Content Outline and Competencies:

I. Current Operating Systems

A. Explain the purpose of an operating system.

B. Perform an operating system installation.

C. Configure network settings to provide access to remote resources.

D. Identify common operating system installations problems and describe appropriate troubleshooting steps to resolve them.

II. Microsoft Operating Systems

A. Compare and contrast versions of Microsoft operating systems.

B. List system requirements of various Microsoft operating systems.

C. Explore common tools and applets of the Window graphical user interface (GUI).

D. Describe upgrading between different versions of Wind

III. Command Line Interface Tools

A. Perform basic network configuration and monitoring using command line tools.

B. Perform basic user management tasks using command line tools.

C. Perform basic file structure operations using command line tools.

D. Describe system recovery processes using command line options.

IV. Network Client/Desktop Device Configuration

A. Configure a network client computer including addressing and transport protocols.

B. Connect a computer to a wired and a wireless network.

C. Set up and modify user profiles.

D. Create shared folders and permissions.

E. Install and configure printers in a shared environment.

V. Preventive Maintenance

A. Identify and apply common preventive maintenance techniques.

B. Monitor, identify and resolve a performance problem.

C. Compare surge protectors and uninterruptible power supplies.

D. Explain Redundancy and Fault Tolerance.

VI. Basic Network and Data Security

A. Describe types of networks and their physical components.

B. Describe network topologies.

C. Describe Ethernet standards.

D. Explain the Open Systems Interconnection (OSI) model.

E. Describe security threats.

F. Identify common security procedures.

VII. Mobile Devices

A. Explain mobile device hardware.

B. Describe the features and characteristics of mobile operating systems.

C. Compare and contrast methods for securing mobile devices.

D. Establish basic network connectivity for common mobile devices.

VIII. Troubleshooting Methods

A. Identify common troubleshooting steps.

B. Identify and implement solutions for the following problems: boot process failure, printer failure, installation process failure, application failure, and resource access failure.

C. Use Task Manager to find and resolve problems.

D. Free up computer resources to optimize performance.

IX. Professional Customer Service Skills

A. Explain why good communication skills are a critical part of an information technology (IT) career.

B. Explain legal and ethical issues that arise in the IT industry and appropriate behaviors when faced with these issues

C. Describe the call center environment and technician responsibilities.

D. Describe the process of responding to a computer support call.

Content Outline and Competencies:

I. Network Exploration

A. Explain how multiple networks are used in everyday life.

B. Describe the topologies and devices used in a small to medium-sized business network.

C. Explain the basic characteristics of a network that supports communication in a small to medium-sized business.

D. Explain trends in networking that will affect the use of networks in small to medium-sized businesses.

II. Operating System Configuration

A. Explain the features and functions of Cisco Internetwork Operating System (IOS) Software.

B. Configure initial settings on a network device using the Cisco IOS software.

C. Given an IP addressing scheme, configure IP address parameters on end devices to provide end-to-end connectivity in a small to medium-sized business network.

III. Network Protocols and Communications

A. Explain how rules are used to facilitate communication.

B. Explain the role of protocols and standards organizations in facilitating interoperability in network communications.

C. Explain how devices on a LAN access resources in a small to medium-sized business network.

IV. Network Access and Ethernet

A. Explain how physical layer protocols and services support communications across data networks.

B. Build a simple network using the appropriate media.

C. Explain how the Data Link layer supports communications across data networks.

D. Compare media access control techniques and logical topologies used in networks

E. Explain the operation of Ethernet.

F. Explain how a switch operates.

G. Explain how the address resolution protocol enables communication on a network.

V. Network Layer and IP Addressing

A. Explain how network layer protocols and services support communications across data networks.

B. Explain how routers enable end-to-end connectivity in a small to medium-sized business network.

C. Explain how devices route traffic in a small to medium-sized business network.

D. Configure a router with basic configurations.

E. Explain the use of IPv4 addresses to provide connectivity in a small to medium-sized business network.

F. Configure IPv6 addresses to provide connectivity in small to medium-sized business networks.

G. Use common testing utilities to verify network connectivity.

VI. IP Networks Subnetting

A. Implement an IPv4 addressing scheme to enable end-to-end connectivity in a small to medium-sized business network.

B. Given a set of requirements, implement a Variable Length Subnet Mask (VLSM) addressing scheme to provide connectivity to end users in a small to medium-sized network.

C. Explain design considerations for implementing IPv6 in a business network.

VII. Transport Layer and Application Layer

A. Describe the purpose of the transport layer in managing the transportation of data in end-to-end communication.

B. Describe characteristics of the Transmission Control Protocol (TCP) and User Datagram Protocol (UDP) including port numbers and their uses.

C. Explain the operation of the application layer in providing support to end-user applications.

D. Explain how well-known TCP/IP application layer protocols and services operate.

VIII. Small Network Configuration

A. Explain how a small network can scale into a larger network.

B. Configure switches and routers with device hardening features to enhance security.

C. Use common show commands and utilities to establish a relative performance baseline for the network.

D. Apply troubleshooting methodologies and command host and IOS commands to resolve problems.

E. Explain how a small network of directly connected segments is created, configured and verified.

Content Outline and Competencies:

I. Network Routing and Switching

A. Describe the functions and features of a router.

B. Describe how a router determines a path and switches packets.

C. Use Command Line Interface (CLI) to perform and verify initial configuration tasks for a small routed network.

D. Describe switching technologies such as VLANs, Virtual Local Area Network Trunking Protocol (VTP) and Spanning Tree Protocol (STP).

II. Static and Default Routing

A. List common requirements for static routing.

B. Describe, configure and verify static routing.

C. Describe, configure and verify default routing.

III. Dynamic Routing Protocols

A. Explain the role of dynamic routing protocols and place these protocols in the context of modern network design.

B. Compare and contrast distance-vector and link-state routing protocols.

C. Describe the basic structure of the routing table.

IV. RIP

A. Describe the basic characteristics and operation of RIP.

B. Configure RIP in a small network.

C. Verify and troubleshoot RIP operation.

V. VLANs and Inter-VLAN Routing

A. Explain how VLANs segment broadcast domains in a small to medium-sized business network.

B. Implement VLANs to segment a small to medium-sized business network.

C. Configure routing between VLANs in a small to medium-sized business network.

VI. ACLs

A. Explain the purpose and operation of ACLs in small to medium-sized business networks.

B. Configure standard IPv4 ACLs to filter traffic in a small to medium-sized business network.

C. Troubleshoot IPv4 ACL issues.

VII. DHCP

A. Implement DHCPv4 to operate across multiple LANs in a small to medium-sized business network.

B. Implement DHCPv6 to operate across multiple LANs in a small to medium-sized business network.

VIII. NAT

A. Explain how NAT provides IPv4 address scalability in a small to medium-sized business network.

B. Configure NAT services on the edge router to provide IPv4 address scalability in a small to medium-sized business network.

C. Troubleshoot NAT issues in a small to medium-sized business network.

IX. Network Management

A. Use discovery protocols to map a network topology.

B. Configure Network Timing Protocol (NTP) in a small to medium-sized business network.

C. Maintain router and switch configuration and operating system files.

Content Outline and Competencies:

I. Threats, Attacks and Vulnerabilities

A. Analyze indicators of compromise and determine the type of malware.

B. Compare and contrast types of attacks.

C. Explain threat actor types and attributes.

D. Describe penetration testing concepts.

E. Identify vulnerability scanning concepts.

F. Explain the impact associated with types of vulnerabilities.

II. Technologies and Tools

A. Install and configure network components.

B. Assess the security posture of an organization.

C. Troubleshoot common security issues.

D. Interpret output from security technologies.

E. Deploy mobile devices securely.

F. Implement secure protocols.

III. Architecture and Design

A. Explain use cases, best practices, frameworks and secure configuration guides.

B. Implement secure network architecture concepts.

C. Implement secure systems design.

D. Explain the importance of secure staging deployment concepts.

E. Explain the security implications of embedded systems.

F. Summarize secure application development and deployment concepts.

G. Summarize cloud and virtualization concepts.

H. Explain how resiliency and automation strategies reduce risk.

I. Explain the importance of physical security controls.

IV. Identity and Access Management

A. Compare and contrast identity and access management concepts.

B. Install and configure identity and access services.

C. Implement identity and access management controls.

D. Differentiate common account management practices.

V. Risk Management

A. Explain the importance of policies, plans and procedures related to organizational security.

B. Summarize business impact analysis and concepts.

C. Explain risk management processes and concepts.

D. Follow incident response procedures.

E. Summarize basic concepts of forensics.

F. Explain disaster recovery and continuity of operation concepts.

G. Compare and contrast various types of controls.

H. Carry out data security and privacy practices.

VI. Cryptography and PKI

A. Compare and contrast basic concepts of cryptography.

B. Explain cryptography algorithms and their basic characteristics.

C. Install and configure wireless security settings.

D. Understand public key infrastructure.

Content Outline and Competencies:

I. Network Threats and Mitigation Techniques

A. Explain network threats, mitigation techniques and the basics of securing a network.

B. Describe Trojan Horse attacks.

C. Identify computer viruses and worms.

D. Identify denial of service attacks.

II. Administrative Access to Network Devices

A. Explain physical security and its implementation.

B. Disable unused services to minimize the attack surface.

C. Implement enhanced login security methods.

D. Configure basic AAA architecture using a RADIUS (Remote Authentication Dial In User Service) server.

III. Remote Access Technologies

A. Describe the operation of VPNs (Virtual Private Networks).

B. Compare and contrast the roles of RADIUS and Terminal Access Controller Access-Control System (TACACS) servers in securing remote access.

C. Identify telecommuting vulnerabilities.

D. Describe the IP (Internet Protocol) security protocol.

IV. Firewall Technologies

A. Describe the operation of firewalls.

B. Configure packet filtering using access control lists.

C. Implement a router-based firewall to protect the perimeter of the network.

D. Implement a dedicated firewall appliance to protect the perimeter of the network.

V. LAN Security

A. Compare and contrast internal and external network threats.

B. Implement layer 2 security measures to mitigate internal threats.

C. Configure port security on a network switch.

D. Explain common technologies used to enhance endpoint security.

VI. Confidentiality and Integrity

A. Describe common public and symmetric key encryption algorithms.

B. Describe common hashing algorithms used in data integrity.

C. Explain the functions of digital certificates in e-commerce transactions.

D. Describe the framework of PKI (Public Key Infrastructure).

E. Explain steganography technology and its applications.

VII. VPNs

A. Describe encryption protocols used in VPN applications.

B. Compare site-to-site and remote access VPN technologies.

C. Implement site-to-site VPN using IPSec (Internet Protocol Security) architecture.

D. Implement remote access VPN using SSL (Secure Socket Layer) protocols.

VIII. Security Policies

A. Analyze internal and external security risks.

B. Define disaster recovery procedures.

C. Develop an action plan.

D. Write a formal security plan.

Content Outline and Competencies:

I. History and Advent of Voice and Data Telephony
   A. Review Public Switch Telephone Network history and key events.
   B. Review PBX System vendors, history and key events.
   C. Review Internet history and key events.
   D. Review VoIP vendors, history and key events.

II. VoIP, PBX and Public Voice and Data Network Terminology
   A. Identify system wide features, capabilities and components.
   B. Identify Attendant features, capabilities and components.
   C. Identify user features, capabilities and component.
   D. Identify special features, capabilities and component.

III. Basics of Internal Telephone Systems Environment and Peripherals
   A. Define parameters of an internal telephone system for small to mid-size companies.
   B. Define parameters of an internal telephone system a large company.
   C. Define parameters of an internal telephone system a enterprise company environment.

IV. Network Service Providers and Local Competition
   A. Identify and define the national public switch telephone network.
   B. Identify and define the national public data network.
   C. Identify and define the local voice and data network.

V. Public Voice and Data Network Infrastructure
   A. Identify the parameters, boundaries and infrastructure of the public switch network.  
   B. Identify the parameters, boundaries and infrastructure of the Internet.
   C. Identify the parameters, boundaries and infrastructure of the local telecos.

VI. Specialized Network Services
   A. Review and define special voice telephone applications.
   B. Review and define special VoIP applications.

VII. Basics of Analog, Cable TV, Digital Modems and Set-top Boxes
   A. Explain analog to digital transmission.
   B. Review peripherals NT1s, CSUs and cable modems.
   C. Review cable voice and data networks.

VIII. Define and Analyze VoIP Protocols
   A. Define and explain VoIP public network protocols.
   B. Define and explain VoIP LAN network protocols.
   C. Define and explain VoIP user protocols.

IX. Telephony Corporate User Applications
   A. Review corporate user telephony internal applications Automatic Call Distribution, Unified Messaging, Voice Mail and other applications.
   B. Review corporate user telephony external applications enterprise networks, ISDN, T-1s and other applications.

X. User Applications by Telephony Survey Methods and Implementation of a VoIP Network
   A. Develop a plan to survey corporate users, attendants and executive staff.
   B. Learn to assemble survey results.
   C. Present survey results and cost justifications to management.

XI. VoIP Programming Fundamentals
   A. Demonstrate programming a VoIP Call Manager to the Public Switch Telephone Network.
   B. Demonstrate programming a VoIP Voice Mail Manager and associated telephone extension.

Content Outline and Competencies:

I. Basic Setup

A. Choose an appropriate operating system for a specific situation.

B. Differentiate between server and client operating systems.

C. Create appropriate file structure.

II. Windows Installation

A. Prepare a hard drive for Windows installation.

B. Demonstrate partitioning of drives.

C. Explain the differences between installing and upgrading.

D. Remove Windows from a hard drive.

III. Hardware Components

A. Explain the hardware compatibility list.

B. Choose required hardware for specific situations.

C. Find and install appropriate drivers.

D. Remove hardware and drivers from a Windows install.

E. Demonstrate updating drivers.

IV. Control Panel

A. Describe the Control Panel and its options.

B. Explain how system settings affect Windows.

C. Install applications.

D. Set user-specific variables.

V. Windows Upgrade

A. Explain the ramifications of upgrading.

B. Determine the upgrade path.

VI. Server-Based Install

A. Explain methods for server-based installs.

B. Demonstrate active directory-based install.

C. Explain DHCP (Dynamic Host Configuration Protocol).

D. Demonstrate Windows Distribution Service.

E. Explain PXE (Pre-Executable Environment) Boot.

VII. Users, Groups, Policies and Resources

A. Create and configure users and user accounts.

B. Create and modify local groups.

VIII. Shared Resources

A. Demonstrate how to create shared resources.

B. Assign permissions to network resources.

C. Access network resources from local and remote locations.

IX. TCP/IP

A. Explain the format of an IP address.

B. Demonstrate how to obtain an IP address.

C. Demonstrate common TCP/IP utilities.

D. Explain subnetting.

X. Windows Applications

A. Explain the differences between 32- and 64-bit applications.

B. Demonstrate line command utilities for running applications.

XI. System Performance

A. Find and identify operational bottlenecks.

B. Explain the need for continual monitoring of systems.

XII. Troubleshoot

A. Demonstrate basic troubleshooting procedures.

B. Troubleshoot computer hardware to determine specific problems.

C. Demonstrate troubleshooting resources.

Content Outline and Competencies:

I. Scaling VLAN

A. Configure enhanced inter-switch connectivity technologies.

B. Troubleshoot issues in an inter-VLAN routing environment.

C. Implement inter-VLAN routing using Layer 3 switching to forward data in a small to medium-sized business Local Area Network (LAN).

II. STP

A. Examine the purpose of STP and how the spanning tree algorithm is used to create a loop-free topology.

B. Examine the varieties of Spanning Tree Protocols including Per Vlan Spanning Tree (PVST+) and Rapid PVST+.

C. Configure PVST+ and Rapid PVST+ to improve network performance.

III. Etherchannel and HSRP

A. Explain link aggregation operation in a switched LAN environment.

B. Implement link aggregation to improve performance on high-traffic switch links.

C. Implement Hot Standby Routing Protocol (HSRP) to provide first hop redundancy.

IV. Dynamic Routing

A. Explain the features and characteristics of dynamic routing protocols.

B. Explain how distance vector routing protocols operate.

C. Explain how link-state protocols operate.

V. EIGRP Configuration, Tuning and Troubleshooting

A. Explain the features and characteristics of EIGRP.

B. Implement EIGRP for IPv4 in a small to medium-sized business network.

C. Explain how EIGRP operates in a small to medium-sized business network.

D. Implement EIGRP for IPv6 in a small to medium-sized business network.

E. Configure EIGRP to improve network performance.

F. Troubleshoot common EIGRP configuration issues in a small to medium-sized business network.

VI. Single-Area OSPF Configuration and Troubleshooting

A. Explain how single-area OSPF operates.

B. Implement single-area OSPFv2.

C. Implement single-area OSPFv3.

D. Configure OSPF to improve network performance.

E. Troubleshoot common OSPF configuration issues in a small to medium-sized business network.

VII. Multiarea OSPF

A. Explain how multiarea OSPF operates in a small to medium-sized business network.

B. Implement multiarea OSPFv2 and OSPFv3.

Content Outline and Competencies:

I.Windows Servers in Host and Compute Environments

A. Install, upgrade and migrate servers and workloads.

B. Install and configure Nano Server.

C. Create, manage and maintain images for deployment.

II. Storage Solutions

A. Configure disks and volumes.

B. Implement server storage.

C. Implement data deduplication.

III. Hyper-V

A. Install and configure Hyper-V.

B. Configure virtual machine (VM) settings.

C. Configure Hyper-V storage.

D. Configure Hyper-V networking.

IV. Windows Containers

A. Deploy Windows containers.

B. Manage Windows containers.

V. High Availability Implementation

A. Implement high availability and disaster recovery options in Hyper-V.

B. Implement failover clustering.

C. Manage failover clustering.

D. Manage VM movement in clustered nodes.

E. Implement Network Load Balancing (NLB).

VI. Server Environments

A. Maintain server installations.

B. Monitor server installations.

Content Outline and Competencies:

I. Active Directory Domain Installation

A. Install and configure domain controllers.

B. Create and manage Active Directory users and computers.

C. Create and manage AD groups and organizational units (OUs).

II. Active Directory Domain Services

A. Configure service authentication and account policies.

B. Maintain Active Directory.

C. Configure Active Directory in a complex enterprise environment.

III. Group Policy

A. Create and manage Group Policy Objects (GPOs).

B. Configure Group Policy processing.

C. Configure Group Policy settings.

D. Configure Group Policy preferences.

IV. Active Directory Certificate Services (ADCS).

A. Install and configure ADCS.

B. Manage Certificates.

V. Identity Federation Services and Access Solutions

A. Install and configure ADFS.

B. Implement Web Application Proxy (WAP).

C. Install and configure Active Directory Rights Management Services (ADRMS).

Content Outline and Competencies:

I. Identify and test the basic concepts of email
   A. List the characteristics of shared-file and client/server message systems.
   B. List the email computer models.
   C. List the enterprise-quality features of e-mail.
   D. List the industry standards.

II. Define the architecture of Active Directory for Exchange
   A. Define the components of Exchange Active Directory.
   B. Define information stores.
   C. Define the different types of message flow.

III. Install Windows Exchange Server
   A. Develop a pre-installations configuration.
   B. Install and set up an Exchange server.
   C. Document the post installation configurations.
   D. Troubleshoot the Exchange installation.

IV. Create and manage recipients
   A. Create and manage users.
   B. Create and manage groups.
   C. Create and manage contracts.
   D. Create and manage public folder recipients.

V. Install and manage public and private folders
   A. Manage folders with Outlook.
   B. Manage folders with System Manager.
   C. Create new public folders and trees.
   D. Create new dedicated folders.
   E. Set up custom folders.

VI. Install and configure client access
   A. Load and access email with Microsoft Outlook with a MAPI or IMAPI4 architecture.
   B. Load and access email with Outlook Web Access.
   C. Load and access email with POP.
   D. Load the Network News Transfer Protocol.

VII. Install and configure the information stores
   A. Install and manage storage groups.
   B. Manage the stores.

VIII. Administer routing groups and maintenance
   A. Install and manage administrative groups.
   B. Install and manage routing groups.

IX. Manage, monitor, and optimize system performance
   A. Monitor the Exchange server with Event Viewer.
   B. Use policies to track users.
   C. Troubleshoot client access problems.

X. Configure and troubleshoot Exchange network connections
   A. Replicate between an operational master and domain controller.
   B. Install the Active Directory connector.
   C. Manage and troubleshoot a mixed mode environment.

XI. Install and manage auxiliary services
   A. Install and manage Instant Messaging.
   B. Install and manage chat services.

XII. Disaster recovery of Exchange Server
   A. Set up a back-up and restore plan.
   B. Back-up and restore data.
   C. Set up a server for disaster recovery.
   D. Troubleshoot the back-up and restore.

Content Outline and Competencies:

I. Shell Configuration

A. Work on the command line.

B. Process text streams using filters.

C. Use streams, pipes and redirects.

II. Basic File Management

A. Perform basic file management.

B. Locate system files and place files in the correct location.

III. Text Processing

A. Search Text Files using regular expressions.

B. Perform basic file editing operations using the vi editor.

C. Create, monitor and kill processes.

D. Modify process execution priorities.

IV.  Advanced File Management

A. Manage file permission and ownership.

B. Create and change hard and symbolic links.

C. Create and manage archives.

V. Boot Process

A. Determine and configure hardware settings.

B. Change runlevels and shutdown or reboot system.

C. Boot the system and install a boot manager.

VI. Partitions

A. Design hard disk layout.

B. Create partitions and filesystems.

C. Control mounting and unmounting of filesystems.

VII. Filesystems Administration

A. Maintain the integrity of filesystems.

B. Manage disk quotas.

VIII. System Software

A. Use Red Hat package management.

B. Use Debian package management.

C. Manage shared libraries.

Content Outline and Competencies:

I. Advanced Shell Features

A. Customize and use the shell environment.

B. Customize or write simple scripts.

C. Configure and use Structured Query Language (SQL) data management.

II. Display Administration

A. Install and configure X11.

B. Set up a display manager.

C. Configure accessibility, localization and internationalization.

III. System Administration

A. Manage user and group accounts and related system files.

B. Automate system administration tasks by scheduling jobs.

IV. Essential System Services

A. Configure and maintain network time synchronization.

B. Configure and manage system logging.

C. Configure basic mail transfer agent.

D. Configure and manage printers and printing.

V. Network Fundamentals

A. Describe the fundamentals of Internet Protocols.

B. Configure the network interface.

C. Utilize troubleshooting commands and utilities.

D. Configure client-side Domain Name System (DNS).

VI. System Security Features

A. Perform security administration tasks.

B. Describe and utilize methods of host security.

C. Describe and perform data encryption.

Content Outline and Competencies:

I. DNS

A. Configure a basic DNS server.

B. Create and maintain DNS zones.

C. Implement DNS server security.

II. Web Services

A. Install and configure a web server.

B. Configure a web server to provide HTTPS (Hypertext Transfer Protocol Secure).

C. Install and configure a proxy server.

D. Install and configure a reverse proxy server.

III. File Sharing

A. Set up a Session Message Block (SMB) server for various clients.

B. Configure a Network File System (NFS) server.

IV. Network Client Services

A. Configure a Dynamic Host Configuration Protocol (DHCP) server.

B. Configure Pluggable Authentication Modules (PAM) to support authentication.

C. Perform queries and updates to a Lightweight Directory Access Protocol (LDAP) server.

D. Configure a basic open source LDAP server.

V. Email Services

A. Manage an email server, including the configuration of email aliases.

B. Implement client email management software to filter, sort and monitor incoming user email.

C. Install and configure Post Office Protocol (POP) and Internet Message Access Protocol (IMAP) daemons.

VI. System Security

A. Configure a system to perform Network Address Translation (NAT).

B. Configure a File Transfer Protocol (FTP) server for anonymous downloads and uploads.

C. Configure and secure a Secure Shell (SSH) daemon.

D. Install, configure and run Intrusion Detection Systems (IDS).

E. Configure a Virtual Private Network (VPN) and create secure point-to-point or site-to-site connections.

Content Outline and Competencies:

I. Linux Kernel
   A. Describe the kernel.
   B. Obtain and install a kernel.
   C. Apply kernel patches.
   D. Build a custom kernel.
   E. Manage kernel modules.

II. System Startup
   A. Install and configure the bootloader.
   B. Configure startup scripts.
   C. Utilize startup recovery and repair strategies.

III. Filesystems
   A. Configure and mount various types of filesystems.
   B. Troubleshoot and repair filesystems.
   C. Tune filesystem parameters.
   D. Configure automount filesystems using AutoFS.
   E. Manage devices with udev.

IV. Storage Devices
   A. Configure storage device access.
   B. Configure and implement software RAID (Redundant Array of Independent Disks)..
   C. Configure and utilize LVM (Logical Volume Management).
   D. Tune disk access.

V. Network Configuration
   A. Configure a network device to connect to varioustypes of networks.
   B. Configure a network device to implement various network authentication schemes.
   C. Monitor network traffic.
   D. Troubleshoot network issues.

VI. System Maintenance
   A. Build and install programs from source.
   B. Plan and implement network backups.

VII. Name Services
   A. Describe the role of name services on the network.
   B. Configure a basic name server.
   C. Create and maintain zone files.
   D. Secure the name server.

Content Outline and Competencies:

 I. Fundamentals of Digital Forensics

A. Plan the investigation case.

B. Prepare the computer forensics workstation and software.

C. Acquire, validate, extract and analyze digital evidence.

D. Complete the investigation case.

II. File Systems

A. Describe the filing system and disk structures for Windows.

B. Explain the structure of the Windows registry.

C. Describe the filing system and disk structures for Linux.

D. Explain the boot process for Linux.

III. Forensics Tools

A. Identify the need for computer forensics tools.

B. Evaluate the requirements for common forensics tools.

C. Validate and test common forensics tools.

IV. Forensics Artifacts

A. Comprehend the chain of custody process.

B. Describe procedures used to protect digital evidence.

C. Verify compliance with common laws with regard to search and seizure of digital evidence.

V. Web Browser Forensics

A. Extract evidence from common web browser activities.

B. Reconstruct browsing index.dat files.

C. Compare the security configurations of common web browsers.

VI. Email Forensics

A. Explore the roles of the client and server in email.

B. Investigate email crimes and violations.

C. Implement specialized email forensics tools.

D. Contrast the operation of common email systems.

VII. Forensics Reports

A. Explain digital forensics reporting guidelines.

B. Review examples of local forensics reports.

C. Create a digital forensics report.

VIII. Anti-Forensics Methods

A. Implement steganography to obscure evidence.

B. Describe methods used to overwrite data and metadata.

C. Implement techniques to recover damaged digital evidence.

Content Outline and Competencies:

I. Reconnaissance and Footprinting

A. Use Network Mapper (Nmap) to outline the attack surface of potential targets.

B. Use Wireshark and Transport Control Protocol Dump (tcpdump) to identify system vulnerabilities.

C. Perform network enumeration to discover remote hosts, open ports and fingerprints of installed operating systems and applications.

II. Social Engineering

A. List common social engineering techniques.

B. Identify policies to train users to recognize social engineering attacks.

C. Describe impersonation methods used to compromise social networking accounts.

D. Identify countermeasures to protect against identity theft.

III. Passwords Attacks

A. Describe password-cracking techniques including dictionary, brute force and rainbow tables.

B. Extract password hashes from computer filing systems.

C. Perform password cracking using John the Ripper and Hashcat.

D. Develop strong password policies to mitigate unauthorized access.

IV. Penetration Testing

A. Describe Metasploit and Meterpreter frameworks.

B. Configure and launch system hacks using Metasploit.

C. Analyze antivirus evasion techniques to bypass installed security measures.

D. Implement pivoting strategies to expand attacks from the target environment.

V. Web Attacks

A. Probe web applications for potential vulnerabilities.

B. Perform web penetration testing with Nikto and Zed Attack Proxy (ZAP).

C. Hack web applications using XSS, Cross-Site Request Forgery (XSRF) and command injection.

VI. Network Analysis

A. Compare common network sniffing tools.

B. Configure Wireshark filters to capture specific network traffic.

C. Analyze captured packets in TCP stream to locate sensitive data.

D. Install measures to avoid intrusion detection systems and firewalls.

VII. Backdoors

A. Install a Virtual Network Computing (VNC) backdoor to compromise remote access.

B. Configure NetCat as a backdoor on remote systems.

C. Scan hosts on the network for potential backdoors.

VIII. Cryptography

A. Contrast symmetric and asymmetric encryption algorithms.

B. Create and install Secure Socket Layer (SSL) certificates.

C. Describe the framework of Public Key Infrastructure (PKI).

D. Use cryptanalysis tools to launch cryptographic attacks.

Content Outline and Competencies:

I. DNS Implementation

A. Install and configure DNS servers.

B. Create and configure DNS zones and records.

II. DHCP and IPAM Installation

A. Install and configure DHCP.

B. Manage and maintain DHCP.

C. Maintain IPAM.

III. Network Connectivity and Remote Access Solutions Implementation

A. Implement network connectivity solutions.

B. Implement virtual private network (VPN) and DirectAccess solutions.

C. Implement Network Policy Server (NPS).

IV. Core and Distributed Network Solutions Configuration

A. Implement IPv4 and IPv6 addressing.

B. Implement Distributed File System (DFS) and Branch Office solutions.

V. Advanced Network Infrastructure Implementation

A. Implement high-performance network solutions.

B. Determine scenarios and requirements for implementing Software Defined Networking (SDN).

Content Outline and Competencies:

I. WAN Concepts

A. Explain WAN access technologies available to small to medium-sized business networks.

B. Select WAN access technologies to satisfy business requirements.

II. Point-to-Points Connections

A. Configure High-Level Data Link Control (HDLC) encapsulation.

B. Explain how PPP operates across a point-to-point serial link.

C. Configure PPP encapsulation.

D. Troubleshoot PPP.

III. Branch Connections

A. Select broadband remote access technologies to support business requirements.

B. Configure a Cisco router with PPPoE.

C. Explain how Virtual Private Networks (VPNs) secure site-to-site and remote access connectivity.

D. Implement a GRE tunnel.

E. Implement eBGP in a single-homed remote access network.

IV. ACLs

A. Configure standard IPv4 ACLs.

B. Configure extended IPv4 ACLs.

C. Configure IPv6 ACLs.

D. Troubleshoot ACLs.

V. Network Security and Monitoring

A. Explain how to mitigate common LAN security.

B. Configure Simple Network Management Protocol (SNMP) to monitor network operations in a small to medium-sized business network.

C. Troubleshoot a network problem using Switched Port Analyzer (SPAN).

VI. QoS

A. Explain the purpose and characteristics of QoS.

B. Explain how networking devices implement QoS.

VII. Network Evolution

A. Explain the value of the IoT.

B. Explain why cloud computing and virtualization are necessary for evolving networks.

C. Explain why network programmability is necessary for evolving networks.

VIII. Network Troubleshooting

A. Explain troubleshooting approaches for various network problems.

B. Troubleshoot end-to-end connectivity in a small to medium-sized business network, using a systematic approach.

Content Outline and Competencies:

I. Firewall Strategy
  A. Describe the basic framework for designing network security.
  B. Plan and design the firewall.
  C. Install and configure the firewall.
  D. Test the firewall. 

II. Active Directory Infrastructure
  A. Identify key concepts used throughout the Windows security. 
  B. Plan and design an Active Directory infrastructure.
  C. Install and configure the Active Directory infrastructure.
  D. Harden installed servers and computers for specific roles. 

III. Authorization Strategy
  A. Create user and group accounts.
  B. Create share permissions.
  C. Test share permissions.
  D. Identify New Technology File System (NTFS) permissions.
  E. Create and nest group resources. 

IV. Remote Access
  A. Create a remote user.
  B. Configure Routing and Remote Access Services (RRAS) and create a policy.
  C. Configure and establish a Virtual Private Network (VPN) connection.

V. Security Policies and Strategy 
  A. Create a Windows security templates console.
  B. Configure default domain policies and software restriction policies.
  C. Deploy the security policies using group policies.
  D. Test policies.
  E. Create Results of Policy (RSoP) console. 

VI. Software Update Services
  A. Install and configure SUS.
  B. Configure the automatic update client.
  C. Secure automatic updates and clients. 

VII. Certificate Services
  A. Install and configure certificate authorities.
  B. Configure the certificate template.
  C. Request a certificate through web enrollment. 

VIII. Authentication Strategy
  A. Install and configure network monitoring.
  B. Capture network traffic.
  C. Capture Kerberos traffic.
  D. Configure packet filtering. 

IX. IPSec
  A. Create an IP filter list.
  B. Create IP filter actions.
  C. Create an IP security policy.
  D. Implement and test the IP security policy. 

X. Hacking Tool Kits
  A. Install and configure network hacking tools.
  B. Hack student firewall and servers.
  C. Review and analyze hacks on firewalls and servers.

Content Outline and Competencies:

I. Work Activities Accomplished On-the-Job
   A. Describe job related activities accomplished while at the workplace.
   B. Keep a log book of weekly activities or tasks performed while at the workplace.
   C. Furnish activity log compiled for each week of work to the instructor at the end of the course.

II. Description of Company, Products and Services
   A. Describe the company or business for which the internship duties were performed. This shall include company’s mission and goals.
   B. Provide a general outline of the organizational structure of the company and where the student fits into that structure.
   C. Identify and describe the products and services the company produces.
   D. Provide a detailed description of products and services the student was directly involved with during the internship.

III. Apply Classroom Experience to Work Assignments
   A. Install and/or maintain equipment for a local area network (LAN).
   B. Install and/or support software for a local area network.
   C. Administer user accounts and access rights for a local area
network.
   D. Install and/or support a local web server and website.
   E. Provide PC and network support for end-users.

IV. Demonstrate Workplace Skills
   A. Follow written and oral instructions.
   B. Demonstrate effective oral communication.
   C. Create and present technical information in written format.
   D. Compile and maintain records, logs or other documents.
   E. Demonstrate interpersonal skills appropriate to a business environment.
   F. Solve problems in a logical and reasonable manner.
   G. Participate in team or group project.
   H. Manage time and resources effectively.
   I. Follow employee rules, regulations and policies.
   J. Demonstrate effective work ethics appropriate to a business environment.

Content Outline and Competencies:

I. Work Activities Accomplished On-the-Job
   A. Describe job related activities accomplished while at the workplace.
   B. Keep a log book of weekly activities or tasks performed while at the workplace.
   C. Furnish activity log compiled for each week of work to the instructor at the end of the course.

II. Description of Company, Products and Services
   A. Describe the company or business for which the internship duties were performed. This shall include company’s mission and goals.
   B. Provide a general outline of the organizational structure of the
company and where the student fits into that structure.
   C. Identify and describe the products and services the company produces.
   D. Provide a detailed description of products and services the student was directly involved with during the internship.

III. Apply Classroom Experience to Work Assignments
   A. Install and/or maintain equipment for a local area network (LAN).
   B. Install and/or support software for a local area network.
   C. Administer user accounts and access rights for a local area network.
   D. Install and/or support a local web server and website.
   E. Provide PC and network support for end-users.

IV. Demonstrate Workplace Skills
   A. Follow written and oral instructions.
   B. Demonstrate effective oral communication.
   C. Create and present technical information in written format.
   D. Compile and maintain records, logs or other documents.
   E. Demonstrate interpersonal skills appropriate to a business environment.
   F. Solve problems in a logical and reasonable manner.
   G. Participate in team or group project.
   H. Manage time and resources effectively.
   I. Follow employee rules, regulations and policies.
   J. Demonstrate effective work ethics appropriate to a business environment.

Content Outline and Competencies:

Will vary within the guidelines of the Educational Affairs committee.