Content Outline and Competencies:

I. Exploring the Network
    A. Explain how networks affect the way we interact, learn, work and play. 
    B. Describe how networks support communication. 
    C. Explain the concept of converged network. 
    D. Describe the four basic requirements of a reliable network. 
    E. Explain the use of network devices. 
    F. Compare the devices and topologies of a LAN (local area network) to the devices and topologies of a WAN (wide area network). 
    G. Explain the basic structure of the Internet. 
    H. Explain how LANs and WANs interconnect to the Internet. 
    I. Describe the impact of BYOD (bring your own device), online collaboration, video, and cloud computing on a business network. 
    J. Explain how networking technologies are changing the home environment. 
    K. Identify some basic security threats and solutions for both small and large network. 
    L. Explain how the three Cisco enterprise architectures work to meet the needs of the evolving network environment. 
II. Configuring a Network Operating System 
    A. Explain the purpose of Cisco IOS(Internetwork Operating System) 
    B. Explain how to access and navigate Cisco IOS to configure network devices 
    C. Describe the command structure of Cisco IOS software. 
    D. Configure hostnames on a Cisco IOS device using the CLI (command line interface). 
    E. Use Cisco IOS commands to limit access to device configurations. 
    F. Use Cisco IOS commands to save the running configuration. 
    G. Explain how devices communicate across network media.
     H. Configure a host device with an IP (internet protocol) address. 
     I. Verify connectivity between two end devices. 
III. Network Protocols and Communications 
     A. Explain why protocols are necessary in communication. 
     B. Explain the purpose of adhering to a protocol suite. 
     C. Explain the role of standards organizations in establishing protocols for network interoperability. 
     D. Explain how the TCP/IP (transmission control protocol/internet protocol) model and the OSI model are used to facilitate standardization in the communication process. 
     E. Explain why RFCs (request for comments) became the process for establishing standards. 
     F. Describe the RFC (request for comments) process. 
     G. Explain how data encapsulation allows data to be transported across the network. 
     H. Explain how local hosts access local resources on a network. 
     I. Explain how local hosts access remote resources on a network. 
IV. Network Access 
     A. Identify device connectivity options. 
     B. Describe the purpose and functions of the physical layer in the network. 
     C. Describe basic principles of the physical layer standards. 
     D. Identify the basic characteristics of copper cabling. 
     E. Build a UTP (unshielded twisted pair) cable used in Ethernet networks. 
     F. Describe fiber-optic cabling and its main advantages over the media. 
     G. Describe wireless media. 
     H. Select the appropriate media for a given requirement and connect devices. 
     I. Describe the purpose and function of the data link layer in preparing communication for transmission on specific media. 
     J. Describe the layer 2 frame structure and identify generic fields. 
     K. Identify several sources for the protocols and standards used by the data link layer. 
     L. Compare the functions of logical topologies and physical topologies. 
     M. Describe the basic characteristics of media access control methods on WAN topologies. N. Describe the basic characteristics of media access control methods on LAN topologies. 
     O. Describe the characteristics and functions of data link frame. 
V. Ethernet 
     A. Describe the operation of the Ethernet sub layers. 
     B. Identify the major fields of Ethernet frame 
     C. Describe the purpose and the characteristics of Ethernet MAC (media access control) address 
     D. Describe the purpose of ARP (address resolution protocol) 
     E. Explain how ARP requests impact network and host performance 
     F. Explain basic switching concepts 
     G. Compare fixed configuration and modular switches 
     H. Configure a Layer 3 switch 
VI. Network Layer 
     A. Describe the purpose of the network layer in data communication 
     B. Explain why the IPV4 protocol requires other layers to provide reliability 
     C. Explain the role of the major header fields in the IPv4 and IPv6 packets 
     D. Explain how host devices use routing tables to direct packets to itself, a local destination, or a default gateway. 
     E. Compare a host routing table to a routing table in a router. 
     F. Describe the common components and interfaces of a router. 
     G. Describe the boot-up process of a Cisco IOS router 
     H. Configure initial settings on a Cisco IOS router 
     I. Configure two active interfaces on a Cisco IOS router 
     J. Configure the default gateway on a network devices 
VII. Transport Layer 
     A. Describe the purpose of the transport layer in managing the transportation of data in end-to-end communication. 
     B. Describe characteristics of the TCP (transmission control protocol) and UDP (user datagram protocol) protocols, including port numbers and their uses. 
     C. Explain how TCP session establishment and termination process facilitate reliable communication 
     D. Explain how TCP protocol data units are transmitted and acknowledged to guarantee delivery 
     E. Describe the UDP client processes to establish communication with a server 
     F. Determine whether high-reliability TCP transmissions, or non-guaranteed UDP transmissions, are best suited for common applications. 
VIII. IP Addressing 
     A. Describe the structure of an IPv4 address 
     B. Describe the purpose of the subnet mask 
     C. Compare the characteristics and uses of the unicast, broadcast, and multicast IPv4 addresses 
     D. Compare the use of public address space and private address space 
     E. Explain the need for IPv6 addressing 
     F. Describe the representation of an IPv6 address 
     G. Describe types of IPv6 network addresses 
     H. Configure global unicast addresses 
     I. Describe multicast addresses 
     J. Describe the role of ICMP(internet control message protocol) in an IP network (include IPv4 and IPv6). 
     K. Use ping and traceroute utilities to test network connectivity. 
IX. Subnetting IP Networks 
     A. Explain why routing is necessary for hosts on different subnets to communicate 
     B. Describe IP as a communication protocol used to identify a single device on a network. 
     C. Given a network and subnet mask, calculate the number of host addresses available. 
     D. Calculate the necessary subnet mask in order to accommodate a given number of hosts. 
     E. Describe the benefits of variable length subnet masking (VLSM). 
     F. Describe and implement a hierarchical addressing scheme.
     G. Explain how IPv6 address assignments are implemented in a business network 
X. Application Layer 
     A. Explain how the functions of the application layer, session layer, and presentation layer work together to provide network services to end user applications. 
     B. Describe how common application layer protocols interact with end user applications. 
     C. Describe, at a high level, common application layer protocols that provide Internet services to end-users, including WWW services and email. 
     D. Describe application layer protocols that provide IP addressing services, including: DNS (domain name server) and DHCP (dynamic host configuration protocol). 
     E. Describe the features and operation of well-known application layer protocols that allow for file sharing services, including: FTP (file transfer protocol), File Sharing Services, SMB (simple message block) protocol. 
     F. Explain how data is moved across the network, from opening an application, to receiving data. 
 XI. It's a Network 
     A. Identify the devices and protocols used in a small network 
     B. Explain how a small network serves as a basis of larger networks. 
     C. Describe the need for basic security measures on network devices 
     D. Identify security vulnerabilities and general mitigation techniques 
     E. Configure network devices with device hardening features to mitigate security threats 
     F. Use the output of the ping and tracert commands to establish relative network performance. 
     G. Use basic show commands to verify the configuration and status of a device interface.
     H. Use the basic host and IOS commands to acquire information about the device in a network. 
     I. Explain file systems on routers and switches. 
     J. Apply the commands to back up and restore an IOS configuration file. 

Content Outline and Competencies:

I. Network Routing
      A. Describe the functions and features of a router.
      B. Describe how a router determines a path and switches packets.
      C. Use CLI (Command Line Interface) to perform and verify initial configuration tasks for a small routed network.
 II. Static and Default Routing
      A. List common requirements for static routing.
      B. Describe, configure and verify static routing.
      C. Describe, configure and verify default routing.
 III. Dynamic Routing Protocols
      A. Describe the role of dynamic routing protocols and place these protocols in the context of modern network design.
      B. Compare and contrast distance-vector and link-state routing protocols.
      C. Describe the basic structure of the routing table.
  IV. Network Addressing Schemes
      A. Compare and contrast classful and classless network addressing.
      B. Design and implement a classless addressing scheme.
      C. Troubleshoot and correct common network addressing problems.
  V. RIP
      A. Describe the basic characteristics and operation of RIP.
      B. Configure RIP in a small network.
      C. Verify and troubleshoot RIP operation.
VI. EIGRP
      A. Describe the basic characteristics and operation of EIGRP.
      B. Configure EIGRP.
      C. Optimize the default configuration of EIGRP.
      D. Verify and troubleshoot EIGRP operation.
VII. Single Area OSPF
      A. Describe the basic characteristics and operation of single area OSPF.
      B. Configure single area OSPF.
      C. Optimize the default configuration of single area OSPF.
      D. Verify and troubleshoot single area OSPF operation.

Content Outline and Competencies:

I. History and Advent of Voice and Data Telephony
   A. Review Public Switch Telephone Network history and key events
   B. Review PBX System vendors, history and key events
   C. Review Internet history and key events
   D. Review VoIP vendors, history and key events

II. VoIP, PBX and Public Voice and Data Network Terminology
   A. Identify system wide features, capabilities and components
   B. Identify Attendant features, capabilities and components
   C. Identify user features, capabilities and component
   D. Identify special features, capabilities and component

III. Basics of Internal Telephone Systems Environment and Peripherals
   A. Define parameters of an internal telephone system for small to
mid-size companies
   B. Define parameters of an internal telephone system a large company
   C. Define parameters of an internal telephone system a enterprise
company environment

IV. Network Service Providers and Local Competition
   A. Identify and define the national public switch telephone network
   B. Identify and define the national public data network
   C. Identify and define the local voice and data network

V. Public Voice and Data Network Infrastructure
   A. Identify the parameters, boundaries and infrastructure of the public
switch network  
   B. Identify the parameters, boundaries and infrastructure of the
Internet
   C. Identify the parameters, boundaries and infrastructure of the local
telecos

VI. Specialized Network Services
   A. Review and define special voice telephone applications
   B. Review and define special VoIP applications

VII. Basics of Analog, Cable TV, Digital Modems and Set-top Boxes
   A. Explain analog to digital transmission
   B. Review peripherals NT1s, CSUs and cable modems
   C. Review cable voice and data networks.

VIII. Define and Analyze VoIP Protocols
   A. Define and explain VoIP public network protocols
   B. Define and explain VoIP LAN network protocols
   C. Define and explain VoIP user protocols

IX. Telephony Corporate User Applications
   A. Review corporate user telephony internal applications Automatic Call
Distribution, Unified Messaging, Voice Mail and other applications
   B. Review corporate user telephony external applications enterprise
networks, ISDN, T-1s and other applications

X. User Applications by Telephony Survey Methods and Implementation of a
VoIP Network
   A. Develop a plan to survey corporate users, attendants and executive
staff
   B. Learn to assemble survey results
   C. Present survey results and cost justifications to management

XI. VoIP Programming Fundamentals
   A. Demonstrate programming a VoIP Call Manager to the Public Switch
Telephone Network
   B. Demonstrate programming a VoIP Voice Mail Manager and associated
telephone extension

Content Outline and Competencies:

I. Planning Network Installation
   A. Choose an appropriate operating system for a specific situation.
   B. Differentiate between Windows server and other server operating
systems.
   C. Create unattended installation files.
   D. Choose the appropriate file structure for a specific situation.
   E. Create a dual-boot system.
   F. Differentiate between Windows Server and Windows Client OS.

II. Installing Windows Client Operating System
   A. Prepare a hard drive for Windows installation.
   B. Demonstrate partitioning the drives.
   C. Explain the major differences between installing and upgrading
Windows.
   D. Remove Windows from a hard drive.

III. Installing, Configuring and Removing Hardware Components
   A. Explain the hardware compatibility list.
   B. Choose the required hardware for a specified situation.
   C. Explain how various pieces of hardware are installed.
   D. Find and install the appropriate drivers.
   E. Explain how to best avoid hardware conflicts.
   F. Remove hardware and drivers from a Windows installation.
   G. Demonstrate updating drivers.

IV. Using Control Panel Applications
   A. Describe the control panel and its various options.
   B. Explain how system settings affect Windows.
   C. Configure the telephone feature.
   D. Install applications.
   E. Set user-specific variables.

V. Upgrading Windows
   A. Explain the ramification of upgrading to Windows from another
system.
   B. Determine the best upgrade path for a specific situation.
   C. Explain upgrading to Windows from other operating systems.

VI. Installing Windows from a Server-Based Computer
   A. Contrast the advantages and disadvantages of wide-scale deployment.
   B. Demonstrate how to create a network share.
   C. Install files on the client computer.
   D. Set permissions on the client computer.

VII. Establishing Users, Groups, Policies and Resources
   A. Explain the advantages and disadvantages of multiple-user systems.
   B. Create and configure users and user accounts.
   C. Demonstrate how to modify local and global groups.
   D. Develop security policies for the system.
   E. Assign permissions to network resources.

VIII. Connections Using the TCP/IP Protocol
   A. Explain the basics of TCP/IP architecture.
   B. Configure TCP/IP on an NT Workstation.
   C. Configure Windows NT for use with the Internet.
   D. Install peer web services.

IX. Running Applications
   A. Explain the advantages and disadvantages associated with running 16
and 32 bit applications under Windows Operating System.
   B. Demonstrate how to run DOS-based applications under Windows.
   C. Show how to run OS/2 applications under Windows.
   D. Explain the problems of running applications designed for the POSIX
environment.

X. Monitoring, Identifying and Resolving Performance Problems
   A. Find and eliminate operational bottlenecks.
   B. Demonstrate the use of Windows self-tuning features.
   C. Explain the need and process for continual monitoring of system
performance.

XI. Implementing Troubleshooting Procedures
   A. Demonstrate an understanding of basic troubleshooting procedures.
   B. Troubleshoot computer hardware to determine specific problems.
   C. Explain the steps for troubleshooting the Windows boot process.
   D. Demonstrate the use of troubleshooting applications.
   E. Identify troubleshooting resources.

XII. Modify the Registry
   A. Demonstrate a basic understanding of the registry and its
structure.
   B. Explain the importance of backing up the registry.
   C. Find specific settings by searching the registry.
   D. Use Windows registry diagnostic tools to identify registry
problems.
   E. Demonstrate the search features of the registry.
   F. Comment on warnings about the registry.

Content Outline and Competencies:

I. The Process of Designing Hierarchical Networks
   A. Explain how a hierarchical network supports voice, video, and data
applications.
   B. Provide examples of how voice and video over IP (Internet Protocol)
affect network design.
   C. Explain the concept of a converged network.
   D. Identify the voice and video components in a hierarchical network.
   E. Contrast the function of Layer 2 and Layer 3 switches.
II. Switch Configuration 
   A. Explain the functions that enable a switch to forward Ethernet
frames.
   B. Configure a switch for operation in a network designed to support
voice, video, and data transmissions.
   C. Configure basic security on a switch.
III. VLANs in a Switched Network
   A. Explain the role of VLANs in a network.
   B. Explain the role of trunking VLANs in a network.
   C. Configure VLANs on the switches in a network topology.
   D. Troubleshoot common software and hardware configuration problems
associated with VLANs.
IV.  VTP Configuration
   A. Explain the role of VTP in a converged switched network.
   B. Describe the operation of VTP including domains, modes,
advertisements, and pruning.
   C. Configure VTP on the switches in a converged network.
V. Basic STP Configuration
   A. Explain the role of redundancy in a switched network.
   B. Summarize how STP works to eliminate Layer 2 loops in a switched
network.
   C. Explain how the STP algorithm uses three steps to converge on a
loop-free topology.
   D. Implement STP to prevent loops between redundant switches.
VI. Inter-VLANs Routing
   A. Explain how network traffic is routed between VLANs in a converged
network.
   B. Configure inter-VLAN routing on router to enable communication
between devices on separate VLANs.
   C. Troubleshoot common inter-VLAN connectivity issues.
VII. Wireless LANs Configuration
   A. Describe the components and basic operation of wireless LANs
(WLANs).
   B. Describe the components and operations of basic WLANs security.
   C. Configure and verify basic WLAN access.
   D. Troubleshoot wireless client access.

Content Outline and Competencies:

I. Network Operating Systems
   A. Define network models.
   B. Identify operating system features.
   C. Compare file systems.
   D. Describe networking services features.
   E. Contrast common modern network operating systems.

II. Planning Network Technologies
   A. Define network foundations and options.
   B. Identify Windows security models.
   C. Distinguish among Windows server roles.
   D. Define special purpose servers.
   E. Select supporting hardware.

III. Installing Windows Server
   A. Prepare hardware components.
   B. Boot with multiple operating systems.
   C. Perform the installation process.
   D. Perform the upgrade process.

IV. Network Protocols
   A. Define OSI model.
   B. Describe Windows networking components.
   C. Compare network protocols.
   D. Install and configure network protocols.

V. Configuring Windows
   A. Install drivers.
   B. Configure Windows using control panel.
   C. Configure Windows using the registry.

VI. Utilizing Windows Networking Services
   A. Explain the service architecture.
   B. Explain the security architecture.

VII. Implementing Security in the User Environment
   A. Plan user account policies, groups, sharing and security.
   B. Define and manage groups.
   C. Define and manage user accounts.
   D. Plan and define user environments.

VIII. Perform Server Management
   A. Utilize file services.
   B. Manage the distributed file systems.
   C. Implement remote server administration.
   D. Implement directory replication.

IX. Planning and Implementing Connectivity
   A. Implement and manage remote access service.
   B. Implement internet connectivity.
   C. Define and implement an intranet.
   D. Coexist with NetWare.

X. Printing with Windows
   A. Explain Windows print components.
   B. Define the print model.
   C. Implement local printers.
   D. Implement remote printers.

XI. Supporting Network Clients
   A. Define client operating systems supported by Windows.
   B. Install client connectivity software.
   C. Implement home directories.
   D. Implement roaming profiles.

Content Outline and Competencies:

I. Install, configure, and troubleshoot Active Directory.
   A. Install sites.
   B. Create subnets.
   C. Create site links.
   D. Create site link bridges.
   E. Create connection objects.
   F. Create global catalog servers.
   G. Move server objects between sites.
   H. Transfer Operations Master roles.
   I. Verify Active Directory installation.
   J. Implement an Organizational Unit (OU) structure.
   K. Perform an authoritative restore of Active Directory.
   L. Recover from a system failure.

II. Install, configure, manage, monitor, and troubleshoot Domain Name
System (DNS) for Active Directory.
   A. Integrate an Active Directory (AD) Domain Name System (DNS) with a
non-active DNS. 
   B. Configure zones for dynamic updates.
   C. Manage, monitor, and troubleshoot DNS.
   D. Manage replication of DNS data.

III. Install, configure, manage, monitor, optimize and troubleshoot Change
and Configuration Management.
   A. Create a Group Policy Object (GPO).
   B. Link an existing GPO.
   C. Delegate administrative control of Group Policy.
   D. Modify Group Policy inheritance.
   E. Filter Group Policy settings by associating security groups to
GPOs.
   F. Modify Group Policy.
   G. Control user environments by using Administrative Templates.
   H. Assign script policies to users and computers.
   I. Deploy software by using Group Policy.
   J. Maintain software by using Group Policy.
   K. Configure deployment options.
   L. Troubleshoot common problems that occur during software deployment.
   M. Manage network configuration by using Group Policy.
   N. Install an image on a Remote Installation Services (RIS) client
computer.
   O. Create a RIS boot disk.
   P. Configure remote installation options.
   Q. Troubleshoot RIS problems.
   R. Manage images for performing remote installations.
   S. Authorize a RIS server.
   T. Grant computer account creation rights.
   U. Prepare RIS client computers for added security and load balancing.
 
IV. Manage, monitor, and optimize the components of Active Directory.
   A. Move Active Directory (AD) objects.
   B. Publish resources in AD.
   C. Locate objects in AD.
   D. Create and manage accounts manually and by scripting.
   E. Control access to AD objects.
   F. Delegate administrative control of objects in AD.
   G. Monitor, maintain, and troubleshoot domain controller performance.
   H. Monitor, maintain, and troubleshoot AD components.
   I. Manage intersite replication.
   J. Manage intrasite replication.

V. Configure, manage, monitor, and troubleshoot Active Directory security
solutions.
   A. Configure and troubleshoot security in a directory services
infrastructure.
   B. Apply security policies by using Group Policy.
   C. Create, analyze, and modify security configurations by using
security configuration and analysis and security templates.
   D. Implement an audit policy.
   E. Monitor and analyze security events.

Content Outline and Competencies:

I. Identify and test the basic concepts of email
   A. List the characteristics of shared-file and client/server message
systems
   B. List the email computer models
   C. List the enterprise-quality features of e-mail
   D. List the industry standards

II. Define the architecture of Active Directory for Exchange
   A. Define the components of Exchange Active Directory
   B. Define information stores
   C. Define the different types of message flow

III. Install Windows Exchange Server
   A. Develop a pre-installations configuration
   B. Install and set up an Exchange server
   C. Document the post installation configurations
   D. Troubleshoot the Exchange installation

IV. Create and manage recipients
   A. Create and manage users
   B. Create and manage groups
   C. Create and manage contracts
   D. Create and manage public folder recipients

V. Install and manage public and private folders
   A. Manage folders with Outlook
   B. Manage folders with System Manager
   C. Create new public folders and trees
   D. Create new dedicated folders
   E. Set up custom folders

VI. Install and configure client access
   A. Load and access email with Microsoft Outlook with a MAPI or IMAPI4
architecture
   B. Load and access email with Outlook Web Access
   C. Load and access email with POP
   D. Load the Network News Transfer Protocol

VII. Install and configure the information stores
   A. Install and manage storage groups
   B. Manage the stores

VIII. Administer routing groups and maintenance
   A. Install and manage administrative groups
   B. Install and manage routing groups

IX. Manage, monitor, and optimize system performance
   A. Monitor the Exchange server with Event Viewer
   B. Use policies to track users
   C. Troubleshoot client access problems

X. Configure and troubleshoot Exchange network connections
   A. Replicate between an operational master and domain controller
   B. Install the Active Directory connector
   C. Manage and troubleshoot a mixed mode environment

XI. Install and manage auxiliary services
   A. Install and manage Instant Messaging
   B. Install and manage chat services

XII. Disaster recovery of Exchange Server
   A. Set up a back-up and restore plan
   B. Back-up and restore data
   C. Set up a server for disaster recovery
   D. Troubleshoot the back-up and restore

Content Outline and Competencies:

I. The Linux Operating System
   A. List operating system features.
   B. Describe file systems.
   C. Define networking services features.
   D. Identify system processes.

II. Operating System Installation and Configuration
   A. Describe hardware preparation.
   B. Define and implement the Linux installation process.
   C. Describe and configure the Linux boot process.
   D. Create and maintain filesystems.

III. Commands and Utilities
   A. Use navigation and reading commands.
   B. Use searching and manipulating commands.
   C. Switch between common shells.
   D. Use redirection and pipes.
   E. Utilize a command-line text editor.

IV. The Network Interface
   A. Describe the Linux network environment.
   B. Implement network connectivity.
   C. Utilize network commands.

V. User Accounts
   A. Define and create user accounts.
   B. Discuss and utilize switch user utilities.

VI. File Level Security
   A. Describe file level security features.
   B. Interpret and assign file ownership.
   C. Interpret and apply file permissions.

VII. Print Services
   A. Describe printing components.
   B. Implement local printers.
   C. Implement remote printers.
   D. Utilize print commands.

VIII. Archiving Utilities
   A. Describe the uses of archiving.
   B. Utilize common archiving utilities.

IX. Help Utilities
   A. Describe and utilize command-line help utilities.
   B. Access and interpret on-line help resources.

Content Outline and Competencies:

I. Advanced Installations
   A. Plan an installation.
   B. Define client and server roles.
   C. Perform the installation process using a variety of methods.

II. Advanced Systems Configuration
   A. Configure and maintain network time synchronization.
   B. Perform system maintenance.
   C. Review problem solving logs.
   D. Perform advanced user account management and customization.
   E. Install and configure the graphical user environment.

III. Client Network Connections
   A. Configure the network interface.
   B. Implement and configure name resolution on a client.
   C. Implement and configure network addressing.
   D. Utilize network-related commands and utilities.
   E. Utilize remote connectivity methods.

IV. Software Management
   A. Install and configure software.
   B. Manage software components.

V. Troubleshooting Techniques
   A. Describe and use troubleshooting strategies.
   B. Utilize troubleshooting commands and utilities.
   C. Access and utilize recovery environments.
   D. Explain and resolve common problems.

VI. System Automation
   A. Utilize system task schedulers.
   B. Read and write simple shell scripts.

VII. System Security Features
   A. Describe and configure system access restrictions.
   B. Describe and utilize methods of limiting root access.
   C. Configure limitations on system resource usage.
   D. Describe and utilize secure shell technologies.

Content Outline and Competencies:

I. The Network Connection
   A. List the network settings on a Linux server. 
   B. Locate and setup or modify network settings on a Linux server.
   C. Troubleshoot network connectivity problems.

II. File Sharing Services
   A. Identify and list common file sharing technologies.
   B. Develop a plan to institute file sharing on a Linux server.
   C. Configure file sharing security on a Linux server.

III. Web Services
   A. Identify and list Linux web server parameters and settings.
   B. Install web services on a Linux server.
   C. Test web server capabilities.

IV. Network Address Services
   A. Identify and list Linux address server parameters and settings.
   B. Install address services on a Linux server.
   C. Test address server capabilities.

V. Mail Services
   A. Identify various Linux mail systems
   B. Implement and configure a mail system on a Linux server.
   C. Configure Linux clients to utilize a mail system.

VI. Firewall Services
   A. Describe the capabilities of the Linux firewall.
   B. Configure the Linux firewall on a Linux server.
   C. Write firewall rules.

VII. Security Configuration
   A. Identify Linux security components.
   B. Develop a plan to secure the Linux servers.
   C. Implement the security plan.
   D. Test security implementation.

Content Outline and Competencies:

I. Linux Kernel
   A. Describe the kernel.
   B. Obtain and install a kernel.
   C. Apply kernel patches.
   D. Build a custom kernel.
   E. Manage kernel modules.

II. System Startup
   A. Install and configure the bootloader.
   B. Configure startup scripts.
   C. Utilize startup recovery and repair strategies.

III. Filesystems
   A. Configure and mount various types of filesystems.
   B. Troubleshoot and repair filesystems.
   C. Tune filesystem parameters.
   D. Configure automount filesystems using AutoFS.
   E. Manage devices with udev.

IV. Storage Devices
   A. Configure storage device access.
   B. Configure and implement software RAID (Redundant Array of Independent Disks)..
   C. Configure and utilize LVM (Logical Volume Management).
   D. Tune disk access.

V. Network Configuration
   A. Configure a network device to connect to varioustypes of networks.
   B. Configure a network device to implement various network authentication schemes.
   C. Monitor network traffic.
   D. Troubleshoot network issues.

VI. System Maintenance
   A. Build and install programs from source.
   B. Plan and implement network backups.

VII. Name Services
   A. Describe the role of name services on the network.
   B. Configure a basic name server.
   C. Create and maintain zone files.
   D. Secure the name server.

Content Outline and Competencies:

I. Installing and Configuring TCP/IP
   A. Prepare the client machine for installing TCP/IP.
   B. Install the TCP/IP protocol suite.
   C. Configure TCP/IP for network communication.
   D. Describe TCP/IP utilities.

II. Defining IP Addressing and Its Network Classes
   A. Identify node address.
   B. Identify network address.
   C. Define network classes.
   D. Describe special addresses.

III. Subneting and Subnet Masking
   A. Define IP address subnets.
   B. Analyze subnets benefits.
   C. Calculate subnets masks.
   D. Contrast subneting and superneting.

IV. IP Address Resolution Process
   A. Explain IP address resolution.
   B. Outline the role of ARP.
   C. Compare MAC addressing to IP addressing.

V. IP Routing
   A. Configure static IP routers.
   B. Build a routing table.
   C. Configure dynamic IP routing.
   D. Describe routing internet protocol.
   E. Contrast static and dynamic IP routing.

VI. The Dynamic Host Configuration Protocol
   A. Distinguish between manual and automatic configuration.
   B. Outline how DHCP works.
   C. Describe IP lease request and offer.
   D. Install and configure a DHCP server.

VII. NetBIOS Name Resolution
   A. Explain NetBIOS naming.
   B. Describe resolving local NetBIOS names using a broadcast.
   C. Describe resolving names with a NetBIOS name server.
   D. NetBIOS over TCP/IP name resolution nodes.
   E. Create a HOSTS file to resolve NetBIOS names.

VIII. Implementing Windows Internet Name Service
   A. Define WINS role in name resolution.
   B. Install WINS server.
   C. Configure static entries for non-WINS clients.
   D. Configure a WINS proxy agent.
   E. Configure a DHCP server for WINS.

IX. Domain Name System (DNS)
   A. Outline DNS operation.
   B. Explain name resolution using DNS server.
   C. Create the DNS files.
   D. Install a DNS server.

X. Remote Access
   A. Explain Remote Access.
   B. Configure inbound connections.
   C. Create a remote access policy.
   D. Configure a remote access profile, a virtual private network (VPN),
multilink connections, and routing and remote access for DHCP
integration.
   E. Configure authentication and encryption protocols.

XI. Network Address Translation (NAT)
   A. Install Internet Connection Sharing.
   B. Install NAT.
   C. Configure NAT properties and interfaces.
   D. Troubleshoot NAT.

XII. IPSec
   A. Enable IPSec.
   B. Configure IPSec for transport or tunnel mode.
   C. Customize IPSec policies and rules.
   D. Manage and monitor IPSec.

XIII. Certificate Authority
   A. Install and configure Certificate Authority.
   B. Issue and revoke certificates.
   C. Remove the Encrypting File System (EFS) recovery keys.

XIV. Server Documentation
   A. Create screen captures.
   B. Save captured graphics in files.
   C. Create and print documents containing server documentation.

Content Outline and Competencies:

I. WAN Access 
   A. Describe how the Cisco enterprise architecture provides integrated services over an enterprise network.
   B. Explain key WAN technology concepts. 
   C. Select the appropriate WAN technology to meet different enterprise business requirements 
II. PPP 
   A. Explain the fundamental concepts of point-to-point serial communication. 
   B. Explain key PPP concepts. 
   C. Configure PPP encapsulation. 
   D. Discuss and configure PAP and CHAP authentication 
III. Frame Relay 
   A. Explain the fundamental concepts of Frame Relay technology in terms of enterprise WAN services, including operation, implementation requirements, maps, and Local Management Interface (LMI) operation. 
   B. Configure a basic Frame Relay permanent virtual circuit (PVC), including configuring and troubleshooting Frame Relay on a router serial interface and configuring a static Frame Relay map. 
   C. Explain advanced concepts of Frame Relay technology in terms of enterprise WAN services, including subinterfaces, bandwidth, and flow control. 
   D. Configure an advanced Frame Relay PVC, including solving reachability issues, configuring subinterfaces, and verifying and troubleshooting a Frame Relay configuration. 
IV. Network Security 
   A. Identify security threats to enterprise networks. 
   B. Describe methods to mitigate security threats to enterprise networks. 
   C. Configure basic router security. 
   D. Disable unused router services and interfaces. 
   E. Use the Cisco Security Device Manager (SDM) one-step lockdown feature. 
   F. Manage files and software images with the Cisco IOS Integrated File System (IFS). 
V. Access Control Lists (ACLs) 
   A. Explain how ACLs are used to secure a medium-size enterprise branch office network, including the concept of packet filtering, the purpose of ACLs, how ACLs are used to control access, and the types of Cisco ACLs. 
   B. Configure standard ACLs in a medium-size enterprise branch office network, including defining filtering criteria, configuring standard ACLs to filter traffic, and applying standard ACLs to router interfaces. 
   C. Configure extended ACLs in a medium-size enterprise branch office network, including configuring extended ACLs and named ACLs, configuring filters, verifying and monitoring ACLs, and troubleshooting extended ACL issues.
   D. Describe complex ACLs in a medium-size enterprise branch office network, including configuring dynamic, reflexive and timed ACLs; verifying and troubleshooting complex ACLs; and explaining relevant caveats. 
VI. Teleworker Services 
   A. Describe the enterprise requirements for providing teleworker services, including the differences between private and public network infrastructures. 
   B. Describe the teleworker requirements and recommended architecture for providing teleworking services. 
   C. Explain how broadband services extend enterprise networks using DSL, cable and wireless technology. 
   D. Discuss the importance of VPN technology, including its role and benefits for enterprises and teleworkers. 
   E. Describe how VPN technology can be used to provide secure teleworker services to an enterprise network. 
VII. IP Addressing Services 
   A. Configure a router to be a Dynamic Host Configuration Protocol (DHCP) server 
   B. Describe how to integrate private addresses and configure Network Address Translation (NAT). 
   C. Describe IPv6 and how to configure routers to exchange IPv6 routes using Routing Information Protocol (RIPng). VIII. Network Troubleshooting 
   A. Establish and document a network baseline. 
   B. Describe the various troubleshooting methodologies and troubleshooting tools. 
   C. Discuss the common issues that occur during WAN implementation. 
   D. Identify and troubleshoot common enterprise network implementation issues using a layered model approach.

Content Outline and Competencies:

I. Explain Routing Principles
   A. Key information routers need to route data
   B. Classful and classless routing protocols
   C. Distance vector and link state protocol operation
   D. Routing tables

II. Apply VLSM to Extend the Use of IP Addresses
   A. Variable length subnetting
   B. Route summarization
   C. IP helper broadcast management

III. Configure OSPF in a Single Area
   A. OSPF versus RIP in a large Internetwork
   B. OSPF in a single area
   C. OSPF configuration
   D. OSPF in an NBMA environment

IV. Configure a Multiarea OSPF Network
   A. Interconnecting multiple OSPF areas
   B. LSAs types
   C. Multiple areas configuration
   D. Verifying OSPF operation

V. Configure EIGRP
   A. Enhanced IGRP features and operation
   B. EIGRP operation in an NBMA environment
   C. EIGRP support of large networks
   D. Configuring EIGRP operation

VI. Configure Basic Border Gateway Protocol
   A. BGP features and operation
   B. Connecting autonomous systems
   C. BGP policy-based routing functions
   D. Configuring external and internal BGP

VII. Implement BGP in Scalable Networks
   A. Scalability problems associated with internal BGP
   B. Configuring BGP route reflectors
   C. Configuring policy control in BGP using prefix lists
   D. Connecting to multiple ISPs using BGP

VIII. Apply Techniques to Optimize Routing Update Operation
   A. Route redistribution in networks with redundant paths
   B. Policy-based routing using route maps
   C. Controlling routing update traffic
   D. Verifying route redistribution

Content Outline and Competencies:

I. Teamwork
   A. Establish team goals for implementing a network solution.
   B. Build group consensus around the solution.
   C. Develop plan of action for network design and implementation.

II. Project Management
   A. Identify common hardware, software and peripheral equipment found in
a computer network.
   B. Select materials, tools and equipment needed to set up a small local
area network.
   C. Determine cost, time and resources needed to set up a local area
network.
   D. Apply benefit/cost analysis to a typical LAN project.
   E. Create a timeline for implementing the LAN solution.
   F. Use gantt chart to show project tasks, durations overtime and task
priorities.

