methods
   A. List common methods of access control. 
   B. Contrast authentication procedures for UNIX, and Windows operating
systems.
   C. Configure PAP (Password Authentication Protocol) and CHAP (Challenge
Authentication Protocol) authentications.
   D. Configure basic AAA (Authentication-Authorization-Accounting)
authentication using TACACS+ (Terminal Access Controller Access Plus) and
RADIUS (Remote Authentication Dial In User Service) servers.
   E. Describe biometric authentication.

II. Identify Common Network Attacks and Malicious Code
   A. Analyze port Scanning, and password sniffing techniques.
   B. Describe Trojan Horse attacks. 
   C. Identify computer viruses and worms.
   D. Identify denial of service attacks.
   E. Evaluate executable content in web pages and e-mail.

III. Describe Remote Access Network Security Technologies
   A. Describe the operation of VPNs (Virtual Private Networks).
   B. Compare and contrast the roles of RADIUS and TACACS servers in
securing remote access.
   C. Identify telecommuting vulnerabilities. 
   D. Describe IP (Internet Protocol) security protocol.  

IV. Identify E-mail Security Vulnerabilities and Implement Protection
Measures
   A. Identify e-mail vulnerabilities.
   B. Identify common e-mail encryption methods.
   C . Compare and contrast PGP (Pretty Good Privacy) and S/MIME
(Secure/Multipurpose Internet Mail Extensions)protocols. 
   D. Identify email Spam, hoaxes, and chain letters.

V. Identify Vulnerabilities of Web Tools Such as JavaScript and ActiveX
   A. List web tools vulnerabilities including JavaScript, ActiveX,
cookies, and CGI (Common Gateway Interface).  
   B. Describe the operation of SSL (Secure Socket Layer) and HTTPS (Hyper
Text Transport Protocol Secure).
   C. Outline Instant messaging security issues.

VI. List Common Directory and File Transfer Protection Services
   A. Describe LDAP (Lightweight Directory Access Protocol) operation. 
   B. Identify LDAP security benefits.
   C. Implement file shares protection measures.

VII. Describe Security Threats to Wireless Data and Instant Messaging
   A. Describe packet analysis and spoofing techniques.
   B. Identify RF jamming and data flooding.
   C. Describe the use of SSID (Service Set Identifier) in wireless
security.
   D. Analyze the operation of WEP (Wired Equivalent Privacy) protocols.
 
VIII. Explain Common Security Features of Network Devices Such as
Firewalls, Routers, and Switches
   A. Describe the operation of firewalls. 
   B. Describe the operation of routers.
   C. Describe the operation of switches.
   D. Implement a basic security policy on firewalls, routers, and
switches.

IX.  Explain Common Methods Used to Secure Transmission Media
   A. Compare and contrast common transmission media.
   B. Define measures used to secure transmission media.

X. Compare and Contrast Main Network Security Topologies
   A. Explain the concept of perimeter security topologies.
   B. Develop a secure topology design.
   C. Implement network address translation scheme.

XI. Identify Common Intrusion Detection Mechanisms
   A. Compare network-based and host-based IDS.
   B. List common IDS products.
   C. Explain the concept of Honeypots.

XII. List Common Cryptography Algorithms
   A. Encrypt and decrypt a file, and explore the details of a sample
encryption algorithm. 
   B. Contrast public key versus symmetric encryption.
   C. Describe message digests encryption.
   D. Describe public key infrastructure.
  
XIII. Develop a Basic Security Policy and a Disaster Recovery Plan
   A. Analyze internal and external security risks.
   B. Define disaster recovery procedures. 
   C. Develop an action plan.
   D. Write a formal security plan.

Content Outline and Competencies:

I. Describe the Enterprise Composite Model Used for Designing
Networks
   A. Describe the elements of a switched campus network. 
   B. List common switching technologies.
   C. Identify the building blocks of hierarchical network design.

II. Describe the Features and Operation of VLANs on a Switched Network
   A. Describe the operation of VLANs. 
   B. Identify types of VLANs.
   C. Configure VLAN in a switched network.

III. Describe the Features of the VLAN Trunking Protocols Including
802.1Q, ISL and Dynamic Trunking Protocol
   A. Describe the operation of VTP.
   B. Compare methods of VLAN identification.
   C. Configure VTP in a multiple switches domain. 

IV. Explain the Operation and Purpose of the Spanning-Tree Protocol (STP)
on a Switched Network
   A. Describe the operation of STP.
   B. List the steps of the STP process.
   C. Configure STP in a multiple switches domain. 

V. Implement Common Techniques to Optimize STP Including PortFast and
UplinkFast. 
   A. Configure PortFast.
   B. Configure UplinkFast.
   C. Configure BackboneFast.

VI. Explain the Operation and Purpose of EtherChannel Technology 
   A. Describe the operation of EtherChannel Technology.
   B. Describe the operation of Port Aggregation Protocol.
   C. Configure EtherChannel between two switches. 

VII. List and Describe the Operation of the Key Components Required to
Implement InterVLAN Routing
   A. Compare common methods of Inter-VLAN Routing.
   B. Configure Inter-VLAN Routing using trunking.
   C. Configure Inter-VLAN Routing using subinterfaces. 

VIII. Explain the Operation of Multilayer Switching (MLS) in the Network
   A. Describe the operation of MLS. 
   B. Contrast MLS and CEF.
   C. Configure MLS.

IX. Explain the Types of Redundancy in a Multilayer Switched Network
Including Hardware and Software Redundancy
   A. Explain the operation of HSRP.
   B. Configure HSRP to improve redundancy in the distribution layer. 

X. Describe the QoS Solutions that Address Voice Quality Issues
   A. List the requirements for QoS.
   B. Describe the benefits of QoS.
   C. Configure QoS classifications at the access layer.

XI. Describe Network Monitoring Using SPAN
   A. List the limitations of monitoring switched networks.
   B. Apply SPAN to monitor network frames. 
   
XII. Implement Common Security Techniques to Protect a Switched Network
   A. Explain the operation of AAA security. 
   B. List common techniques used to secure remote management.
   C. Apply common procedures to secure user access.

XIII. Describe Transparent LAN Services and How They are Implemented in a
Service Provider Network
   A. Identify Transparent LAN Services architecture.
   B. Explain fiber optic transports.

Content Outline and Competencies:

I. Firewall Strategy
  A. Describe the basic framework for designing network security. 
  B. Plan and design the firewall. 
  C. Install and configure the firewall. 
  D. Test the firewall. 
 
II. Active Directory Infrastructure
  A. Identify key concepts used throughout the Windows security.  
  B. Plan and design an Active Directory infrastructure. 
  C. Install and configure the Active Directory infrastructure. 
  D. Harden installed servers and computers for specific roles. 

III. Authorization Strategy 
  A. Create user and group accounts. 
  B. Create share permissions. 
  C. Test share permissions. 
  D. Identify New Technology File System (NTFS) permissions. 
  E. Create and nest group resources. 

IV. Remote Access
  A. Create a remote user. 
  B. Configure Routing and Remote Access Services (RRAS) and create a policy.
  C. Configure and establish a Virtual Private Network (VPN) connection.

V. Security Policies and Strategy  
  A. Create a Windows security templates console. 
  B. Configure default domain policies and software restriction policies. 
  C. Deploy the security policies using group policies. 
  D. Test policies. 
  E. Create Results of Policy (RSoP) console. 

VI. Software Update Services 
  A. Install and configure SUS.
  B. Configure the automatic update client. 
  C. Secure automatic updates and clients. 

VII. Certificate Services
  A. Install and configure certificate authorities. 
  B. Configure the certificate template. 
  C. Request a certificate through web enrollment. 

VIII. Authentication Strategy 
  A. Install and configure network monitoring. 
  B. Capture network traffic. 
  C. Capture Kerberos traffic. 
  D. Configure packet filtering. 

IX. IPSec 
  A. Create an IP filter list. 
  B. Create IP filter actions. 
  C. Create an IP security policy. 
  D. Implement and test the IP security policy. 
 
X. Hacking Tool Kits 
  A. Install and configure network hacking tools. 
  B. Hack student firewall and servers. 
  C. Review and analyze hacks on firewalls and servers.

Content Outline and Competencies:

I. Work Activities Accomplished On-the-Job
   A. Describe job related activities accomplished while at the
workplace.
   B. Keep a log book of weekly activities or tasks performed while at the
workplace.
   C. Furnish activity log compiled for each week of work to the
instructor at the end of the course.

II. Description of Company, Products and Services
   A. Describe the company or business for which the internship duties
were performed. This shall include company’s mission and goals.
   B. Provide a general outline of the organizational structure of the
company and where the student fits into that structure.
   C. Identify and describe the products and services the company
produces.
   D. Provide a detailed description of products and services the student
was directly involved with during the internship.

III. Apply Classroom Experience to Work Assignments
   A. Install and/or maintain equipment for a local area network (LAN).
   B. Install and/or support software for a local area network.
   C. Administer user accounts and access rights for a local area
network.
   D. Install and/or support a local web server and website.
   E. Provide PC and network support for end-users.

IV. Demonstrate Workplace Skills
   A. Follow written and oral instructions.
   B. Demonstrate effective oral communication.
   C. Create and present technical information in written format.
   D. Compile and maintain records, logs or other documents.
   E. Demonstrate interpersonal skills appropriate to a business
environment.
   F. Solve problems in a logical and reasonable manner.
   G. Participate in team or group project.
   H. Manage time and resources effectively.
   I. Follow employee rules, regulations and policies.
   J. Demonstrate effective work ethics appropriate to a business
environment.

Content Outline and Competencies:

I. Work Activities Accomplished On-the-Job
   A. Describe job related activities accomplished while at the
workplace.
   B. Keep a log book of weekly activities or tasks performed while at the
workplace.
   C. Furnish activity log compiled for each week of work to the
instructor at the end of the course.

II. Description of Company, Products and Services
   A. Describe the company or business for which the internship duties
were performed. This shall include company’s mission and goals.
   B. Provide a general outline of the organizational structure of the
company and where the student fits into that structure.
   C. Identify and describe the products and services the company
produces.
   D. Provide a detailed description of products and services the student
was directly involved with during the internship.

III. Apply Classroom Experience to Work Assignments
   A. Install and/or maintain equipment for a local area network (LAN).
   B. Install and/or support software for a local area network.
   C. Administer user accounts and access rights for a local area
network.
   D. Install and/or support a local web server and website.
   E. Provide PC and network support for end-users.

IV. Demonstrate Workplace Skills
   A. Follow written and oral instructions.
   B. Demonstrate effective oral communication.
   C. Create and present technical information in written format.
   D. Compile and maintain records, logs or other documents.
   E. Demonstrate interpersonal skills appropriate to a business
environment.
   F. Solve problems in a logical and reasonable manner.
   G. Participate in team or group project.
   H. Manage time and resources effectively.
   I. Follow employee rules, regulations and policies.
   J. Demonstrate effective work ethics appropriate to a business
environment.

Content Outline and Competencies: