Content Outline and Competencies:

I. Personal Computer

A. Identify hardware components.

B. Define the purpose of operating system software.

C. Describe current application software.

D. Discuss peripheral devices.

II. File Management

A. Move, copy, rename, delete and restore files.

B. Organize files and folders.

C. Compress and extract files.

III. Applications

A. Create, save and edit files using multiple applications.

B. Copy data between programs.

C. Work with image and sound files.

IV. Email

A. Discuss and use multiple email clients.

B. Compose and send email.

C. Open and reply to email.

D. Attach and download files.

V. Internet

A. Use the Internet and current web browsers to access information.

B. Use current search engines to search for information.

C. Discuss security threats.

Content Outline and Competencies:

I. Mac Computer

A. Identify hardware components.

B. Define the purpose of operating system software.

C. Describe current application software.

D. Discuss installing programs.

E. Discuss peripheral devices.

II. Operating System

A. Add a user account.

B. Customize the dock.

C. Customize the Share menu.

D. Discuss current operating system features.

III. Applications

A. Create, save and edit files using multiple applications.

B. Copy data between programs.

C. Work with image and sound files.

IV. File Management

A. Copy, move, rename, delete and restore files.

B. Organize files and folders.

C. Compress and extract files.

V. Email

A. Add an email account.

B. Compose and send email.

C. Open and reply to email.

D. Attach and download files.

VI. Internet

A. Use current web browsers to access information.

B. Use current search engines to search for information.

C. Discuss security threats.

Content Outline and Competencies:

I. Documents

A. Create, save and edit documents.

B. Adjust paragraph and line spacing.

C. Change margins, alignment and paragraph indents.

D. Apply text effects and copy formatting.

E. Change page orientation.

F. Insert paragraph and page borders.

G. Insert and edit a photo.

II. Navigation and Formatting

A. Work with comments.

B. Create bulleted and numbered lists.

C. Use the Navigation Pane.

D. Format text with styles.

E. Apply a theme to a document.

F. Insert and modify page numbers.

G. Create and modify citations and a bibliography.

III. Tables and Reports

A. Create a multipage report divided into sections.

B. Create and edit a table.

C. Sort rows in a table.

D. Modify a table’s structure.

E. Create footnotes and endnotes.

F. Set tab stops.

G. Create headers and footers.

IV. Page Layout and Design

A. Format text in columns.

B. Insert symbols, special characters and graphics.

C. Wrap text around a graphic.

D. Insert and format text boxes.

E. Create and modify WordArt.

F. Rotate and crop a graphic.

G. Add a page border.

Content Outline and Competencies:

I. Cloud Computing and Current Google Services and Applications

A. Describe cloud computing.

B. Discuss the advantages and disadvantages of cloud computing.

C. Discuss and explore current Google services and applications.

D. Describe getting started with Google Apps.

II. Google Email and Contacts

A. Create a Google account.

B. Create, send and view email and attachments.

C. Organize email.

D. Manage contacts.

III. Google Calendar

A. Schedule events and appointments.

B. Create and manage tasks.

C. Share calendars.

D. Publish calendars and events.

IV. Google Docs, Sheets and Slides

A. Create and format documents, spreadsheets and presentations.

B. Collaborate and add comments.

C. Use Google tools.

D. Publish to the web.

V. Google Drive

A. Upload files and folders.

B. Create new files.

C. Manage files and folders.

D. Sharing files and folders.

VI. Google Sites

A. Create a basic website.

B. Customize web pages.

C. Add web pages.

D. Share a website.

Content Outline and Competencies:

I. Spreadsheets

A. Open, navigate and save a spreadsheet.

B. Enter text, numbers and dates.

C. Manipulate columns and rows.

D. Cut, copy and paste cell data.

E. Print worksheets and formulas.

II. Data and Cell Formatting

A. Modify font styles and color.

B. Format cells.

C. Apply conditional formatting.

D. Copy and paste formatting.

E. Format for printing including headers and footers.

III. Formulas

A. Enter and edit simple formulas.

B. Build formulas with functions.

1. Math and Trig

2. Statistical

3. Financial

4. Date and Time

5. Logical

6. Lookup and Reference

C. Create formulas with relative, mixed and absolute cell references.

D. Copy and paste formulas.

E. Protect cell formulas.

IV. Data Charting and Analysis

A. Build common chart types.

B. Modify and format chart elements.

C. Perform what-if analysis.

D. Use spell check, comments and other reference tools.

Content Outline and Competencies:

I. Tables, PivotTables and PivotCharts

A. Create and modify a spreadsheet table.

B. Use spreadsheet tables to edit, sort and filter data.

C. Build table formulas to summarize data.

D. Build PivotTables and PivotCharts to analyze data.

II. Worksheet and Workbook Manipulation

A. Build formulas that reference multiple worksheets.

B. Build formulas that reference multiple workbooks.

C. Build templates.

III. Workbook Applications

A. Apply cell and range names.

B. Validate data entry.

C. Protect worksheets and workbooks.

D. Create, edit and run macros.

IV. Advanced Formulas and Functions

A. Build formulas with multiple nested functions.

B. Build formulas using table syntax.

C. Build formulas that include error checking functions.

D. Build formulas with advanced statistical functions.

Content Outline and Competencies:

I. Spreadsheets

A. Open, navigate and save a spreadsheet.

B. Enter text, numbers and dates.

C. Manipulate columns and rows.

D. Cut, copy and paste cell data.

E. Print worksheets and formulas.

II. Data and Cell Formatting

A. Modify font styles and color.

B. Format cells.

C. Apply conditional formatting.

D. Copy and paste formatting.

E. Format for printing including headers and footers.

III. Formulas

A. Enter and edit simple formulas.

B. Build formulas with functions.

1. Math and Trig

2. Statistical

3. Financial

4. Date and Time

5. Logical

6. Lookup and Reference

C. Create formulas with relative, mixed and absolute cell references.

D. Copy and paste formulas.

E. Protect cell formulas.

IV. Data Charting and Analysis

A. Build common chart types.

B. Modify and format chart elements.

C. Perform what-if analysis.

D. Use spell check, comments and other reference tools.

V. Tables, PivotTables and PivotCharts

A. Create and modify a spreadsheet table.

B. Use spreadsheet tables to edit, sort and filter data.

C. Build table formulas to summarize data.

D. Build PivotTables and PivotCharts to analyze data.

VI. Worksheet and Workbook Manipulation

A. Build formulas that reference multiple worksheets.

B. Build formulas that reference multiple workbooks.

C. Build templates.

VII. Workbook Applications

A. Apply cell and range names.

B. Validate data entry.

C. Protect worksheets and workbooks.

D. Create, edit and run macros.

VIII. Advanced Formulas and Functions

A. Build formulas with multiple nested functions.

B. Build formulas using table syntax.

C. Build formulas that include error checking functions.

D. Build formulas with advanced statistical functions.

IX. Advanced Data Analysis

A. Use the What-If Analysis tool.

B. Create one and two-variable data tables.

C. Create and analyze scenarios.

D. Find optimal solutions using Solver.

X. Data Intelligence Tools

A. Create data queries on large data sets.

B. Create data maps and charts.

C. Create and analyze scenarios.

Content Outline and Competencies:

I. Database Concepts

A. Explain the purposes for a database.

B. Describe the advantages of a database.

C. Define database terminology.

II. Tables

A. Create and modify table structures.

B. Compare and contrast field types.

C. Modify field properties.

D. Create primary key fields.

III. Relationships

A. Compare, contrast and apply different relationships

1. One-to-One

2. One-to-Many

3. Many-to-Many

B. Describe and apply referential integrity.

IV. Data Entry

A. Modify records in datasheets and forms.

B. Explore records in datasheets and forms.

V. Sort and Filter

A. Order records using one or more sort fields.

B. Select records using textual, numeric and date criteria.

VI. Queries

A. Create select queries.

B. Develop criteria to limit the recordset using logical and mathematical operators.

C. Create calculated fields.

D. Create summary fields using functions such as Sum, Average and Count.

VII. Forms

A. Create forms with a wide variety of controls such as text boxes, labels, command buttons, images and combo boxes.

B. Modify control properties.

VIII. Reports

A. Create reports with text boxes and labels.

B. Modify report sections and controls to modify create reports.

C. Create expressions to create calculations on groups of records.

Content Outline and Competencies:

I. Advanced Queries

A. Build parameter queries.

B. Build crosstab queries.

C. Analyze redundant data.

D. Analyze unrelated records.

E. Create queries to find top values.

F. Create action queries to make tables, append records, delete records and update fields.

G. Join tables within a query.

H. Use basic SQL commands to build a query and retrieve data.

II. Advanced Forms

A. Create forms with subforms.

B. Add tab controls to enhance the design of a form.

C. Create combo boxes to enter data or find data.

D. Add calculations to forms.

III. Advanced Reports

A. Apply multiple sorting and grouping fields.

B. Create calculated controls to subtotal data.

C. Create report totals.

IV. Data Importing and Exporting

A. Import and export data between Access and HTML.

B. Import and export data between Access and spreadsheets.

C. Import and export data between Access and text files.

D. Convert Access data to PDF.

IV. Analyze Relationships

A. Analyze many-to-many relationships.

B. Build one-to-many relationships.

C. Build one-to-one relationships.

D. Describe and apply referential integrity.

V. User Interface Issues

A. Design and develop navigation forms.

B. Create dialog boxes and error message prompts.

C. Create macros to automate common processes.

D. Create command buttons to run macros.

E. Create custom toolbars and menus.

VII. VBA Programming Code

A. Write event procedures to automate common tasks.

B. Create custom functions to calculate values.

C. Test and debug procedures.

Content Outline and Competencies:

I. Database Design Skills

A. Analyze customer data requirements.

B. Design normalized data for a relational database.

II. Documentation

A. Diagram a database schema.

B. Use standard field and object naming conventions.

C. Create metadata for database documentation.

III. Data Conversion

A. Analyze existing data accuracy and consistency.

B. Use action queries to create, update and delete data.

C. Create appropriate lookup tables.

IV. VBA

A. Create event handler procedures to automate forms.

B. Create procedures to trap errors.

Content Outline and Competencies:

I. Email

A. Configure account options.

B. Compose and send email.

C. View and reply to email.

D. Attach a file to an email.

E. Organize email messages in folders.

II. Calendars

A. Configure calendar options.

B. Create and manipulate appointments.

C. Schedule events and meetings.

D. Organize calendars with color categories.

E. Share a calendar.

III. Contacts

A. Create new contacts.

B. Modify contacts.

C. Sort and search for contacts.

D. Manipulate attachments to contacts.

E. Create and manage a contact group.

IV. Tasks

A. Create a new task.

B. Create recurring tasks.

C. Categorize tasks.

D. Assign a task.

E. Create and use notes.

Content Outline and Competencies:

1. Computer User Support

   1. Discuss historical changes in computer use.

   2. Describe common categories of end users.

   3. Identify resources needed by end users.

   4. Discuss problems end users experience.

   5. Describe how organizations provide a user support function.

   6. Discuss user support services.

2. Careers in Computer User Support

   1. Describe common entry level job titles.

   2.  Describe typical responsibilities.

   3. Describe potential career paths.

3. Customer Service Skills and Verbal Communication Skills

   1. Discuss important verbal communication and customer service skills.

   2. Describe effective verbal communication techniques.

   3. Identify an incident management strategy.

   4. Describe strategies for difficult clients and incidents.

   5. Identify client friendly web sites and Web 2.0.

4. Written Communication Skills

   1. Describe common types of user support documentation.

   2. Discuss how technical writing differs from other writing.

   3. Describe the technical writing process and strategies.

   4. Identify technical writing tools.

5. Problem Solving Strategies and Tools

   1. Discuss the troubleshooting process and common computer problems.

   2. Discuss effective communication skills for troubleshooting.

   3. Identify information resources to help solve computer problems.

   4. Describe diagnostic repair tools used to troubleshoot computer problems.

   5. Role-play scenarios to practice problem-solving tools and skills.

6. Help Desk Operation

   1. Discuss help desk operational procedures.

   2. Describe the multi-level support model.

   3. Discuss the incident management process.

   4. Discuss best practices in help desk operation.

   5. Describe the physical layout of help desk work areas.

   6. Discuss stress associated with help desk work.

   7. Identify hardware and software tools used by support agents, managers and end users.

   8. Discuss help desk industry trends.

7. User Support Management

   1. Describe the purpose and features of a mission statement.

   2. Discuss items in a typical user support budget.

   3. Describe how a help desk is typically staffed.

   4. Describe support staff training programs.

   5. Discuss how support staff performance might be evaluated.

   6. Identify industry certifications for support associations.

   7. Discuss ethical principles that guide the professional behavior of support workers.

8. Product Evaluation Strategies and Support Standards

   1. Describe how product and support standards emerged.

   2. Discuss common tools and methods for evaluating and selecting computer products.

   3. Identify information resources and decision-making tools for evaluating and selecting computer products.

   4. Describe typical product standards.

   5. Describe how organizations develop and implement support standards.

9. End User Needs Assessment Projects

   1. Describe basic strategies for performing end-user needs analysis and assessment.

   2. Discuss the steps analysts use to analyze and assess a user’s needs.

   3. Discuss the common tools that help support specialists conduct a user needs assessment project.

   4. Describe the tasks in managing a user needs assessment project.

   5. Describe project management software tools.

10. End-User Computers

    1. Describe site preparation steps for computer installations.

    2. Identify pre-installation site preparation tasks.

    3. Explain the tools needed to install hardware.

    4. Discuss the steps to install and configure hardware, operating systems, networks and application software.

    5. Describe ongoing site management tasks.

11. Computer User Training

    1. Explain the goals of training activities.

    2. Identify steps in the training process.

    3. Plan and prepare a training session.

12. Utility Software

    1. Describe software utilities and information resources used by support specialists.

    2. Describe categories of common user support utilities.

    3. Identify useful support utilities.

Content Outline and Competencies:

I. Introduction to Project Management
   A. Explain the goals of project management
   B. Write the phases of project management
   C. Apply project management terminology to a real case, including:
      1. Task
      2. Duration
      3. Relationship
      4. Resource
      5. Critical Path
   D. Explain how project management software enhances project management

II. Project Planning
   A. Set project goals
   B. Analyze a project and break it into tasks, milestones, and phases
   C. Analyze tasks to create task sequencing
   D. Analyze tasks to create appropriate durations
   E. Analyze tasks to create task relationships, including:
      1. Finish-to-Start
      2. Start-to-Start
      3. Finish-to-Finish
   F. Create project resources

III. Project Creation
   A. Enter and edit tasks, phases, milestones, and durations
   B. Enter and edit task relationships
   C. Assign resources to tasks
   D. Use various charts to view project
      1. Gantt
      2. PERT
   E. Use various techniques to analyze the critical path

IV. Project Communication
   A. Calculate project schedules and costs
   B. Preview and print appropriate charts and reports
   C. Develop a project baseline

V. Track Progress
   A. Enter and update actual vs. scheduled tasks, durations, and resource allocations
   B. Compare baseline versus actual schedule and cost projections using various charts and reports
   C. Use various task, duration, constraint, and resource variables to control projects that are off schedule or over budget

VI. Advanced Project Management
   A. Manage resources across multiple projects
   B. Use advanced project management tools such as resource leveling
   C. Customize reports
   D. Consolidate multiple projects into one master project

Content Outline and Competencies:

I. Presentation

A. Discuss the steps of planning, developing and giving a presentation.

B. Plan, create and edit a new presentation.

C. Manipulate slides.

D. Insert graphics and objects.

E. Create speaker notes.

II. Media and Special Effects

A. Add formatting and special effects to objects.

B. Create and format tables.

C. Apply transitions and animations.

D. Add and modify a video.

E. Compress media.

III. Advanced Object Formatting

A. Create and modify a SmartArt diagram.

B. Create and modify a chart.

C. Insert a textbox and apply WordArt styles.

D. Create a custom shape and apply advanced formatting.

E. Add alt text to graphics.

IV. Advanced Animation Effects

A. Add multiple animations to objects.

B. Set animation triggers.

C. Create and edit hyperlinks.

D. Create a custom color palette.

E. Create a self-running presentation with narration.

F. Save the presentation in other file formats.

Content Outline and Competencies:

I. Templates, Themes and Styles

A. Create a new document from a template.

B. Customize document themes.

C. Customize styles.

D. Generate and update a table of contents.

E. Create and use a template.

F. Create building blocks.

II. Mail Merge

A. Create a data source.

B. Insert merge fields.

C. Merge main document and data source.

D. Customize merge results.

E. Convert a table to text.

III. Data Collaboration and Integration

A. Track changes in documents.

B. Compare and combine documents.

C. Embed and modify worksheets and charts.

D. Create and edit hyperlinks.

E. Create and publish a blog post.

IV. Document Customization and Automation

A. Apply advanced text formatting.

B. Translate text.

C. Edit file properties.

D. Automate documents using fields.

E. Create, edit and run macros.

Content Outline and Competencies:

I.Components of a Computer System

A. Identify key components and functionality of hardware.

1. CPU

2. Memory

3. Hard drive

B. Define the purpose of common software programs.

1. Operating system

2. Application programs

C. Identify and use current peripheral devices.

1. Input devices

2. Output devices

3. Storage devices

II. Operating System

A. Copy, move, rename and delete files and folders.

B. Minimize, maximize, restore and resize windows.

C. Launch applications, access help and search for files.

D. Customize the operating system environment.

III. Word Processing

A. Create, edit, save and print documents.

B. Correct spelling and grammar errors.

C. Use the help system.

D. Format text with font and character formatting.

E. Create bulleted and numbered lists.

F. Apply paragraph formatting.

G. Insert and manipulate graphics.

H. Create a multipage report divided into sections.

I. Apply page layout features including headers, footers and margins.

J. Format text with styles.

K. Create, format and edit a table.

L. Create citations and bibliographies.

M. Identify document properties and secure documents.

IV. Spreadsheet

A. Create, edit, save and print workbooks.

B. Enter labels, values and formulas.

C. Use the help system.

D. Apply absolute, mixed and relative cell references in formulas.

E. Create formulas with functions.

F. Insert and delete rows and columns.

G. Move and copy a range of cells.

H. Perform what-if analysis.

I. Format and align labels and values.

J. Apply page layout features including headers, footers and print settings.

K. Use spell check on worksheets.

L. Add comments and graphics to worksheets.

M. Protect cell formulas and secure worksheets and workbooks.

N. Print formulas.

O. Create and modify charts.

V. Presentation

A. Create, edit, save and print presentations.

B. Add, duplicate, rearrange and delete slides.

C. Use the help system.

D. Create handouts and speaker notes.

E. Preview, print and save presentations.

F. Change existing slide layouts.

G. Insert pictures and clip art.

H. Apply presentation themes.

I. Animate objects and bulleted lists.

J. Embed sound and video in presentations.

VI. Database

A. Build tables by defining fields and setting field properties.

B. Specify primary keys.

C. Use the help system.

D. Link tables with one to many relationships.

E. Enter and edit records.

F. Create and run queries to sort and select data.

G. Create and format forms.

H. Create and format reports.

I. Create interfaces to protect and secure data.

VII. Integration

A. Embed charts into documents.

B. Link worksheets to documents.

C. Secure data and files using links and passwords.

D. Create presentations from document outlines.

VIII. Internet Research

A. Develop search techniques for locating information on the Web.

B. Use search engines to conduct searches.

C. Find and evaluate information on the Web.

D. Identify and document Web resources.

E. Discuss and apply copyright laws and principles.

F. Document Web resources according to academic research standards.

Content Outline and Competencies:

I. OS

A. Connect an external hard drive.

B. Customize the toolbar and dock.

C. Create and use smart folders.

D. Configure Finder preferences.

E. Use Disk Utility to create a disk image.

II. Utilities

A. Compress portable document format (pdf) files and folders of pdf files.

B. Identify and use file transfer options.

C. Discuss and use antivirus utilities.

D. Identify and use current Mac utilities.

III. Fonts

A. Discuss screen versus printer fonts.

B. Install and organize fonts.

C. Diagnose and replace fonts.

IV. Data Backup

A. Discuss the importance of data backup.

B. Identify and use data backup utilities and techniques.

C. Compress and extract files.

Content Outline and Competencies:

I. Work Environment

A. Create user accounts.

B. Customize the Start screen.

C. Work with multiple desktops.

D. Customize the taskbar.

E. View and modify folder options.

II. Advanced Personalization and Customization

A. View and configure the Windows Firewall.

B. Defragment and optimize a hard drive.

C. Display and adjust ease of access settings.

D. View privacy settings.

E. Display update and security settings.

III. Advanced Search Techniques

A. Search for a file by specifying properties.

B. View and modify the index.

C. Search for media files using specialized properties.

D. Refine searches using the search box.

E. Configure search box settings.

IV. Digital Media

A. Organize photos using albums.

B. Enhance pictures with editing tools.

C. Work with playlists.

D. Modify Closed Captioning settings.

V. Networks, Security and Utilities

A. Manage Windows Firewall.

B. Protect against computer viruses and malware.

C. Use the Network and Sharing Center.

D. Enable Remote Desktop and Remote Assistance connections.

E. Backup and restore files.

F. Use System Restore features.

Content Outline and Competencies:

I. Introduction To Internet
   A. Describe the history of Internet
   B. List Hardware components of Internet

II. Internet Applications
   A. Explore the World Wide Web using a Web Browser
   B. Identify hypertext links and URL addresses
   C. Manage multiple tabs in a web browser
   D. Explain the use of the History command
   E. Identify security issues 

III. Favorites
   A. Add a favorite
   B. Modify favorites
   C. Organize favorites

IV. Search Engines
   A. Use multiple search engines to search the Internet
   B. Apply Boolean Operators to search expression
   C. Save retrieved information

V. Electronic Mail 
   A. Set up an e-mail account
   B. Add contacts to an address book
   C. Send e-mail messages
   D. Send e-mail messages with attachments
   E. Read and reply to e-mail messages

Content Outline and Competencies:

I. Use Electronic Mail To Subscribe and Send Messages
   A. Use a windows and non-windows application to send and receive
electronic mail
   B. Create address book and distribution lists

II. Connect To a UNIX System
   A. Login/Logout
   B. List contents of directories
   C. Create directories
   D. Change directories
   E. Remove files and directories
   F. Change permission on flies

III. Locating And Retrieving Information
   A. Locate FTP resources.
   B. Upload and download files with a Windows-based FTP client
application.
   C. Use a window's program to compress and decompress downloaded files.

IV. Creating a Web Page
   A. Design a Web Page
   B. Use Notepad to create a Web Page
      1. Insert headings and text
      2. Create hyperlinks to connect to other Web resources
   C. View and copy HTML source code
   D. Place Web page on provider's server

Content Outline and Competencies:

I. Overview of HTML
   A. List the advantages of HTML
   B. Explain the limitations of HTML
   C. Describe the use of angle brackets
   D. Explain case-sensitivity 

II. Create Simple HTML Document
   A. Identify required applications
   B. Format text, including:
      1. Font style
      2. Size, justification, blinking
   C. Apply required HTML tags in a document, including:
      1. Title tags
      2. Head tags
      3. Body tags
   D. Provide for text, link, and background color
   E. Display and preview an HTML document

III. Using Headlines and Paragraph Tags
   A. Create Headlines
   B. Format Paragraphs

IV. Creating a Document with URLs
   A. Create a http URL
   B. Create a ftp URL
   C. Create a Gopher URL
   D. Create a mailto URL

V. Lists
   A. Create bullet lists
   B. Create numbered list
   C. Compose and construct menu list
   D. Nest lists

VI. Create Tables
   A. Use preformatted text
   B. Create heading, row, and data tags
   C. Provide for cell alignment
   D. Create a Boxed Table

VII. Images
   A. Format an Inline Image
   B. Define and use helper applications
   C. Use inline image as a hyperlink

VIII. Special Features
   A. Place Ruler Lines
   B. Use Special Characters

Content Outline and Competencies:

I. Templates, Themes and Styles

A. Create a new document from a template.

B. Customize document themes.

C. Customize styles.

D. Generate and update a table of contents.

E. Create and use a template.

F. Create building blocks.

II. Mail Merge

A. Create a data source.

B. Insert merge fields.

C. Merge main document and data source.

D. Customize merge results.

E. Convert a table to text.

III. Data Collaboration and Integration

A. Track changes in documents.

B. Compare and combine documents.

C. Embed and modify worksheets and charts.

D. Create and edit hyperlinks.

E. Create and publish a blog post.

IV. Document Customization and Automation

A. Apply advanced text formatting.

B. Translate text.

C. Edit file properties.

D. Automate documents using fields.

E. Create, edit and run macros.

V. Tables, PivotTables and PivotCharts

A. Create and modify a spreadsheet table.

B. Use spreadsheet tables to edit, sort and filter data.

C. Build table formulas to summarize data.

D. Build PivotTables and PivotCharts to analyze data.

VI. Worksheet and Workbook Manipulation

A. Build formulas that reference multiple worksheets.

B. Build formulas that reference multiple workbooks.

C. Build templates.

VII. Workbook Applications

A. Apply cell and range names.

B. Validate data entry.

C. Protect worksheets and workbooks.

D. Create, edit and run macros.

VIII.Advanced Formulas and Functions

A. Build formulas with multiple nested functions.

B. Build formulas using table syntax.

C. Build formulas that include error checking functions.

D. Build formulas with advanced statistical functions.

IX. Queries

A. Update database records.

B. Create and run a query.

C. Sort and filter data in a query.

1. Query criteria

2. AND OR criteria

3. Conditional operators

D. Use logical operators.

E. Create and format calculated fields.

F. Summarize data with aggregate functions.

G. Create advanced queries.

X. Forms

A. Use form creation tools to create and modify forms.

B. Navigate and modify data in a form.

C. Use form views to modify form controls.

XI. Reports

A. Create and modify a report.

B. Format and distribute a report.

C. Apply conditional formatting.

D. Use report views to modify report controls.

E. Use report sections to group and summarize data.

XII. Tables

A. Create lookup fields.

B. Apply the Input Mask property.

C. Define data validation properties.

Content Outline and Competencies:

I. Company or Organization Description

A. Describe the mission, vision and goals.

B. Provide a general outline of the organizational structure.

C. Describe the roles of employees and workflow of the organization.

D. Discuss the products and services of the organization.

II. Work Activities

A. Follow written and oral instructions.

B. Manage time and resources effectively.

C. Demonstrate effective written and oral communication.

D. Participate in meetings and teams as assigned.

E. Follow employer's rules, regulations and policies.

III. Workplace Skills

A. Apply technical skills learned in coursework.

B. Demonstrate analytical and problem-solving skills.

C. Demonstrate acquisition of new knowledge and skills.

D. Perform industry related tasks as specified by intern supervisors.

IV. Professionalism

A. Demonstrate appropriate business behaviors and attire for assigned area.

B. Demonstrate interpersonal skills appropriate to a business environment.

C. Demonstrate the principles of privacy, confidentiality and security.

Content Outline and Competencies:

Content Outline and Competencies:

Varies