III. Computer Networking in Business Processes
   A. Explain the role of networking and information transfer in product
development.
   B. Describe the impact of local area networks on marketing, sales, and
service operations.
   C. Discuss how to selectively integrate information technology in
processing orders across the company.
   D. Explain how to use networking strategies to improve business
planning and development.

IV. Successful Information Technology Management
   A. Discuss the role of top level management in implementing a
successful information technology strategy.
   B. Describe how information technology can be used to create a
customer-orientated service network.
   C. Discuss the pitfalls of incorporating network technology without
changes to corporate culture.

Content Outline and Competencies:

I. Describe Authentication Methods
   A. List common methods of access control. 
   B. Contrast authentication procedures for UNIX, and Windows operating
systems.
   C. Configure PAP (Password Authentication Protocol) and CHAP (Challenge
Authentication Protocol) authentications.
   D. Configure basic AAA (Authentication-Authorization-Accounting)
authentication using TACACS+ (Terminal Access Controller Access Plus) and
RADIUS (Remote Authentication Dial In User Service) servers.
   E. Describe biometric authentication.

II. Identify Common Network Attacks and Malicious Code
   A. Analyze port Scanning, and password sniffing techniques.
   B. Describe Trojan Horse attacks. 
   C. Identify computer viruses and worms.
   D. Identify denial of service attacks.
   E. Evaluate executable content in web pages and e-mail.

III. Describe Remote Access Network Security Technologies
   A. Describe the operation of VPNs (Virtual Private Networks).
   B. Compare and contrast the roles of RADIUS and TACACS servers in
securing remote access.
   C. Identify telecommuting vulnerabilities. 
   D. Describe IP (Internet Protocol) security protocol.  

IV. Identify E-mail Security Vulnerabilities and Implement Protection
Measures
   A. Identify e-mail vulnerabilities.
   B. Identify common e-mail encryption methods.
   C . Compare and contrast PGP (Pretty Good Privacy) and S/MIME
(Secure/Multipurpose Internet Mail Extensions)protocols. 
   D. Identify email Spam, hoaxes, and chain letters.

V. Identify Vulnerabilities of Web Tools Such as JavaScript and ActiveX
   A. List web tools vulnerabilities including JavaScript, ActiveX,
cookies, and CGI (Common Gateway Interface).  
   B. Describe the operation of SSL (Secure Socket Layer) and HTTPS (Hyper
Text Transport Protocol Secure).
   C. Outline Instant messaging security issues.

VI. List Common Directory and File Transfer Protection Services
   A. Describe LDAP (Lightweight Directory Access Protocol) operation. 
   B. Identify LDAP security benefits.
   C. Implement file shares protection measures.

VII. Describe Security Threats to Wireless Data and Instant Messaging
   A. Describe packet analysis and spoofing techniques.
   B. Identify RF jamming and data flooding.
   C. Describe the use of SSID (Service Set Identifier) in wireless
security.
   D. Analyze the operation of WEP (Wired Equivalent Privacy) protocols.
 
VIII. Explain Common Security Features of Network Devices Such as
Firewalls, Routers, and Switches
   A. Describe the operation of firewalls. 
   B. Describe the operation of routers.
   C. Describe the operation of switches.
   D. Implement a basic security policy on firewalls, routers, and
switches.

IX.  Explain Common Methods Used to Secure Transmission Media
   A. Compare and contrast common transmission media.
   B. Define measures used to secure transmission media.

X. Compare and Contrast Main Network Security Topologies
   A. Explain the concept of perimeter security topologies.
   B. Develop a secure topology design.
   C. Implement network address translation scheme.

XI. Identify Common Intrusion Detection Mechanisms
   A. Compare network-based and host-based IDS.
   B. List common IDS products.
   C. Explain the concept of Honeypots.

XII. List Common Cryptography Algorithms
   A. Encrypt and decrypt a file, and explore the details of a sample
encryption algorithm. 
   B. Contrast public key versus symmetric encryption.
   C. Describe message digests encryption.
   D. Describe public key infrastructure.
  
XIII. Develop a Basic Security Policy and a Disaster Recovery Plan
   A. Analyze internal and external security risks.
   B. Define disaster recovery procedures. 
   C. Develop an action plan.
   D. Write a formal security plan.

Content Outline and Competencies:

I. Describe the Enterprise Composite Model Used for Designing
Networks
   A. Describe the elements of a switched campus network. 
   B. List common switching technologies.
   C. Identify the building blocks of hierarchical network design.

II. Describe the Features and Operation of VLANs on a Switched Network
   A. Describe the operation of VLANs. 
   B. Identify types of VLANs.
   C. Configure VLAN in a switched network.

III. Describe the Features of the VLAN Trunking Protocols Including
802.1Q, ISL and Dynamic Trunking Protocol
   A. Describe the operation of VTP.
   B. Compare methods of VLAN identification.
   C. Configure VTP in a multiple switches domain. 

IV. Explain the Operation and Purpose of the Spanning-Tree Protocol (STP)
on a Switched Network
   A. Describe the operation of STP.
   B. List the steps of the STP process.
   C. Configure STP in a multiple switches domain. 

V. Implement Common Techniques to Optimize STP Including PortFast and
UplinkFast. 
   A. Configure PortFast.
   B. Configure UplinkFast.
   C. Configure BackboneFast.

VI. Explain the Operation and Purpose of EtherChannel Technology 
   A. Describe the operation of EtherChannel Technology.
   B. Describe the operation of Port Aggregation Protocol.
   C. Configure EtherChannel between two switches. 

VII. List and Describe the Operation of the Key Components Required to
Implement InterVLAN Routing
   A. Compare common methods of Inter-VLAN Routing.
   B. Configure Inter-VLAN Routing using trunking.
   C. Configure Inter-VLAN Routing using subinterfaces. 

VIII. Explain the Operation of Multilayer Switching (MLS) in the Network
   A. Describe the operation of MLS. 
   B. Contrast MLS and CEF.
   C. Configure MLS.

IX. Explain the Types of Redundancy in a Multilayer Switched Network
Including Hardware and Software Redundancy
   A. Explain the operation of HSRP.
   B. Configure HSRP to improve redundancy in the distribution layer. 

X. Describe the QoS Solutions that Address Voice Quality Issues
   A. List the requirements for QoS.
   B. Describe the benefits of QoS.
   C. Configure QoS classifications at the access layer.

XI. Describe Network Monitoring Using SPAN
   A. List the limitations of monitoring switched networks.
   B. Apply SPAN to monitor network frames. 
   
XII. Implement Common Security Techniques to Protect a Switched Network
   A. Explain the operation of AAA security. 
   B. List common techniques used to secure remote management.
   C. Apply common procedures to secure user access.

XIII. Describe Transparent LAN Services and How They are Implemented in a
Service Provider Network
   A. Identify Transparent LAN Services architecture.
   B. Explain fiber optic transports.

Content Outline and Competencies:

I. Firewall Strategy
  A. Describe the basic framework for designing network security. 
  B. Plan and design the firewall. 
  C. Install and configure the firewall. 
  D. Test the firewall. 
 
II. Active Directory Infrastructure
  A. Identify key concepts used throughout the Windows security.  
  B. Plan and design an Active Directory infrastructure. 
  C. Install and configure the Active Directory infrastructure. 
  D. Harden installed servers and computers for specific roles. 

III. Authorization Strategy 
  A. Create user and group accounts. 
  B. Create share permissions. 
  C. Test share permissions. 
  D. Identify New Technology File System (NTFS) permissions. 
  E. Create and nest group resources. 

IV. Remote Access
  A. Create a remote user. 
  B. Configure Routing and Remote Access Services (RRAS) and create a policy.
  C. Configure and establish a Virtual Private Network (VPN) connection.

V. Security Policies and Strategy  
  A. Create a Windows security templates console. 
  B. Configure default domain policies and software restriction policies. 
  C. Deploy the security policies using group policies. 
  D. Test policies. 
  E. Create Results of Policy (RSoP) console. 

VI. Software Update Services 
  A. Install and configure SUS.
  B. Configure the automatic update client. 
  C. Secure automatic updates and clients. 

VII. Certificate Services
  A. Install and configure certificate authorities. 
  B. Configure the certificate template. 
  C. Request a certificate through web enrollment. 

VIII. Authentication Strategy 
  A. Install and configure network monitoring. 
  B. Capture network traffic. 
  C. Capture Kerberos traffic. 
  D. Configure packet filtering. 

IX. IPSec 
  A. Create an IP filter list. 
  B. Create IP filter actions. 
  C. Create an IP security policy. 
  D. Implement and test the IP security policy. 
 
X. Hacking Tool Kits 
  A. Install and configure network hacking tools. 
  B. Hack student firewall and servers. 
  C. Review and analyze hacks on firewalls and servers.

Content Outline and Competencies:

I. Work Activities Accomplished On-the-Job
   A. Describe job related activities accomplished while at the
workplace.
   B. Keep a log book of weekly activities or tasks performed while at the
workplace.
   C. Furnish activity log compiled for each week of work to the
instructor at the end of the course.

II. Description of Company, Products and Services
   A. Describe the company or business for which the internship duties
were performed. This shall include company’s mission and goals.
   B. Provide a general outline of the organizational structure of the
company and where the student fits into that structure.
   C. Identify and describe the products and services the company
produces.
   D. Provide a detailed description of products and services the student
was directly involved with during the internship.

III. Apply Classroom Experience to Work Assignments
   A. Install and/or maintain equipment for a local area network (LAN).
   B. Install and/or support software for a local area network.
   C. Administer user accounts and access rights for a local area
network.
   D. Install and/or support a local web server and website.
   E. Provide PC and network support for end-users.

IV. Demonstrate Workplace Skills
   A. Follow written and oral instructions.
   B. Demonstrate effective oral communication.
   C. Create and present technical information in written format.
   D. Compile and maintain records, logs or other documents.
   E. Demonstrate interpersonal skills appropriate to a business
environment.
   F. Solve problems in a logical and reasonable manner.
   G. Participate in team or group project.
   H. Manage time and resources effectively.
   I. Follow employee rules, regulations and policies.
   J. Demonstrate effective work ethics appropriate to a business
environment.

Content Outline and Competencies:

I. Work Activities Accomplished On-the-Job
   A. Describe job related activities accomplished while at the
workplace.
   B. Keep a log book of weekly activities or tasks performed while at the
workplace.
   C. Furnish activity log compiled for each week of work to the
instructor at the end of the course.

II. Description of Company, Products and Services
   A. Describe the company or business for which the internship duties
were performed. This shall include company’s mission and goals.
   B. Provide a general outline of the organizational structure of the
company and where the student fits into that structure.
   C. Identify and describe the products and services the company
produces.
   D. Provide a detailed description of products and services the student
was directly involved with during the internship.

III. Apply Classroom Experience to Work Assignments
   A. Install and/or maintain equipment for a local area network (LAN).
   B. Install and/or support software for a local area network.
   C. Administer user accounts and access rights for a local area
network.
   D. Install and/or support a local web server and website.
   E. Provide PC and network support for end-users.

IV. Demonstrate Workplace Skills
   A. Follow written and oral instructions.
   B. Demonstrate effective oral communication.
   C. Create and present technical information in written format.
   D. Compile and maintain records, logs or other documents.
   E. Demonstrate interpersonal skills appropriate to a business
environment.
   F. Solve problems in a logical and reasonable manner.
   G. Participate in team or group project.
   H. Manage time and resources effectively.
   I. Follow employee rules, regulations and policies.
   J. Demonstrate effective work ethics appropriate to a business
environment.

Content Outline and Competencies: