Sales and Customer Relations Certificate

JCCC’s sales and customer relations program is designed for people employed in sales who wish to refine their skills or those who are contemplating a career in sales. The program focuses on the steps involved in the selling process and the delivery of effective customer service. Students who complete the program may find careers in sales (retail, wholesale, or manufacturing) or in the customer service departments of stores, businesses, and manufacturers.

All of the 31-credit hours required for the certificate apply toward JCCC’s Marketing and Management Associate of Applied Science degree.

(Major Code 4920; CIP Code 52.1401)

Marketing and Management Program web page

First Semester

COMS 121	Public Speaking	3
or COMS 120	Interpersonal Communication
or COMS 125	Personal Communication
MKT 121	Retail Management	3
MKT 134	Professional Selling	3
MKT 205	eMarketing	3
MKT 230	Marketing	3
Total Hours		15

Second Semester

MKT 146	Introduction to Social Media Marketing	3
MKT 202	Consumer Behavior	3
MKT 221	Sales Management*	3
MKT 234	Services Marketing*	3
or MKT 290	Capstone: Marketing Management*
MKT 275	Marketing Analytics and CRM (Customer Relationship Management)	3
MKT 284	Marketing Management Internship I	1
Total Hours		16

Total Program Hours: 31

*

This course has registration requirements.