Content Outline and Competencies:

I. Introduction to the Hospitality and Foodservice Industry

A. Define hospitality and the importance of quality customer service.

B. Describe the various cuisines, their history and cultural development.

C. Identify career opportunities and traits for a variety of jobs in the industry.

II. Sanitation and Safety in the Foodservice Environment

A. Describe different ways to contaminate food.

B. Demonstrate good personal hygiene and health habits.

C. Recognize symptoms of foodborne illness.

D. Describe different ways to prevent foodborne illness.

E. Recognize sanitary and safety features in food production equipment.

III. Business and Math Skills

A. Calculate food, beverage and labor costs and percentages.

B. Demonstrate the process of costing recipes.

C. Calculate the selling price of menu items.

IV. Food Preparation Skills

A. Demonstrate basic knife skills.

B. Demonstrate proper and safe use of food processing and kitchen equipment.

C. Use proper measurement techniques for different foods.

D. Identify and use different herbs, spices, oils, dressings and marinades.

E. Identify and use various meats, seafood, poultry.

F. Demonstrate a variety of cooking methods.

G. Prepare a variety of types of foods.

V. Basic Baking

A. Define baking terms.

B. Identify equipment and utensils unique to baking.

C. Describe proper use and care of baking equipment.

D. List the functions of various baking ingredients.

E. Demonstrate proper scaling and measurement techniques unique to baking.

F. Produce different yeast and quick breads.

G. Produce different pies, tarts and cookies.

H. Produce creams, custards, puddings and related sauces, fillings and toppings.

I. Produce cakes and icings.

VI. HAACP (Hazard Analysis Critical Control Points)

A. Describe a Critical Control Point in the purchasing and receiving of food.

B. Describe a Critical Control Point in the production of food.

C. Describe a hazardous food.

VII. Purchasing, Receiving, Inventory and Storage.

A. Describe purchasing methods.

B. Explain regulations for inspecting and grading meats, poultry, seafood, eggs, dairy products, fruits and vegetables.

C. Describe proper techniques for receiving and storing.

D. Describe different types of inventory control methods.

E. Describe the ethical issues related to purchasing.

VIII. Nutrition in a Foodservice Operation

A. List food groups and recommended servings in the USDA plate.

B. Discuss dietary guidelines.

C. Interpret food labels in terms of portion size, ingredients and nutritional value.

D. Describe various diets.

IX. Dining Room Service

A. Demonstrate the general rules of table settings and service.

B. Describe the various types of service delivery.

C. Discuss various procedures for processing guest checks.

D. Describe the awareness needed for customers with special needs, dietary or otherwise.

X. Menu Planning

A. List basic menu planning principles.

B. Create menu item descriptions using Truth-In-Menu guidelines.

C. Demonstrate basic menu planning and layout principles.

D. Describe the principles of nutrition to menu development.

E. Describe the importance of proper menu planning to the overall operation of the foodservice facility.

XI. Human Relations Skills

A. Demonstrate effective communication skills and interpersonal relationships.

B. Work as a member of a diverse team, including but not limited to coworkers, supervisors, subordinates, customers, and vendors.

C. Demonstrate professionalism and a strong work ethic.

D. Conduct self-performance evaluation.

E. Describe methods of conflict resolution and motivation.

F. Describe procedures for progressive discipline.

G. List current federal and state employment laws.

XII. Sustainability

A. Define recyclable, reusable and biodegradable.

B. Identify environmentally friendly cleaning products.

C. Compare different types of composting.

D. Identify simple steps to conserve water.

E. Define the terms “energy efficient” and “food miles.”

F. Identify the pros and cons of purchasing locally.

G. Discuss the pros and cons of menuing seasonal products.

Content Outline and Competencies:

I. Food Service Equipment

A. Discuss proper material selection for food preparation areas.

B. Identify proper cleaning and sanitation of commercial equipment, small wages, food contact and non-food contact surfaces.

C. Discuss temperature and sanitation guidelines for food storage areas.

II. Providing Safe Food

A. Recognize the challenges to food safety in your operation.

B. Discuss the main types of contamination.

C. Identify the foods most likely to be contaminated.

D. Recognize how food becomes contaminated.

E. Identify at-risk populations.

F. Identify the barriers to compromised food safety.

III. Food Safety Hazards

A. Identify biological, chemical and physical hazards.

B. Describe how bacteria reproduce, grow and impact food safety.

C. Discuss the factors needed for bacterial growth, symptoms of foodborne illness, common causes, common disease-carrying vehicles and control factors.

D. Discuss the impact of viruses, parasites, molds and yeasts on food safety.

E. Identify chemical and physical hazards to food.

F. Identify safe food handling practices to prevent, reduce and eliminate the contamination of food.

IV. The Safe Food Handler

A. Describe the correlation between personal hygiene and foodborne illness.

B. Discuss basic standards for personal hygiene.

C. Demonstrate proper hand-washing procedures.

D. Demonstrate proper service procedures.

V. Introducing the HACCP System

A. Describe the main principles of a HACCP System.

B. Assess food safety hazards.

C. Identify critical control points.

D. Establish procedures and standards for critical control points.

E. Describe how to manage an HACCP System.

F. Discuss how to train employees to follow HACCP procedures.

VI. Purchasing and Receiving Safe Food

A. Describe purchasing and receiving standards and procedures.

B. Describe the criteria for assessing suppliers' sanitation practices.

C. Discuss appropriate receiving facilities and equipment.

VII. Storing Food Safely

A. Develop storage standards and procedures.

B. Specify storage equipment and facilities.

C. Develop different usage factors for storage areas based on temperature standards for each food group.

D. Describe how to store food safely.

E. Discuss the First-In/First-Out product rotation system.

VIII. Keeping Food Safe During Preparation and Service

A. Describe methods for thawing.

B. Describe proper preparation methods.

C. Describe various methods of cooking.

D. Describe holding techniques.

E. Develop serving standards for each food type.

F. Describe cooling techniques for cooked foods.

G. Discuss reheating procedures.

IX. Sanitation Facilities and Equipment

A. Describe a well-designed restaurant.

B. Select proper equipment.

C. Arrange for careful handling of garbage and solid waste.

X. Cleaning and Sanitizing

A. Supervise cleaning and sanitizing throughout your operation.

B. Ensure safe machine and manual ware washing.

C. Provide safe storage for clean/sanitized items.

D. Train employees to safely handle cleaning supplies including hazardous materials.

E. Organize, implement and monitor a cleaning program.

XI. Developing an Integrated Pest Management Program

A. Set up an integrated pest management program.

B. Implement methods to keep pests out of the building and off the grounds.

C. Select methods for detecting pests.

D. Coordinate the program with a pest control operator.

XII. Regulatory Agencies and Inspections

A. Describe the roles of federal, state and local regulatory agencies.

B. Prepare for various types of inspections.

C. Develop a positive working relationship with a sanitarian during an inspection.

D. Establish a procedure for recording and utilizing inspection findings.

Content Outline and Competencies:

I. The Hospitality Industry
   A. The scope of the hospitality industry
      1. Describe the hospitality industry as an age-old industry.
      2. Discuss the relationship to the hospitality and tourism network.
   B. Service-the mission and product of hospitality
      1. Define the nature of the product.
      2. Discuss issues arising from product delivery.
      3. State the principals of achieving guest satisfaction.
   C. Pursuing opportunities in hospitality
      1. Discuss opportunities abound.
      2. Identify required skills and abilities.
      3. Explain the meeting requirements.
II. Travel and Tourism
   A. The relationship of hospitality to travel and tourism
      1. Discuss the interdependence in the network.
      2. Relate historical ties between hospitality, travel and tourism.
      3. Explain choosing destinations today.
   B. Marketing and promoting hospitality and tourism
      1. Create a destination development plan.
      2. Describe government’s role in destination development.
      3. Identify organizations that promote hospitality and tourism.
      4. Explain the importance of destination’s image.
      5. Illustrate the distribution through travel intermediaries.
   C. The effects of hospitality, travel and tourism
      1. Compare economic gains and costs.
      2. Describe the sociocultural impact.
      3. Explain the tourism and environmental impact.
III. Global Issues and Hospitality
   A. Economic climate
      1. Discuss measuring the economy.
      2. Describe a global economy.
      3. Compare guest responses to economic fluctuations.
   B. Demographics and socioeconomic trends
      1. Define the demographics.
      2. Relate demographic research and life style to trends.
   C. Psychological motives
      1. Discuss basic and secondary human motives.
      2. Describe the push/pull theory.
      3. Relate Maslow's hierarchy of needs.
      4. Explain the psycho centric/allocentric tourists.
      5. Illustrate the psychographic data and hospitality promotion.
   D. Technological innovations
      1. Discuss effects of the industrial age.
      2. Summarize the effects of the computer age.
   E. Political forces
      1. Discuss effects of political events.
      2. Describe government regulations and hospitality.
IV. Leisure Activities and Hospitality
   A. Managing of leisure segments of the hospitality industry
      1. Explain the purpose of leisure segments.
      2. Describe the advent of hospitality professionals in the leisure
segment.
   B. Novel lodging facilities
      1. Compare bed and breakfast with a chateaux operation.
      2. Describe paradors and other unique operations.
   C. Clubs
      1. Define club ownership and the various types of organizations.
      2. Describe club membership.
      3. List the types of clubs.
      4. Compare service at clubs with public operations.
   D. Recreational facilities
      1. Describe various types of theme parks.
      2. Compare resorts to commercial hotel operations.
      3. Describe casino operations.
      4. Discuss various types of cruises.
      5. Explain the entertainment operations.
   E Health and fitness facilities
      1. Define spas and the typical guest they attract.
      2. Discuss fitness clubs and centers.
V. Focus on the Future
   A. Demographics beyond the 1990’s
      1. Attracting a changing work force.
      2. Describe the nature of the future consumer.
      3. Compile a plan to meet the changing needs of the industry.
   B. Technological advancement
      1. Discuss interactive systems.
      2. Illustrate software advancement.
      3. Define property management systems.
      4. Describe telecommunications and other systems.
   C. The global economy
      1. Define the areas of growth.
      2. Project the trends.
      3. Predict the future of the industry.
   D. Ethics in hospitality
      1. Develop guidelines for an ethical work force.
      2. Explain how to make difficult decisions.
      3. Describe ethical issues for the future.
VI. Dynamics of the Lodging Industry
   A. Evolution of lodging facilities
      1. Illustrate the influence of transportation technology.
      2. Describe the influence of economic fluctuations.
   B. Classifying lodging properties
      1. Illustrate through descriptive labels, the different
classifications of properties.
      2. Compare by levels of service.
      3. Relate by market price levels.
   C. Types of lodging ownership
      1. Compare independent ownership with chain ownership.
   D. Marketing
      1. Discuss the market segmentation.
      2. Develop a marketing plan.
      3. Describe the elements of marketing methods.
      4. Define the evolution process.
VII. Hotel Development
   A. An overview of the process
      1. Develop a conceptualization plan.
      2. Describe a feasibility analysis.
      3. Point out the level of commitment.
      4. Outline the design and construction stages.
      5. Describe the opening plan.
   B. Choosing the right location
      1. Describe airport properties and their unique business cycles.
      2. Compare  downtown properties with suburban properties.
      3. Identify highway motels.
      4. Discuss resorts and attractions.
   C. Assessing the concepts feasibility
      1. Comparing market areas.
      2. Evaluating competition.
      3. Selecting sites.
      4. Evaluating demand.
      5. Develops facilities and services plan.
      6. Prepares the financial estimate.
   D. Financial commitment to a new hotel
      1. Finding investors.
      2. Determining costs.
      3. Controlling costs.
   E. Design of the new hotel
      1. Developing a basic lodging design.
      2. Describe the accessibility factor.
      3. Define ambiance and its impact on customers.
VIII. Hotel Management and Operations
   A. Basic management structure
      1. Illustrate administrative departments and service departments.
   B. Human resources management
      1. Describe personnel needs.
      2. Discuss human resources legislation.
      3. Define immigration issues.
      4. Explain the impact of unions on an operation.
   C. Producing an efficient and profitable operation
      1. Implementing the uniform system of accounts for hotels.
      2. Developing the break even analysis.
      3. Establishing room rates.
   D. Referral and rating systems
      1. Describe referral associations.
      2. Explain reservation systems.
      3. Discuss rating systems.
IX. Specialized Segments of the Hospitality Industry
   A. Meetings, conventions and expositions
      1. Discuss how meetings, conventions and expositions differ from one
another.
      2. Describe how meetings, conventions and expositions differ from
other hospitality areas.
      3. Explain why its a major and growing source of hospitality
revenue.
      4. Illustrate the primary reasons for growth.
      5. Discuss other influences.
   B. Hospitality functions and long term residential health care
      1. Explain the development of long term health care.
X. Serving Safe Food
   A. The challenge to food safety
      1. Providing safe food.
      2. Identifying food safety hazards.
      3. Describing the safe food handler.
   B. Developing a food safety system
      1. Introducing the HACCP system.
      2. Adapting HACCP principals.
   C. The flow of food
      1. Purchasing and receiving safe food.
      2. Storing food safely.
      3. Keeping food safe during preparation .
   D. Maintaining facilities and equipment
      1. Sanitary facilities and equipment
      2. Cleaning and sanitizing processes.
      3. Developing a pest management system.
      4. Describe regulatory agencies and inspections.

XI. Contemporary Foodservice Concepts
   A. The relationship between market, concept and menu
      1. Comparing market segments.
      2. Developing the concept.
      3. Designing the theme.
      4. Deciding on the form of service.
      5. Establishing the quality of service.
      6. Developing a menu for the concept.
   B. Contemporary commercial food service concepts
      1. Describe fine dining.
      2. Describe theme restaurants.
      3. Describe casual dinner houses.
      4. Identifies Various ethnic restaurants.
      5. Describe family restaurants.
      6. Discuss cafeteria and/buffet operations.
      7. Compare quick service operations with theme operations.
      8. Describe neighborhood/third places.
      9. Discuss catering and describe the operational differences from
other concepts.
   C. Restaurant ownership
      1. Describe independents.
      2. Compare chain operations.
      3. Discuss franchises.
      4. Compare multi unit foodservice firms with individual units.
   D. Commercial restaurants within other businesses
      1. Identify hotel/motel foodservice potential.
      2. Compare food courts with single unit operations.
      3. Discuss retail operations.
      4. Explain the impact of convenience stores.
   E. Contemporary institutional foodservice
      1. The blurring of boundaries between institutional and commercial
foodservice.
      2. Changing expectations of institutional members and constituents.
      3. Segmenting the institutional foodservice industry.
      4. Running the operation.
XII. Culinary Arts and Foodservice Operations
   A. Historical overview of cooking and culinary arts
   B. Elements of American and European fine dining
      1. Describe the major figures in French culinary tradition.
      2. Illustrate the kitchen brigade system.
      3. Identifies the dining room organization.
      4. Discuss today’s dining room.
      5. Planning career progression, education and training.
   C. Menu planning
      1. Outlining the concept.
      2. Defining customers wants and expectations.
      3. Organizing staff and equipment.
      4.  Developing a margin of profitability.
      5. Discuss benefits of a limited menu.
      6. Implement menu engineering.
   D. The Production cycle
      1. Following standard recipe file.
      2. Forecasting sales.
      3. Purchasing according to sales.
      4. Receiving in an organized manner.
      5. Storing and issuing all food items.
      6. Developing a pre-preparation process.
      7. Define final preparation.
      8. Developing service.
      9. Implementing clean-up and ware washing.
   E. Social issues
      1. Defining equal access.
      2. Describing food safety.
      3. Developing a healthy environment.
      4. Describing food labeling laws and their impact on commerce.
XIII. Beverage Management
   A. Trends in beverage consumption
      1. Describe non-alcoholic beverages.
      2. Discuss alcoholic beverages.
      3. Compare beverages and taxes.
   B. Wines
      1. Naming wines.
      2. Developing wine-making standards.
      3. Describe red wines.
      4. Describe white wines.
      5. Compare the types of wine.
      6. Discuss the wine producing regions.
      7. Compare the relationship of wine to food.
   C. Liquors
      1. Describe the types of distilled liquors.
      2. Selecting bartenders.
   D. Malt beverages
      1. Describe beer making.
      2. Discuss the brewery.
      3. Compare micro breweries.
      4. Explain imported beer market.
      5. Compare trends in beer sales.
   E. Risk management and liquor liability
      1. Describe liquor liability and legislation.
      2. Determine risk management techniques for your operation.
XIV. Building For Success
   A. Some basic business skills
      1. Developing communications.
      2. Working with computers.
      3. Acquiring the needed skills and knowledge.
   B. Steps to a career in hospitality
      1. Comparing self-evaluation skills.
      2. Developing career objectives.
      3. Discovering your opportunities.
   C. Getting the job
      1. Composing letters and resumes.
      2. Developing interview techniques.

Content Outline and Competencies:

I. Equipment Use
  A. Identify various hand tools used in the professional kitchen and
describe the safe use of each item.
  B. Identify utensils, pots and pans and describe safe practices for
using range tops, convection ovens, griddles, deep fryers and dish washing
machines.

II. The Recipe
   A. Describe the importance of a standardized recipe in the professional
kitchen
   B. Describe the procedures for writing a standardized recipe.
   C. Describe the difference between “AP” and “EP”..
   D. Identify all units of U.S. fluid and weight measure and convert
recipes using these units of measure

III. Flavoring Foods
   A. Identify and describe common herbs and spices used in a professional
kitchen.
   B.  Identify and describe common oils and vinegars used in a
professional kitchen
                                             
IV. Cooking Methods
   A. Discuss the effect heat has on food, as well as the methods of heat
transfer.
   B. Describe dry heat cooking methods including roasting and baking,
broiling and grilling, griddling, sautéing, frying and deep frying
   C. Describe moist heat cooking methods including poaching, simmering,
boiling and steaming.

  
V. Stocks
   A.  Describe and define stock and its importance in the professional
kitchen.
   B.  Define “Mise en Place.”
   C.  Define mirepoix.
   D.  Identify and describe a sachet. 
   E.  Describe the difference between brown stock and white stock.
   F.  Identify and describe the dimensions for fine brunoise, brunoise,
small dice, medium dice, large dice, fine julienne, julienne and
battonet.
 

VI. Sauces
   A.  Identify and describe the five leading sauces and their importance
in the professional kitchen.
   B.  Define roux.
   C.  Describe the three types of cooked roux.
   D.  Define “emulsion”.


VII. Soups
   A.  Describe clear soups.
   B.  Describe thick soups.
   C.  Describe Specialty and National soups.
   D.  Identify appropriate garnishes for each type of soup.

VIII. Breakfast Cookery
   A.  Identify and describe USDA grades of eggs.
   B.  Identify and describe various sizes of eggs.
   C.  Identify and describe various methods used to prepare eggs.
   D.  Describe various breakfast meats, cereals and battered products
prepared in a professional kitchen.
   E.  Describe the steps in coffee making.
   F.  Describe hot tea service.
.

IX. Salads
   A. Identify various types of salads and their appropriate dressings   
   B. Identify the four parts of a salad.

X. Sandwiches
   A. Describe the variety of breads, spreads and fillings used in a
professional kitchen.
   B.  Identify the three parts of a sandwich.

XI. Meat and Poultry Fabrication
   A.  Identify and describe the composition of muscle tissue.
   B.  Identify and describe USDA inspection stamps.
   C.  Identify and describe the USDA grades of beef and poultry. 
   D.  Identify and describe connective tissue and its affect on finished
products.
   E.  Identify the eight primal cuts of beef.
   F.  Identify and describe the six classes of poultry and the species
within each class.
   G.  Distinguish between the light and dark meat of a chicken.
   H.  Describe the differences between cooking light and dark meat of a
chicken.

XII. Seafood Fabrication
   A.  List and describe round fish used in a professional kitchen.
   B.  List and describe flat fish used in a professional kitchen.
   C.  List and describe the various crustaceans used in a professional
kitchen.
   D.  List and describe the various mollusks used in a professional
kitchen.


XIII. Roasting
   A.  Define roasting.
   B.  Select food items appropriate for roasting.
   C.  Describe the benefits of slow roasting meats.
   D.  Describe the three factors that effect the roasting times of
meats.
   E.  Define and describe carry over cooking.  
   F.  Explain the importance of resting meats after roasting.
   G.  Select appropriate starches and vegetables suitable for roasting.

XIV. Frying
   A.  Define deep frying.
   B.  Select food items appropriate for frying.
   C.  Discuss the qualities of properly fried foods.
   D.  List the steps of a Standard Breading Station.
   E.  List the ingredients and describe the process of making batters.
   F.  Describe the qualities and proper care of frying oils.

XV. Sauté 
   A.  Define sauté.
   B.  Select food items appropriate for sauté.
   C.  Identify the proper cookware needed to sauté food items.
   D.  List the three rules of “Sauté.”
   E.  Describe the types of fats used to sauté in a professional
kitchen.
   F.  Describe the qualities of food that have been properly sautéed.

XVI. Baking
   A.  Identify and describe the twelve steps of yeast bread production.
   B.  Identify and describe quick bread production methods.
   C.  Describe the process of baking casseroles and custards.
   D.  Describe the process of making a pastry crust.

Written Exams               750 points
Final Exam                  250 points
9 Classes/Labs              270 points
9 Class/Lab Participation   160 points
      Total                1430 points

Content Outline and Competencies:

I. Planning the Menu
   A. List the needs and desires of patrons and methods for identifying
them
   B. Describe the process for incorporating new menu items consistent
with market trends
   C. Describe the elements and layout of the menu front
   D. List the elements of a good menu card

II. Styles of Food Service
   A. Trace the stages or process of quality table service
   B. List and describe the major types of table service, including
American, French, Russian and buffet
   C. Describe the roles and responsibilities of servers
   D. Describe the roles and responsibilities of other service staff
   E. Describe the typical dishes and essential utensils for each of the
many types of table service
   F. Compare and contrast self-service and buffet service operations
   G. Describe the varieties and demands of in-house food service,
including coffee breaks, receptions, luncheons, meetings and facility
cafeterias
   H. Describe the special requirements of institutional food service,
including educational, health care, and retirement organizations
   I. List the three types of catering and describe the special equipment,
laws, permits and site planning required of each
 
III. Food Preparation and Cooking
   A. Briefly describe the historical roots of each food service style
   B. Trace the history of food preference and preparation
   C. Describe the principal cooking methods including reference to
technologies employed

IV. The Dynamics of the Food Service Industry
   A. Describe the trends for eating out, their reasons, and their impact
   B. List and explain the reasons for restaurant closings
   C. Describe the potential for future change and growth of the industry

V. Effective Management
   A. Explain management as a formal discipline
   B. Describe the principles of planning for and organizing a business 
   C. Describe the contribution of modern tools for management, including
information technology, collaborative/participatory management,
techniques, strategic planning and training

VI. Accounting Principles 
   A. List the various categories of food costs
   B. Describe the major strategies for controlling food costs
   C. List the various categories of labor costs
   D. Describe the major strategies for controlling labor costs
   E. Differentiate between fixed and variable costs

VII. Alcoholic Beverages
   A. List and describe the four principal uses of wines and liquors
   B. Describe the criteria for selecting wine varietels and vintages and
liquors, including appropriateness, price and quality
   C. Demonstrate appropriate presentations and table side service of
wines and liquors
   D. Describe the proper storage and security of alcoholic beverages

VIII. Merchandising and Public Relations
   A.  Define merchandising
   B. Describe the planning necessary for the merchandising program,
including the market survey
   C. Describe the different types of advertising media, their individual
benefits, and their effect on the merchandising budget
   D. Define public relations to include in-house activity community
service, and media information

IX. Sanitation, Safety, and Fire Protection
   A. List the main source of sanitation problems and describe proper
procedures for avoiding them
   B. Describe the safe kitchen layout for equipment and storage
   C. List the main sources of safety hazards and describe the proper
procedures for avoiding them
   D. List the main sources for fire hazards and describe the proper
procedures for avoiding them
   E. Describe the role of employee cooperation, training and management
in maintaining a safe and sanitary work place

X. Laws and Regulation
   A. Describe the state and federal minimum wage laws as they pertain to
hourly, tipped, and salaried employees
   B. Describe the Fair and Equal Opportunity Employment practices
necessary and harassment
   C. Describe the basic elements and coverage of the Occupational Safety
and Health Act of 1970 (OSHA)
   D. Discuss specific challenges restaurants face in accommodating OSHA
regulation
   E. Describe the income and Social Security taxes with held from the
wages of hourly, tipped and salaried employees
   F. Describe the Medicare, hospital and medical insurance required for
full-time employees and optional for part-time employees
   G. Explain the pension options for the self-employed
   H. Describe the employment security taxes paid by a restaurant and the
resulting employee benefits

XI. Attitudes and Work Habits
   A. Identify and develop positive attitudes toward tasks and fellow
students appropriate for the workplace, including giving and accepting
criticism and praise
   B. Identify and develop productive work habits, including attending to
detail, completing tasks, maintaining the work setting and recording data
   C. Identify and develop collaborative/teamwork skills, including
solving problems in groups, building consensus and responding to
supervision.

Three examinations                   300 pts  (48% of grade)
*Lab work of 12 labs of 10 pts each  120 pts  (20% of grade)
Manager week with total pts of 100   100 pts  (16% of grade)
Final Examination                    100 pts  (16% of grade)
       Total                         620 points (100% total)
 
(Percentage may change depending on the number of students in class which
determines the weekly labs.)

These points may not be made up.  A missed lab will cause a 5 point
deduction.

Attitude and Work Habits: Although attendance is important, productive
attitudes and work habits affect morale, efficiency, accuracy and safety
in the laboratory and will be a factor in determining grades.  In
addition, collaboration and teamwork will be expected and evaluated.

Content Outline and Competencies:

I. The Supervisor as Manager
   A. Define the supervisor’s role.
   B. Describe and list the obligations and responsibilities of a
supervisor.
   C. Discuss the functions of management.
   D. Explain the theories of people management.
   E. Discuss the managerial skills needed to succeed.

II. The Supervisor as a Leader Should:
   A. Develop you and your people.
   B. Define the nature of leadership.
   C. Discuss how to choose a leadership style.

III. Building Work Place Diversity Will Require:
   A. Defining diversity.
   B. Developing cross-cultural interaction.
   C. Managing diversity issues.

IV. Communicating Effectively, a Supervisor Should:
   A. Define good communications and their importance.
   B. Identify obstacles to good communications.
   C. Develop good listening skills.
   D. Discuss skills needed to direct people at work.
   E. Develop business writing skills.
  
V. Creating a Positive Work Climate, a Supervisor
   A. Develop employee expectations and needs.
   B. Enhance motivation techniques.
   C. Incorporate theories of motivation.
   D. Apply theory to reality including the limiting factors.
   E. Explain how to build a positive work climate.
   F. Analyze the job.
   G. Analyze the supervisor’s role in creating a positive work
climate.

VI. Developing Job Expectations, a Supervisor Should:
   A. Describe how to analyze a job.
   B. Describe how to write a job description.
   C. Discuss what a good performance standard system can do.
   D. Develop a performance standard system.
   E. Discuss implementing a performance standard system.

VII. Recruiting and Selecting Applicants, a Supervisor Should:
   A. Analyze the labor market.
   B. Determine labor needs.
   C. Investigate the legal aspects of recruiting and selection.
   D. Describe a recruiting process.
   E. Discuss selecting the right person.

VIII. Employee Training and Development, a Supervisor Should:
   A. Evaluate the importance of training.
   B. Discuss who will train.
   C. Determine how employees learn best.
   D. Develop a training program.
   E. Discuss retention methods.
   F. Plan and organize an employee orientation.
   G. Discuss overcoming obstacles of learning.

IX. Evaluating Performance, a Supervisor Should:
   A. Develop coaching skills.
   B. Define the essentials of performance evaluations.
   C. Discuss the evaluation process.
   D. Utilize the appraisal interview.
   E. Describe the follow-up process.
   F. Define the legal aspects of performance evaluations.

X. Disciplining and the Marginal Employee, a Supervisor Should:
   A. Define the essentials of discipline.
   B. Discuss approaches to discipline.
   C. Determine when to administer discipline.
   D. Discuss the termination process.
   E. Define special disciplinary concerns.
   F. Discuss the supervisor’s key role in the disciplinary process.
 
XI. Planning, Organizing, and Controlling, a Supervisor should:
   A. Discuss the nature of planning.
   B. Define and list the types of plans and planning.
   C. Develop a planning for change process.
   D. Define how to plan your own time.
   E. Discuss organizing for success.
   F. Define controlling in the three step process.

XII. Decision Making and Problem Solving, a Supervisor should:
   A. Discuss the decision-making process.
   B. Describe how to make good decisions.
   C. Define problem solving processes.
   D. Develop building decision making skills.

XIII. Delegating, a Supervisor should:
   A. Discuss what delegation means.
   B. Discuss why people resist delegation.
   C. Describe how to delegate successfully.

XIV. Additional Supervisory Topics, a Supervisor should:
   A. Discuss safety and security issues.
   B. Identify alternatives for dealing with aids and the hospitality
worker.
   C. Discuss the guide to Family and Medical Leave Act.
   D. Analyze the effect unions can have in an operation.
   E. Discuss ethics in the work place.
   F. Describe the supervisor as mentor.

Three exams @ 100 pts.  42% (300 pts)
Project                 29% (200 pts)
Possibility of additional class participation points 
Comprehensive Final     29% (200 pts)
      Total            100% (700 pts)

Content Outline and Competencies:

I. Introduction to Contemporary Hospitality Law
   A. Trace the development of the law
   B. Define the law
   C. Identify principles of hospitality law
   D. Identify sources of law
   E. Discuss attributes of law
   F. Explain how to read a case
   G. Identify important legal terms

II. Legal Procedures: Journey of a Case Through the Courts
   A. Identify the parties to a legal matter and the elements of legal
proof
   B. Describe the steps taken to file a lawsuit
   C. Explain pretrial procedure
   D. Outline trial procedures
   E. Explain appeal procedures
   F. Explain alternative dispute resolution
   G. Interpret a case citation
 
III. Civil Rights and Hospitality Businesses
   A. Explain the provisions of the Civil Rights Act of 1964
   B. Identify methods used to enforce the act
   C. Identify exempt establishments
   D. Apply the act to private clubs
   E. Explain the Americans with Disabilities Act
   F. Discuss rights of proprietors

IV. Contract Law and the Hospitality Industry
   A. Identify the elements of a contract
   B. Explain trade usage terms
   C. Explain the legal ramifications of breach of contract
   D. Explain various “special” contract situations including room,
catering and convention contracts
   E. Discuss the tort of intentional interference with contractual
relations

V. Principles of Negligence
   A. Negligence
      1. Define the elements of negligence
      2. Explain the duties owed to invitees, licensees, trespassers and
others
   B. Explain negligence doctrines generally favoring the plaintiff,
including:
      1. Res Ipsa Loquitur
      2. Children and the Reasonable Person Test
      3. Attractive Nuisance Doctrine
      4. Negligence Per Se Doctrine
      5. Obligations Beyond Regulation
      6. Strict or Absolute Liability
      7. Strict Products Liability
      8. Respondeat Superior
      9. Duty to Aid a Person in Distress
      10. Developing Duty to Invitees in Danger
   C. Discuss negligence doctrines generally favoring the defendant
      1. Explain Assumption of Risk
      2. Differentiate Contributory Negligence and Comparative Negligence

VI. Negligence and Hospitality Practices - Part I
   A. Identify duties owed guests in rooms
   B. Identify duties owed guests and others in public areas
   C. Explain duty owed in restaurant and dining rooms
 
VII. Negligence and Hospitality Practices - Part 2
   A. Explain duties owed guests outside an establishment
   B. Explain duties owed guests in swimming areas
   C. Identify special duties, including fire injuries, security, and
medical care

VIII. Relationships with Guests and Other Patrons
   A. Identify persons who qualify as a guest
   B. Explain the importance of intent of parties
   C. Explain the effect of guests’ illegal acts
   D. Identify events that terminate the guest/innkeeper relationship
   E. Differentiate the landlord/tenant relationship from the
guest/innkeeper relationship

IX. Protecting Patrons’ Property
   A. Identify risks to property in the hotel
   B. Explain legislative limitations to the absolute liability rule
   C. Explain methods to limit liability for other property
   D. Explain fire liability situations
   E. Describe extension of liability
   F. Explain elements of hotel’s negligence
   G. Identify areas of liability during check-in and check-out
   H. Explain the elements of bailment

X. Rights of Innkeepers
   A. Explain the right to exclude non-guests
   B. Identify times when a guest can be refused lodging
   C. Explain the right to select or change accommodations for a guest
   D. Trace the procedure for evicting a guest
   E. Discuss how to refuse a diner
   F. Explain the statutory protections for the hotelkeeper
   G. Explain how a hotelkeeper or restaurateur can be defrauded
   H. Explain how liability for false arrest can be avoided

XI. Guests’ Rights
   A. Explain basic rights of guests
   B. Identify methods to avoid liability for illegal searches
   C. Describe proper handling of mail and packages
   D. Identify rights concerning rates and fees

XII. Liability and the Sale of Food and Alcohol
   A. Explain the warranty of merchantability, including:
      1. Judging the Merchantability of Food
      2. Objects in Food
      3. Other Grounds for Breach of Warranty of Merchantability
      4. Pork and Trichinosis
      5. Required Proof That Food Is Unwholesome
      6. Restaurant as Insurer of Wholesomeness
      7. Privity of Contract
      8. Strict Products Liability
   B. Identify areas of false food claims, including:                 
      1. Truth-in-Menu Laws
      2. Food Labeling
      3. Kosher Foods
   C. Describe current smoking restrictions
   D. Identify the effect of alcoholic beverages on the hospitality
industry with respect to:
      1. Sales to underage patrons
      2. Sales to people who are visibly intoxicated
      3. Sales to habitual drunkards
      4. Proof of intoxication
      5. Alcohol vendor’s liability under common law
      6. Alcohol vendor’s liability under Dram Shop Act
      7. Alcohol vendor’s liability to the patron
      8. Alcohol vendor’s liability to third parties
      9. Alcohol vendor’s liability to passengers
      10. Two licensees serving one patron
      11. States without Dram Shop Act 
      12. Liquor liability insurance
      13. New demands from convention sponsors
      14. Strategies to avoid liability
      15. Alcohol sales in hotel guest rooms
      16. Miscellaneous regulations on licensees
   E. Identify areas of general liability for injuries to patrons
   F. Explain Safety Concerns Particular to Food Preparation
 
XIII. The Travel Agent and the Airlines-Rights and Liabilities
   A. Explain the make-up of the travel industry
   B. Identify methods for recovering small damages
   C. Identify the various rights of the traveler
   D. Outline special rights of airlines
   E. Identify liabilities of travel agents and charter tour companies
   F. Identify legal matters related to rental cars
 
XIV. Employment               
   A.  Explain the provisions of the Fair Labor Standards Act, including:
      1. Minimum wage
      2. Overtime pay
      3. Time worked
      4. Equal pay for equal work
      5. Comparable worth
      6. Restrictions on child labor
      7. Violations of the FLSA
   B. Identify various concerns related to illegal job discrimination,
including:
      1. Title VII of the Civil Rights Act of 1964
      2. Filing a complaint
      3. Remedies
      4. Defense of Bona Fide Occupational Qualification
      5. Defense of business necessity
      6. Race
      7. National origin
      8. National origin and language discrimination
      9. Religion
      10. Sex
      11. Gender-differentiated grooming standards
      12. Sexual harassment
      13. Pregnancy
      14. Age  
      15. Retaliatory discharge
      16. Mixed types of discrimination
      17. The Civil Rights Act of 1991
   C. Apply the Americans With Disabilities Act to employment
   D. Explain mandatory verification of employment status
   E. Apply the Family and Medical Leave Act
      
XV. Licensing and Regulation
   A. Explain how the marketplace is regulated through the use of:
      1. Antitrust enforcement
      2. Trademarks and service marks
      3. Copyright
      4. Illegal satellite transmission prohibitions
      5. Music performances restrictions
      6. Franchising
   B. Identify regulation of internal affairs
   C. Explain licensing and zoning requirements

XVI. The Law of Casinos:
   A. Discuss contracts and gambling debts
   B. Identify torts involving casinos
   C. Discuss how sexual harassment occurs at casinos
   D. Discuss types of criminal activities at casinos
   E. Explain how casinos operate on Indian reservations

A minimum of four examinations                  80% of grade
A minimum of 2 assignments and 5 in-class quizzes-
                                                20% of grade
                                               100%

Grading Scale:  A = 90+%
                B = 80%
                C = 70%
                D = 60%
                F = Below 60%

Content Outline and Competencies:

I. Introduction
   A. Hotel industry and the housekeeping department
      1. List different types of hotels
      2. Describe the different departments in a hotel
      3. Analyze how this department interrelates with the housekeeping 
department
   B. Planning and organizing the housekeeping department
      1. Identify housekeeping department’s responsibilities
      2. Organize a housekeeping department
      3. Plan the work of the housekeeping department

II. Management Responsibilities of the Executive Housekeeper
   A. Managing inventories
      1. Determine par levels for recycled inventories
      2. Determine par levels for non-recycled inventories
   B. Controlling expenses
      1. Explain the housekeeping budget process
      2. Plan and use an operating budget
      3. Read and explain an operating budget and income statement
      4. Identify ways to control different expenses
      5. List capital budget items
      6. Evaluate contract vs. in-house cleaning
   C. Safety and security
      1. List and discuss the security and safety concerns of a hotel and
how to address them
      2. Identify and discuss OSHA regulations
   D. Managing an on-premise laundry
      1. Plan an on-premise laundry
      2. Identify the flow of linens through an on-premise laundry
      3. Evaluate different laundry machines and equipment

III. Technical/Reference Guide for Executive Housekeepers
   A. Housekeeping chemical and hazard communication responsibilities
      1. Identify common housekeeping chemicals
      2. Identify and explain housekeeping safety equipment
      3. Describe OSHA’s Hazard Communication Standard
   B. Guestroom cleaning
      1. Prepare to clean
      2. Describe the steps in cleaning a guestroom and how it will be
inspected
      3. Describe deep cleaning, turndown service and different special
requests
   C. Public areas and other types of cleaning
      1. List front-of-the-house and other cleaning areas
      2. Describe special project cleaning
   D. Ceiling, wall, furniture and fixtures
      1. Discuss selection of furniture, fixtures and equipment
considerations
      2. List types of ceiling surfaces, wall coverings, furniture and
fixtures
      3. List care considerations for ceiling surfaces, wall coverings,
furniture and fixtures
   E. Beds, linens and uniforms
      1. Describe the considerations when selecting beds, linens and
uniforms
   F. Carpets and floors
      1. Describe and identify carpet construction, problems and
maintenance
      2. Describe and evaluate different carpet and floor equipment
      3. Describe and evaluate different carpet cleaning methods
      4. List the different types of floors
      5. Describe and evaluate general floor maintenance and different
floor cleaning methods

IV. Maintenance Department
   A. Preventative maintenance program
      1. Discuss the importance of a preventative maintenance program
      2. List the steps to develop a program
      3. List the ongoing organizational factors of a program

3 Exams           300 pts  (50% of grade)
1 Final Exam      200 pts  (34% of grade)
Job Evaluation     50 pts  ( 8% of grade)
Case Studies       50 pts  ( 8% of grade)
   Total          600 points (100% total)

Content Outline and Competencies:

I. Introduction to Hospitality Marketing
   A. Define marketing mix
   B. Identify the marketing environment
   C. Identify the marketing management cycle

II. Hospitality Services Marketing
   A. Identify service quality
   B. Identify customer satisfaction
   C. Identify trends affecting the industry

III. Market Segmentation & Target Marketing
   A. Develop types of segments
   B. Identify segmentation variables
   C. Develop market segmentation decisions
   D. Develop market segmentation strategies

IV. Understanding Consumer Behavior
   A. Identify factors that influence consumer behavior
   B. Develop a customer decision-making model
   C. Develop a consumer problem-solving process

V. The Marketing Plan
   A. Develop a corporate mission
   B. Develop an executive summary
   C. Develop an external analysis
   D. Develop an internal analysis
   E. Develop a market positioning strategy

VI. Sales Strategy
   A. Develop a local strategic marketing strategy
   B. Develop a corporate strategic marketing strategy
   C. Identify strengths, weakness, opportunities and trends (SWOT)
analysis

VII. Promotion and Marketing
   A. Develop the promotion mix
   B. Develop an advertising strategy
   C. Evaluate the results of the marketing plan

VIII. The Hospitality Product
   A. Identify the product life cycle
   B. Identify the concept as a product
   C. Identify the benefits of branding

IX. Distribution & Electronic Commerce
   A. Develop a distribution management strategy
   B. Develop an advertising campaign for electronic commerce

X. Advertising and Media Planning
   A. Develop a print media strategy
   B. Develop a broadcast media strategy
   C. Develop a direct mail strategy
   D. Identify the importance of support media

XI. Merchandising 
   A. Identify and define merchandising
   B. Develop a merchandising plan

XII. Public Relations
   A. Identify the importance of public relations
   B. Develop a public relations plan

XIII. Personal Selling
   A. Identify the personal selling process
   B. Develop a plan to prospect business
   C. Identify personal selling tools
   D. Identify ethical issues in selling
   E. Develop a sales presentation
   F. Identify the importance of closing the sale

XIV. Pricing Strategy and Menu Design
   A. Identify pricing variables
   B. Identify pricing techniques and procedures
   C. Develop a cost pricing strategy
   D. Identify pricing law and ethics

XV. Marketing with Menu Design
   A. Identify menu-planning variables
   B. Identify how to increase sales while developing the printed menu

XVI. Legal Issues
   A. Identify Truth-In-Menu concerns
   B. Identify ethics in advertising

Tests                 45.0% of grade
Final Examination     22.5% of grade
Projects/Assignments  22.5% of grade
Coordination Grade    10.0% of grade
 Total               100.0% 
   
Grade Criteria:
 A = 90 - 100
 B = 80 -  89
 C = 70 -  79
 D = 60 -  69
 F = Below 60

Content Outline and Competencies:

I. Sanitation Guidelines for Market Farmer Products

A. Describe and review sanitation guidelines when using local products.

B. Describe and review proper storage and handling of local products.

C. Describe and explain possible containments associated with local products.

D. Identify possible health hazards associated with the use of local products. 

E. Describe the basic elements of equipment cleaning and sanitation during food processing and handling.

II. Commercial Tools and Equipment

A. Describe the main categories of food production equipment.

B. Describe the commercial cooking and processing equipment.

C. List various types of small wares used in a commercial kitchen.

D. Identify various types of measuring devices used in a commercial kitchen.

E. List various types of knives and hand tools used in a commercial kitchen.

F. Describe the basic elements of equipment cleaning and sanitation during food processing and handling.

III.  Wholesale and Retail Market Processes

A. Identify different ways of obtaining local market farm product.

B. Develop a purchasing system from market farmers.

C. Develop a delivery system from market farmers.

D. Identify various accounting requirements when buying from a local farmer.

E. Evaluate different ordering systems available when purchasing from a local farmer.

IV. Basic Cooking Principles

A. Discuss the most commonly used cooking terms.

B. Discuss the effect heat has on food, as well as the methods of heat transfer.

C. Describe the most common methods of cooking including moist heat and dry heat.

D. Define the use of seasonings and flavorings.

E. Describe the use of local herbs and their use in a commercial kitchen.

V. Basic Stock Production

A. Identify local ingredients and their use in basic stock production.

B. Discuss basic stock production procedures.

C. Discuss various stock recipes and how they may be altered when using local product.

D. Prepare reductions and glazes using local products.

VI. Classical Sauce Productions

A. Identify the main ingredients used in preparation of the five classical sauces.

B. Discuss various types of roux.

C. Explain alternate thickening agents.

D. Describe finishing techniques.

E. Discuss proper methods of sauce production.

VII. Basic Soup Production

A. Describe a clear soup, thick soup and a specialty soup.

B. Identify how market farm products can be incorporated in various types of soups.

VIII.  Salads and Sandwich Production

A. Identify various types of salads.

B. Demonstrate how local product may be utilized in different salad production.

C. Identify various types of salad dressing using local herbs.

D. Identify various types of sandwiches.

E. Demonstrate how local product may be utilized in different sandwiches.

IX. Fruits and Vegetables

A. Identify various types of fruit and vegetable forms available from local farmers.

B. Demonstrate how local fruits and vegetables can be used in stock, sauce, soup, salad and sandwich production.

X. Current Trends using Market Farm Products

A. Identify what current menu trends with regard to local and organic products.

B. Demonstrate how menu trends could require the use of local and organic products.

C. Describe how to properly write a menu using local and organic products.

Content Outline and Competencies:

I. Regulations and Safety

A. Correctly utilize food safety terminology used by vendors and compliance agencies regarding value-added production practices.

B. Discuss the relevant rules, regulations, and guidelines governing value-added products.

C. List licensing and certification requirements for particular products for the home kitchen and for retail food sales.

II. Overview of General Steps to Food Processing Safety

A. List factors affecting the growth and survival of microbes.

B. Explain how food preservation methods stop microbial growth.

C. Detail safe food handling practices to follow when preserving food, including:

1. Production using ingredients from safe sources

2. Personal Hygiene

3.Time and Temperature Control

4.Receiving and Storing Food

5. Preparing and Presenting Food

6. Cleaning and Sanitizing

D. Correctly utilize food safety terminology used by vendors and compliance agencies regarding value added production practices.

E. Discuss the relevant rules, regulations, and governing guidelines.

F. List licensing and certification requirements for retail food sales from the home kitchen. 

III. Acidified foods (AF) or low-acid canned foods (LACF)

A. List products requiring processing as LACF.

B. Explain the importance of preventing the growth of Clostridium Botulinum in canned foods.

C. Complete the training for Better Process Control School (BPCS).

D. Demonstrate canning methods for high acid and acidified foods.

1. Water bath

2. Pressure canning

E. Demonstrate the process of preparing high acid and acidified foods products for market, including

1. Labeling

2. Packaging

3. Storage

IV. Fermented and Pickled Foods

A. Outline the history of pickled and fermented food.

B. Describe the differences between pickled and fermented foods.

C. Describe the preparation of foods for pickling, including the importance of

1. Acid

2.Temperature

3. Salt

4. Spices

D. Demonstrate the process of pickling selected products.

E. Discuss the process of monitoring, canning, labeling and storing fermented products.

V. Jams, Jellies, Preserves, Conserves

A. Describe how these products differ in gel consistency, ingredients, and how the fruit is prepared.

B. Identify ingredients and their roles in making these products.

C. List the types of equipment needed.

D. Demonstrate preparation techniques.

E. Explain the importance of proper heat processing.

F. Demonstrate jarring techniques for market including

1. Labeling

2. Packaging

3. Storage

VI. Baked Goods

A. Define what is classified as a baked good.

B. Discuss planning and preparation for baking products.

C. Explain requirements and regulations regarding food safety for baked goods.

D. Demonstrate the process of preparing select baked products for market, including

1. Labeling

2. Packaging

3. Storage

VII. Cheese

A. Outline the history of cheese making.

B. Define various types of cheese.

C. Discuss the importance of milk composition and microbiology.

D. Describe various bacterial cultures.

E. List the materials used for cheese making.

F. Demonstrate general Cheese Processing Steps:

1. Standardize Milk

2. Pasteurize/Heat Treat Milk

3. Cool Milk

4. Inoculate with Starter & Non-Starter Bacteria and Ripen

5. Add Rennet and Form Curd

6. Cut Curd and Heat

7. Drain Whey

8. Curd

9. Dry Salt or Brine

10. Form Cheese into Blocks

G. Demonstrate good sanitation practices.

H. Explain how to store, age, and package cheese.

I. Demonstrate the process of preparing select cheese products for market, including

1. Labeling

2. Packaging

3. Storage

VIII. Jerky

A. Define jerky.

B. Outline the history of jerky.

C. Describe the planning and preparation of jerky.

D. Discuss food safety issues when preparing jerky.

E. Outline the regulations governing jerky production, including the requirement for USDA certification for the kitchen.

F. Discuss preservation processes, including chemicals, salt, and/or smoking.

G. Explain the drying process.

H. Demonstrate the process of preparing select jerky products for market, including

1. Labeling

2. Packaging

IX. Soap

A. Describe how traditional soaps and synthetic detergents different.

B. Describe the ingredients for making soaps.

C. Explain what ingredients cause the soaps’ cleaning action.

D. Discuss differences in soap depending on how it’s intended to be used.

E. Explain label requirements for soaps.

F. Demonstrate and discuss preparation of selected true soaps such as hot process soap, cold process soap, detergent-free melt and pour soap and liquid soap made via saponification.

G. Demonstrate how to package and label the soap product for the market.

X. Infusions, Decoctions, Tinctures & Tonics

A. Outline regulatory role of the FDA and the DSHEA (The Dietary Supplement Health and Education Act of 1994) and its requirement for Good Manufacturing Practices (GMPs).

B. Summarize state regulations regarding production and sale of herbal products.

C. Describe the definitions of infusions, decoctions, tinctures and tonics.

D. Using select fresh herbs, demonstrate the processes of

1. Extraction

2. Infusion

3. Decoction

4. Tincture

5. Maceration

E. Demonstrate bottling and labeling these products for market.

Content Outline and Competencies:

I. Introduction
   A. Hospitality sales and marketing
      1. Discuss hospitality trends.
      2. Distinguish marketing from sales.
      3. Discuss management’s role in marketing and sales .
      4. Discuss the importance of sales.
   B. Parts of a marketing plan
      1. Identify the parts of a marketing plan.
      2. Research and write a marketing plan for a specific hotel.
   C. The sales office
      1. Identify all parts of a sales and marketing department .
      2. Design an organizational chart for different types of hotels.
      3. Discuss the relationships sales office must have with different
departments.

II. Sales Techniques
   A. Personal sales
      1. Identify prospecting techniques.
      2. Prepare and demonstrate a presentation sales call.
      3. Identify ways to increase sales productivity.
      4. Demonstrate a typical sales call from preparing to signing the
contract.
   B. Telephone sales
      1. Demonstrate the basics of telephone communication.
      2. Write a telemarketing script.
      3. Discuss the pros and cons of telephone sales.
   C. Internal marketing and sales
      1. Discuss and demonstrate the difference and the importance of
internal sales and internal marketing.
      2. Identify effective internal merchandising.
      3. Develop special services and in-house promotions.
   D. Restaurant and lounge sales
      1. Describe techniques of developing repeat business.
      2. Write different positioning statement for different types of
restaurants and lounges.
      3. Develop different promotions and merchandising campaigns.
      4. Discuss other food and beverage options for a hotel.
   E. Banquet and meeting rooms
      1. Describe a catering department within a hotel.
      2. Distinguish between outside catering and inside catering in a
hotel.
      3. Discuss the differences between sleeping room sales and meeting
room sales.
      4. List the importance of audio visual in today’s meeting room
market.

III. Advertising, Public Relations and Publicity
   A. Effective advertising
      1. Discuss the reasons to advertise.
      2. List the types of advertising.
      3. Develop an advertising plan.
      4. Analyze what advertising tools (outdoor, displays and collateral
materials) would be most effective for different hotels and campaigns.
      5. Measure the effectiveness of different types of print
advertising.
      6. Research and develop a direct mail campaign.
      7. Measure the effectiveness of the direct mail campaign.
      8. Discuss the pros and cons of different types of broadcast
advertising.
   B. Public relations and publicity
      1. Develop a public relations campaign.
      2. Handle different types of publicity.
      3. Write a press release.

IV. Marketing
   A. Marketing to different market segments.
      1. Describe the different types of business traveler.
      2. Identify the needs of and how to reach the business travelers.
      3. Describe the different types of leisure traveler.
      4. Identify the needs of and how to reach the leisure travelers.
      5. Discuss the special needs and wants of travel agents and meeting
planners and how to meet them.
      6. Identify ways to reach travel agents and meeting planners.
      7. Describe different types of meeting planners and their needs.
      8. List other special market segments and some ways to reach
them.

Final Exam                        200 pts ( 29% of grade)
Three tests at 100 points each    300 pts ( 43% of grade)
Case Studies                      100 pts ( 14% of grade)
Project                           100 pts ( 14% of grade)
       Total                      700 pts (100% total)

Content Outline and Competencies:

I. Define Human Resource Management in a Dynamic and Changing
Environment
   A. Explore the historic evolution of human resource management
   B. Describe how human resources management supports quality improvement
programs
   C. Describe the planning and organization development of human
resources

II. Describe and Evaluate the Employment Process
   A. Describe the labor market
   B. Evaluate different recruitment possibilities and their legal
implications
   C. Describe and evaluate the different selection, hiring and placement
processes
   D. Lists the different types and categories of employment law
   E. Interprets the impact of employment legislation on the employment
process

III. Evaluate Human Resources Training, Development and Evaluation
Processes
   A. Defend ‘Why train?’ argument
   B. Evaluate different orientation and training structures and programs
   C. Describe different ways to maximizing you training investment
   D. Evaluate developmental programs
   E. Describe the role of performance evaluating in human resources
management
   F. Evaluate different employee retention programs

IV. Compare and Contrast Different Discipline, Counseling and Exiting
Policies
   A. Describe the differences in ‘management rights’ and the
‘rights of the employees’
   B. Explain the problems of workplace violence and sexual harassment and
describe possible solutions
   C. Evaluate different approaches to disciple and corrective actions
   D. Explain the legal ramifications of different approaches

V. Compare, Contrast and Evaluate Different Management Philosophies
   A. Explore at least six different management philosophies
   B. Evaluate different management philosophies and theories in different
employment environments 
 
VI. Explore Different Compensation Options and Planning in the Hospitality
Industry 
   A. Describe different considerations in developing a compensation plan
   B. List and describe different legal issues in compensation
administration  
   C. Explain compensation administration in the hospitality industry
   D. Explain the role of benefits and flexible benefit programs in the
Hospitality Industry
   E. Describe trends and innovative approaches in benefits programs
   F. Explain the special concern of benefit plan design

VII. Explain How Positive Employee Relations Meets the Needs of a New
Workforce
   A. Describe the basic concept of multicultural management
   B. Evaluate the impact of cultural diversity in the workforce
   C. Explain and evaluate ‘Conflict Management and Resolution’ in
different work environments
   D. Explain the importance of stress and coping skills in employee
management
   E. Describe and evaluate an employee assistance program; how to set one
up, its benefits and cost-effectiveness
   F. Explain the importance of managerial problem-solving/decision making
techniques
   G. Explain and evaluate unions and collective bargaining in the
workplace

VIII. Identify the Challenges and Changing Needs of Human Resource
Management in the Future 
   A. Identify trends and challenges in the future for human resource
management
   B. Explain the importance of strategy formulation and planning for
implementation
   C. Explain the purpose of an ongoing needs analysis
   D. Evaluate ‘Human Resources Information Systems’ versus
‘Information Systems’ and the legal ramifications
   E. Describe the increasing importance of human resource
management

Examinations         50-60% of grade
Projects/Assignments 30-50% of grade
 Total                 100%

Grade Criteria:
 A = 90 – 100% 
 B = 80 –  89% 
 C = 70 –  79%  
 D = 60 –  69%   
 F = below 60%

Content Outline and Competencies:

I. New England
   A. Identify typical New England ingredients and dishes.
   B. Prepare selected dishes from the New England culinary tradition to
include appetizers, entrees, sauces, vegetables and starches.

II. Mid-Atlantic States
   A. Identify typical Mid-Atlantic ingredients and dishes.
   B. Prepare selected dishes from the Mid-Atlantic culinary tradition to
include appetizers, entrees, sauces, vegetables and starches.

III. The Deep South
   A. Identify typical Southern ingredients and dishes.
   B. Prepare selected dishes from the Southern culinary tradition to
include appetizers, entrees, sauces, vegetables and starches.

IV. Florida and the Caribbean
   A. Identify typical Floridian and Caribbean ingredients and dishes.
   B. Prepare selected dishes from the Floridian and Caribbean culinary
tradition to include appetizers, entrees, sauces, vegetables and
starches.

V. Cajun and Creole Cuisines
   A. Identify typical Cajun and Creole ingredients and dishes.
   B. Prepare selected dishes from the Cajun and Creole culinary
traditions to include appetizers, entrees, sauces, vegetables and
starches.

VI. Central Plains and Rocky Mountain States
   A. Identify typical Central Plains and Rocky Mountain ingredients and
dishes.
   B. Prepare selected dishes from the Central Plains and Rocky Mountain
culinary traditions to include appetizers, entrees, sauces, vegetables and
starches.

VII. Tex-Mex and the American Southwest
   A. Identify typical Tex-Mex and Southwestern ingredients and dishes.
   B. Prepare selected dishes from the Tex-Mex and Southwestern culinary
traditions to include appetizers, entrees, sauces, vegetables and
starches.

VIII. California and Hawaii
   A. Identify typical Californian and Hawaiian ingredients and dishes.
   B. Prepare selected dishes from the Californian and Hawaiian culinary
traditions to include appetizers, entrees, sauces, vegetables and
starches.

IX. Pacific Northwest
   A. Identify typical Northwestern ingredients and dishes.
   B. Prepare selected dishes from the Northwestern culinary tradition to
include appetizers, entrees, sauces, vegetables and starches.

Practical examination  0% to 20% of grade  A = 94 – 100%
Four examinations     40% to 50% of grade  B = 84 –  93%
Class work            30% to 40% of grade  C = 75 –  83%
Homework and projects 10% to 20% of grade  D = 70 –  74%
    Total:                100%             F = below 70%

Although attendance is essential, productive attitudes and work habits
affect morale, efficiency, accuracy and safety in the kitchen and will be
a factor in determining grades.  In addition, collaboration and teamwork
will be expected and evaluated.

Content Outline and Competencies:

I. Equipment Selection
   A. Define the supporting factors regarding equipment, including:
      1. Electricity
      2. Plumbing
      3. Steam
      4. Gas
   B. Explain the principles for equipment selection in general
   C. Define the selection principles for specific equipment, including:
      1. Mechanical equipment
      2. Cooking equipment
      3. Serving equipment
      4. Refrigeration
      5. Auxiliary equipment
   D. Define the principles specification writing
   E. Develop general conditions to bid

II. Layout Planning
   A. Discuss the various types of food facilities
   B. Explain and analyze layout characteristics, including:
      1. Work center development
      2. Work selection development
      3. Product flow
      4. Work flow
   C. Describe the operational aspects that affect plans
   D. Define space allocation for:
      1. Kitchen
      2. Dining room
      3. Bar
      4. Auxiliary functions

III. Discuss Food Facility Planning by Area, including:
   A. Receiving
   B. Storage
      1. Dry storage
      2. Refrigeration storage
      3. Frozen storage
   C. Food processing
      1. Pre-prep area
      2. Hot prep area
      3. Cold prep area
   D. Serving
      1. Cook's line
      2. Wait staff pick up
   E. Sanitation
      1. Ware washing
      2. Pot and pan area
      3. Janitorial services
   F. Dining room
      1. Tables and chairs
      2. Wait stations
      3. Lobby
   G. Bar-lounge
      1. Back bar layout
      2. Bar storage
   H. Auxiliary areas
      1. Offices
      2. Employee lounge
      3. Restrooms

Content Outline and Competencies:

I. Bakeshop Production:  Basic Principles
   A. Define safety and sanitation principles
   B. Explain the use of baker's scale
   C. Discuss formulas, rolling pin and dough cutter usage
   D. Explain and demonstrate mixing and gluten development
   E. Discuss the use of ingredients

II. Yeast Products (Dinner Roll and French and Rye Bread Production)
   A. Describe scaling procedures
   B. Describe mixing procedures
   C. Describe proofing procedures
   D. Outline the twelve steps in the baking process

III. Basic Sweet Dough Preparation (Yeast Doughnuts and Sweet Rolls)
   A. Describe and perform mixing procedures
   B. Describe and perform scaling procedures
   C. Describe and perform cutting procedures
   D. Describe and perform rolling procedures
   E. Describe and perform proofing procedures
   F. Describe and perform baking procedures
   G. Describe and perform icing procedures

IV. Danish Pastry Preparation
   A. Discuss the variation between Danish dough and basic sweet dough
preparation
   B. Explain rolling procedures
   C. Describe cutting and shaping procedures
   D. Describe proofing procedures
   E. Describe baking procedures
  
V. Quick Breads Production
   A. Discuss the objectives of quick bread preparation from scratch
   B. Describe biscuits, muffins, breads and varieties production
techniques
   C. Prepare and bake a variety of quick breads  

VI. Cakes and Icings
   A. Discuss mixing techniques, including:
      1. Creaming method
      2. Sponge method
      3. Two-Stage method  
   B. Describe icings and toppings
   C. Produce, assemble and decorate a cake

VII. Creams, Custards, Puddings and Sauces
   A. Discuss sweet puddings, creams, custards and chilled desserts 
   B. Prepare mousses and Bavarians
   C. Discuss plating techniques

VIII. Cookies
   A. Describe cookie characteristics
   B. Discuss mixing methods
   C. Explain types and make up methods
   D. Discuss panning, baking and cooling methods
   E. Prepare a variety of cookies

IX. Scratch Pie Dough Preparation
   A. Define ingredients
   B. Explain single crust production
   C. Explain double crust production
   D. Discuss graham cracker and short dough crusts
   E. Describe assembly and baking methods
   F. Prepare appropriate pie doughs

X. Pie Fillings
   A. Discuss starches for fillings
   B. Discuss fruit fillings
   C. Discuss custard or soft fillings
   D. Prepare appropriate fillings and complete both soft and fruit pies

XI. Assorted Aerated Desserts and Pastries
   A. Describe puff paste dough
   B. Describe pate a choux (eclair paste)
   C. Describe meringue
   D. Cook and assemble fresh fruit desserts

A minimum of four exams                31% of grade
Participation in 16 class sessions     37%
Notebook                               15%
A minimum of 9 quizzes                 17%
                                      100%


A = 94 - 100%
B = 84 - 93%
C = 75 - 83%
D = 70 - 74%
F = Below 70%

Content Outline and Competencies:

I. Orientation to Preparing Pate; Salami and Sausage; Hams; Cured Beef
Products; Galantine; and Salads
   A. Describe the elements of a well-constructed cold food display or
plate presentation.
   B. Construct original menu items that are balanced, harmonious and
nutritious.

II. Preparation
   A. Demonstrate basic butchery skills.
   B. Demonstrate meat fabrication in preparation for curing and brining.
   C. Make classic vegetable cuts.
   D. Prepare suitable dough for pate en croute and describe the reasons
for the baking phase.
   E. Prepare salad dressings and crackers.
   F. Measure by both volume and weight the recipe ingredients.
   G. Plan for final presentation.

III. Production
   A. Demonstrate correct cooking techniques, including sautéing,
simmering, smoking and baking.
   B. Use safe food-handling techniques.
   C. Demonstrate proper serving methods.
   D. Produce sauces and condiments appropriate for the prepared items.

IV. Presentation
   A. Apply various plate presentation designs complementing the tastes,
textures, colors of the prepared food items.
   B. Distinguish between ineffective and successful plate presentation
for both plates and platter presentations.

V. Attitudes and Work Habits
   A. Identify and develop positive attitudes towards tasks and fellow
students appropriate for the workplace, including giving and accepting
criticism and praise.
   B. Identify and develop productive work habits, including attending to
detail, completing tasks, maintaining the work setting and recording
data.
   C. Identify and develop collaborative/teamwork skills, including
solving problems in groups, building consensus and responding to
supervision.

Four Examinations:     30 to 50% of grade
Practical Examination: 15 to 25% of grade
Class Work:            25 to 40% of grade
Projects and homework: 10 to 25% of grade
  Total:                 100%

Although attendance is essential, productive attitudes and work habits
affect morale, efficiency, accuracy and safety in the kitchen and will be
a factor in determining grades.  In addition, collaboration and teamwork
will be expected and evaluated.

Content Outline and Competencies:

I. The Job Search Process
   A. Prepare a resume:
      1. Develop a format
      2. Organize content
   B. Implement established interview techniques
   C. Implement the job search, including:
      1. Identifying goals
      2. Matching available positions with goals
      3. Sourcing of jobs that you feel competent in undertaking
      4. Describing industry trends
      5. Illustrating economic trends and forecasts

II. The Interrelationship of Academic Areas of Study
   A. Summarize food production skills
      1. Implement basic food preparation skills
      2. Develop intermediate food preparation skills
      3. Develop advanced food preparation skills
   B. Describe purchasing techniques, including:
      1. One stop shopping
      2. Bid buying, formal and informal
   C. Incorporate accounting principles into operational reports
   D. Describe supervisory management skills
   E. Illustrate menu planning skills
   F. Describe food management techniques

III. External Factors Affecting the Hotel-Restaurant Industry
   A. Complying with governmental regulatory law
      1. Describe federal statutes and their implementation
      2. Describe state statutes and their implementation
      3. Describe local statutes and their implementation
   B. Define consumer activist groups and describe their impact
   C. Describe demographic trends and their implications for the
hospitality industry
   D. Discuss operational trends

Classroom Participation & Assigned Papers  50% of grade
Final Exam                                 50% of grade
       Total                              100%

*NOTE:  A student must pass the final exam to pass the course.

Content Outline and Competencies:

I. Equipment Use
   A. Identify the mandolin, ricer, mortar and pestle and pasta machine.
   B. Identify utensils, pots and pans and describe safe practices for
using slicers, grinders, combi-ovens, food processors, stand mixers, alto
shams, and smokers.

II. The Recipe
   A.  Describe the importance of a standardized recipe in the
professional kitchen.
   B.  Describe the procedures for writing a standardized recipe.
   C.  Describe the difference between “AP” and “EP”.
   D.  Identify all units of U.S. fluid and weight measure and convert
recipes using these units of measure.


III.  Flavoring Foods
   A. Identify and describe marinades and rubs used in a professional
kitchen..


IV. Cooking Methods
   A. Describe combined methods of cooking including braising and
stewing.
   B.  Describe dry heat methods of cooking including broiling, pan
broiling grilling and smoking.

V.  Stocks
   A.  Describe and define stock and its importance in the professional
kitchen.
   B.  Define “Mise en Place.”
   C.  Identify and describe fish stock and vegetable stock.
   D.  Identify and describe court bullion and fumet
   E.  Identify and describe the dimensions for oblique cut, tourne,
paysanne and fluting.

VI. Secondary Sauces
   A. Identify and describe the secondary sauces and their importance in
the professional kitchen.

VII. Soups
   A.  Describe clear soups including consommé.
   B.  List the ingredients needed to produce a clearmeat.
   C.  Describe thick soups including bisques and chowders.
   D.  Describe Specialty and National soups.
   E.  Identify appropriate garnishes for each type of soup.

VIII. Breakfast Cookery
   A. Identify and describe the various food items and beverages suitable
for breakfast service.           
   B.  Select food items appropriate for a limited service breakfast
buffet..
   C. List and describe various specialty coffee drinks..
   
IX. Salads and Sandwiches 
   A.  Identify various types of salads and their appropriate dressings.
   B.  Describe the variety of breads, spreads and fillings used to
prepare hot sandwiches in a professional kitchen.
   C.  Identify the four parts of a salad.

X. Meat Fabrication
   A.  Identify and describe the USDA grades of pork, veal, lamb and
duck.
   B.  Identify the primal cuts of pork, veal and lamb.
   C.  Describe the use of duck in the professional kitchen.
   D.  Identify the five parts of a lamb, beef and veal leg.

XI. Seafood Fabrication
   A.  List the types of crabs used in a professional kitchen.
   B.  Identify the parts of a lobster.
   C.  Identify the types of mollusks used in a professional kitchen.
   D.  Describe the different size designations of shrimp.

XII.  Simmering
   A.  Define simmering.
   B.  Identify food items appropriate for simmering.

XIII. Poaching
   A.  Define poaching.
   B.  Identify food items appropriate for poaching.
   C.  Describe shallow poaching.
   D.  Define submersion poaching.
   E.  Define cuisson. 
   F.  List and describe the liquids used for poaching in a professional
kitchen.

XIV.  Steaming
   A.  Define steaming.
   B.  Identify food items appropriate for poaching.
   C.  Describe the benefits steaming.
   D.  Define “en pappilote.”
   E. Describe the process of steaming food items.

XV.   Boiling
   A.  Define Boiling.
   B.  Identify food items appropriate for boiling.
   C.  Describe the process of boiling food items.
   D.  Describe various types of pasta and its appropriate sauce.

XVI.   Braising
   A.  Define braising.
   B. Identify food items appropriate for braising.
   C.  Describe the benefits of braising food items.
   D.  Define the pilaf method of cooking starches.
   E.  Describe the benefits of oven braising.

XVII.  Stewing
   A.  Define stewing.
   B.  Identify food products that are appropriate for stewing and
braising.
   C.  Describe the differences and similarities between stewing and
braising.

XVIII.  Broiling and Pan Broiling
   A.  Define broiling and pan broiling.
   B.  Identify food products that are appropriate for broiling and pan
broiling.
   C.  Describe the differences and similarities between broiling and pan
broiling.

XIV.  Grilling and Smoking
   A.  Define grilling.
   B.  Define smoking.
   C.  Identify food products appropriate for grilling.
   D.  Identify food products appropriate for smoking.
   E.  Describe the differences between cold and hot smoking.
   F.  Describe the proper temperatures used when grilling specific food
items.
   G.  Describe the temperatures used when hot smoking.
   H.  Describe the temperatures used cold smoking.

Although attendance is essential, productive attitudes and work habits
affect morale, efficiency, accuracy and safety in the kitchen and will be a
factor in determining grades.  In addition, collaboration and teamwork
will be expected and evaluated.

Content Outline and Competencies:

I. The Chef as a Professional
   A. Describe the chef’s profession.
   B. Describe the food service professional.
   C. Describe the professional chef.
   D. Discuss food and kitchen safety.
   E. Define nutrition and healthy cooking.
   F. Illustrate equipment identification.
   G. Discuss the raw ingredients.

II. Food Service Production
   A. Discuss cooking in the professional kitchen.
   B. Describe mis en place and its enhancement of productivity.
   C. Develop soups including clear, cream and cold.
   D. Prepare sauces from the basic mother sauces to secondary sauces, as
well as reductions.

III. Cooking in the Professional Kitchen
   A. Describe recipes on dry heat cooking methods.
   B. Describe recipes on moist heat and combination cooking methods.

IV. Table Service
   A. Explain table service and its impact on an operation.
   B. Describe types of table service.
   C. Discuss functions of personnel in dining room.
   D. Explain working relationship between dining room and kitchen
staff.

A minimum of 5 examinations           62.5% of grade
Class work of 9 sessions @ 30 pts     28.1% of grade
Pop quizzes, homework assignments
  and practical test (90 pts. total)   9.4% of grade
       Total                         100%

Content Outline and Competencies:

I. Discuss Legal Concerns in Providing Safe and Secure Accommodations
for Guests

II. Identify Preliminary Considerations in Setting up a Security Program
   A. Discuss the importance of a law enforcement liaison
   B. Discuss the importance of security training for all departments 

III. State the Various Methods of Security Staffing
  
IV. Identify, Explain and Evaluate the Functions of a Wide Variety of
Security Equipment
   A. Explain the importance of physical security systems, surveillance
systems, communication systems, alarm systems, and guestroom security
equipment such as locks
   B. Evaluate which systems and equipment would work best for different
types of hotels

V. Identify and Explain the Purposes of Security Procedures That Deal With
Guest Protection and Internal Control
   A. Discuss security procedures on a department-by-department basis
   B. Discuss the special procedures placed on handling special guests and
events

VI. Explain the Value of and Procedures for Accurate Report Writing and
Recordkeeping
   A. List what reports must be taken and when they are taken
   B. Explain the value of accurate and timely reporting
   C. List the advantages of documentation for the hotel and for yourself

VII. Discuss the Elements of and Need for Protecting the Accounting
Function
   A. Discuss the importance of accounting control and cashiering
procedures 
   B. Discuss the importance of credit policies
   C. Discuss the importance of computer security
   D. Examine the importance of an internal audit program

VIII. Develop an Emergency Management Program
   A. Develop a program deals with bombs and bomb threats, fires,
hurricanes, tornadoes, floods, earthquakes, blackouts, robberies, medical
emergencies and terrorism
   B. Develop a plan to work effectively with the media in the event of an
emergency situation

IX. Discuss the Elements of a Risk Management Program
   A. Discuss appropriate insurance coverage for lodging operations and
claims management
   B. Discuss the importance of an ongoing safety committee

X. Identify Many Occupational Safety and Health Act Regulations That
Contain Information Important to Lodging Property Managers and
Personnel

Examinations          60% of grade
Projects/Assignments  40% of grade
 Total               100%

Grade Criteria:
 A = 90 – 100% 
 B = 80 –  89% 
 C = 70 –  79%  
 D = 60 –  69%   
 F = below 60%

Content Outline and Competencies:

I. Classroom Discussion

A. Describe advanced cold kitchen production techniques.

B. Define HACCP and its principles.

C. Describe the elements of a well-constructed cold food display or plate presentation.

D. Construct original menu items that are balanced, harmonious and nutritious.

II. Food Preparation

A. Demonstrate advanced cold kitchen skills.

B. Demonstrate meat fabrication in preparation for curing and brining.

C. Make a variety of fresh, cured, fermented, smoked and dried sausages.

D. Prepare pickling and marinade mixtures for a variety of meats, fruits and vegetables.

E. Prepare cold entrees, soups and appetizers.

F. Prepare a variety of foods utilizing modern cuisine techniques, ingredients and equipment.

III. Food Production

A. Demonstrate correct food preparation techniques, including brining, curing, smoking and preserving.

B. Use safe food-handling techniques according to HACCP principles.

C. Demonstrate proper serving methods.

D. Produce sauces and condiments appropriate for the prepared items.

E. Produce a variety of forcemeat preparations including pates, terrines and galantines.

IV. Food Presentation

A. Apply various plate presentation designs complementing the tastes, textures and colors of the prepared food items.

B. Distinguish between ineffective and successful plate presentation for both plate and platter presentations.

V. Attitudes and Work Habits

A. Identify and develop positive attitudes toward tasks and fellow students appropriate for the workplace, including giving and accepting criticism and praise.

B. Identify and develop productive work habits, including attending to detail, completing tasks, maintaining the work setting and recording data.

C. Identify and develop collaborative/teamwork skills, including solving problems in groups, building consensus and responding to supervision.

Content Outline and Competencies:

I. Review of Fundamentals of Baking
   A. List the typical ingredients of baked products
   B. List and describe the various equipment used for producing baked
goods
   C. List the categories of finished baked products and describe their
take in the menu

II. Demonstrate the Essential Skills of Advanced Baking (as they apply to
objectives III-VI)
   A. Select and measure the appropriate ingredients for the baking
formula
   B. Demonstrate the correct procedures for mixing ingredients
   C. Prepare bread doughs and set sponges
   D. Prepare batters, including high-ratio and foaming method
   E. Form or shape the product
   F. Properly bake the bread dough or dessert foundation
   G. Cook fillings and toppings, when necessary, and prepare for
application
   H. Assemble and decorate the finished breads or dessert products

III. Describe and Demonstrate the Process for Preparing Specialty Yeast
Products, including:
   A. Special breads and muffins
   B. Bread show pieces

IV. Describe and Demonstrate the Process for Preparing Specialty Sweet and
Rich Dough Products, including:
   A. Kugelhopf dough
   B. Baba/Savarin dough
   C. Brioche dough
   D. Croissants, including:
      1. Plain
      2. Filled

V. Describe and Demonstrate the Process for Preparing Specialty Cakes and
Tortes, including:
   A. Petit fours glaces, including:
      1. Base
      2. Filling
      3. Icing
      4. Decorating
   B. Swiss rolls, including:
      1. Sponge roll
      2. Fillings
      3. Icing or coating
      4. Decorating
   C. European-style torte, including:
      1. Bottom layers
      2. Middle layers
      3. Flavoring syrups
      4. Fillings
      5. Icing and coatings

VI. Describe and Demonstrate the Process for Preparing Specialty Pastries,
including: 
   A. Tarts and tartlets, including:
      1. Crust
      2. Pastry cream filling
      3. Fruit selection and design
      4. Topping
   B. Puff paste products, including:
      1. Bottom crust
      2. Filling
      3. Top crust
   C. Pate a Choux products, including:
      1. Shell making
      2. Filling
      3. Garnish
   D. Strudel and Phyllo dough, including:
      1. Apple strudel 
      2. Baklava
 
VII. Describe and Demonstrate the Process for Preparing a Variety of
Specialty Cookies (Petit Fours Sec.), including:
   A. Speculaas
   B. Pfeffernusse
   C. Almond tea cookies
   D. Langues De-Chat
   E. Florentines

VIII. Describe and Demonstrate the Process for Preparing a Variety of
Chilled Desserts, including:
   A. Charlottes:
      1.  Prepare  molds
      2.  Construct base
      3.  Prepare filling
      4.  Properly chill and unmold
      5.  Garnish
   B. Cheese cakes:
      1. Prepare crust
      2. Prepare one of the following fillings:
         a. New York style
         b. French style
         c. Flavorings
      3. Properly bake and cool the product
   C. Frozen products, including:
      1. Churn-frozen desserts
      2. Still-frozen desserts
IX. Attitudes and Work Habits
   A. Identify and develop positive attitudes toward tasks and fellow
students appropriate for the workplace including giving and accepting
criticism and praise
   B. Identify and develop productive work habits, including attending to
detail, completing tasks and maintaining the work setting.
   C. Identify and develop collaborative/team work skills, including
solving problems in groups, building consensus and responding to
supervision.

Four Exams       (300 points)   42% of grade
Classroom Grades (420 points)   58% of grade
      Total                    100%

Content Outline and Competencies:

I. Use Vocabulary Relating to Hospitality

II. National and Regional Cuisines

A. Explain identifying features of national cuisines.

B. Explain identifying features of regional cuisines.

C. Identify specific goods utilized in export market and available for use in U.S.

III. Hotel/Lodging Development

A. Compare and contrast hospitality in U.S. and foreign markets.

B. Identify retail marketing methods.

C. Describe trends affecting product selection.

IV. Categories in the Beverage Market

A. Compare and contrast various styles in beer marketplace.

B. Compare and contrast various styles in wine marketplace.

C. Compare and contrast various styles in spirits marketplace.

V. Field-Study Travel Journal

A. List daily itinerary.

B. Compile notes from presentations and seminars.

C. Compile brochures and literature.

D. Relate personal opinion about presentations, markets and other site visits.

E. Define and describe current styles and trends in hospitality.

Content Outline and Competencies:

I. Sugar

   A. Describe and prepare syrup that, when cooled, will stretch, bend and stay malleable while warm.

   B. Color the syrups to the correct shades.

   C. Form sugar into various shapes, by stretching or blowing.

   D. Paint and spray the finished centerpieces.

   E. Preserve the finished pieces.

II. Chocolate and Couveture

   A. Demonstrate the three methods of tempering chocolate.

   B. Cut and form tempered chocolate.

   C. Pipe chocolate to decorate finished artistic pieces.

   D. Make chocolate fillings and truffles.

III. Pastillage

   A. Make pastillage from given ingredients.

   B. Roll pastillage to form a smooth surface.

   C. Cut and build pastillage into structures.

   D. Prepare royal icing for decoration.

IV. Rolled Fondant

   A. Make fondant from given ingredients.

   B. Roll fondant to a smooth and shining consistency.

   C. Enrobe a simple cake with fondant and eliminate creases.

V. Marzipan

   A. Prepare marzipan from set ingredients.

   B. Color and shade marzipan.

   C. Form marzipan into artistic figures.

Content Outline and Competencies:

I. Different types of Catering Operations
   A. List and describe various types of catering operations, including:
      1. Hotel banqueting
      2. On premise catering
      3. Off premise catering
      4. Accommodator catering
      5. Convention catering
      6. Miscellaneous, i.e. Kosher catering
   B. Compare and contrast the supervision, profitability, training
requirements, and preparation for each of the preceding catering
operations
   C. Explain the differences and similarities of catering with other
forms of food service

II. Marketing Plans and different types of Budgets.
   A. Describe the business market
   B. Describe the social market
   C. Describe the convention market and how to develop leads
   D. Explain how to create a market plan
   E. Explain how to prepare an event budget

III. Catering Sales
   A. Describe how product knowledge will enhance sales
   B. Discuss sources of business and the impact on sales volume
      1. Business leads
      2. Social leads
      3. Self generated inquiries
      4. Telephone solicitation

IV. Customer Communications
   A. Describe negotiating a contract
   B. Discuss listening skills
   C. Discuss special requirements for a function

V. Types of Catered Events
   A. Describe various types of social events
   B. Describe various types of business events
   C. Describe convention catering

VI. Food Production
   A. Discuss menu planning and its impact on production
   B. Develop menu pricing for various events
   C. Describe food transportation and the importance of timing
   D. Discuss special equipment needed

VII. Catering Labor
   A. Discuss staffing requirements
   B. Describe various sources of workers
   C. Describe how to implement training for all personnel
   D. Discuss compensation plans and options

VIII. Types of Beverage
   A. Describe alcoholic products
   B. Discuss non-alcoholic products
   C. Monitor licensing requirements and dram shop liability
   D. Describe beverage pricing
   E. Describe special beverage equipment used in catering functions

IX. Contracts
   A. Describe and list types of contracts
   B. Explain liability and how to select an insurance provider

X. Additional Client Services
   A. Describe room set-up options
   B. Discuss audiovisual equipment
   C. Discuss entertainment and entertainment contracts
   D. Describe lighting options
   E. Identify convention services available, including:
      1. Transportation
      2. Spouse programs
      3. Support services

Content Outline and Competencies:

I. The World of Hotels
   A. The Lodging Industry
      1. Describe the hospitality industry
      2. List the different ways to classify hotels
      3. List reasons for traveling
   B. Hotel Organization
      1. Evaluate a hotel’s mission statement
      2. Write a hotel’s organizational chart
      3. Write a front office department’s organizational chart
   C. Front Office Operations
      1. Identify different front office systems
      2. Identify different front office forms and equipment
      3. Design an effective front desk

II. The Guest Cycle
   A. Reservations
      1. Discuss reservations’ sales techniques
      2. List types of reservations
      3. Take a room reservation, from inquiry to confirmation
      4. List different reservation reports
      5. Discuss reservation maintenance and different considerations
   B. Registration
      1. Demonstrate the registration process including the key security
issue
      2. Demonstrate different types of front office selling techniques
      3.  Discuss the issues of room and rate assignment and fulfilling
special requests
      4. Discuss option when guests cannot be accommodated
   C. Front Office Responsibilities
      1. Describe the importance of good communication within the front
office and interdepartmentally
      2. Describe and demonstrate good guest service and guest relations
      3. Discuss the importance of front office security
   D. Front Office Accounting
      1. Discuss front office accounting fundamentals
      2. Create and maintain accounts
      3. Track transactions
      4. Discuss the importance and different types of internal controls
      5. Demonstrate the settlement of an account
   E. Check-Out and Settlement
      1. List the functions of check-out and settlement
      2. Describe departure procedures and check-out options
      3. Explain what to do with unpaid balance on accounts and how to
handle collections
      4. Describe what to do with front office records
   F. The Night Audit
      1. List the functions of the night audit
      2. Calculate and verify a night audit
      3. Describe the daily report and explain its significance

III. Front Office Management
   A. Planning and Evaluating Operations
      1. List the management functions
      2. Calculate the formula for establishing room rates
      3. Calculate and evaluate the formulas and ratios for forecasting
room availability
      4. Summarize the procedure for budgeting for operations
      5. Evaluate front office statistics for operating efficiency
   B. Revenue Management
      1. Discuss the concept of revenue management
      2. List and calculate the formulas and ratios that measure yield
      3. List the elements and principles of revenue management
      4. Discuss how to use revenue management and the different pros and
cons

Final Exam               200 pts   (29% of grade) 
Three tests @ 100 points 300 pts   (43% of grade)
Case Studies             100 ptS   (14% of grade)
Project (Night Audit)    100 pts   (14% of grade)
            Total        700 pts  (100% total)

Content Outline and Competencies:

I. Accounting Theory and Practice
   A. The function of accounting
      1. Identify the users of accounting information
      2. List and describe the generally accepted accounting principles
   B. Business organization
      1. List the three types of business organizations
      2. Describe the financial information systems for the lodging
operations

II. Financial Statements
   A. The accounting equation
      1. Identify the technical and long form of the equation
      2. List and explain the five major account classifications
      3. Explain the rules of increase and decrease as related to the
major account classifications
      4. Define the terms debit and credit and list the basic rules
governing debits and credits.
   B. Chart of accounts
      1. Explain the purpose of a chart of accounts
      2. Describe the Uniform System of Accounts and its purpose
   C. Monthly and year end procedures
      1. Compile the information to prepare a trial balance worksheet
      2. Calculate an adjusted trial balance
      3. Prepare financial statements
      4. Prepare and analyze the statement of retained earnings
   D. Statement of income and expense
      1. Compile information to prepare an income statement
      2. Prepare an income statement
      3. Read and analyze an income statement
      4. Prepare and analyze common-size and comparative formats
      5. Read a departmental income statement
   E. Balance sheet
      1. Compile information to prepare a balance sheet
      2. Prepare a balance sheet
      3. Read and analyze a balance sheet
      4. Prepare and analyze common-size and comparative formats
   F. Cash flow statement
      1. Read and analyze a cash flow statement

Final Exam                  200 pts  (29% of grade)
Three tests @ 100 points    300 pts  (43% of grade)
Problems and Case Studies   200 pts  (28% of grade)
                   Total    700 pts (100% total)

Content Outline and Competencies:

I. Basics of Fabrication

A. Identify industry and food service terms, tools and equipment.

B. Study the meat buyers guide and understand meat composition.

C. Identify purchasing specifications incl receiving and storing of meat and seafood.

D. Identify quality levels of meat and seafood.

E. Demonstrate safe sanitation practices, food safety, HACCP (Hazard Analysis and Critical Control Points).

F. Apply principles of mathematics to yield tests on various fabricated meats.

II. Fabrication

A. Fabricate chicken into various industry standard cuts.

B. Differentiate butchery techniques from larger domestic poultry such as turkey, duck, goose and capon.

C. Fabricate the commonly used primal cuts of beef.

D. Fabricate pork shoulder and pork loin into portion cuts.

E. Fabricate lamb cuts from whole carcass.

F. Cut whole flatfish and roundfish into fillets.

III. Identification

A. Identify different species of game birds and understand their use in food service.

B. Identify the primal and subprimal cuts on a beef chart.

C. Identify all usable products and cuts on a pork chart.

D. Identify the most common shellfish and mollusks.

IV. Presentation

A. Demonstrate standard and advanced styles of portion cuts.

B. Fabricate subprimal cuts into advanced individual serving cuts.

Content Outline and Competencies:

I. Introduction to Purchasing 
   A. Describe the three spheres of purchasing
   B. Markets
      1. Describe types of markets
      2. Compare agents and their role in the purchasing process
      3. Illustrate regulations
      4. Describe the various types of purveyors
      5. Describe the issue of ethics
   C. Internal functions
      1. Developing needs, values, specs
      2. Describe making the purchase
      3. Receiving, storing, issuing

II. Groceries
   A. Identify dry goods
   B. Define fats and oils
   C. Describe condiments

III. Beverages
   A. Explain criteria for selecting coffee, tea
   B. Explain criteria for selecting soda fountain drinks, syrups
   C. Explain criteria for selecting juices and mixes

IV. Dairy
   A. Describe the factors involved in selecting milk
   B. Evaluating cheeses
   C.  Describe the factors involved in selecting butter
   D. Compare ice cream
   E. Describe fat contents and quality 

V. Fruits
   A. Describe the criteria for selecting fresh, frozen, canned
   B. Implementing quality standards
   C. Describe consumer expectations
   D. Illustrate the dynamics of market

VI. Vegetables
   A. Describe the criteria for selecting fresh, frozen, canned
   B. Establishing quality standards
   C. Describe consumer expectations
   D. Compare dynamics of market

VII.  Seasonings
   A. Define the criteria for selecting herbs and spices
   B. Compare fresh vs. dried
   C. Describe the oil contents of various seasonings
   D. List and describe the quality standards of seasonings

VIII. Poultry and Eggs
   A. Describe market forms
   B. Establish quality standards
   C. Compare regulations
   D. Define specifications

IX. Fish
   A. Compare fresh vs. frozen
   B. Describe the proper receiving and storing of fish
   C. List and describe quality standards
   D. Discuss the market, including supply, demand and availability

X. Meats
   A. Describe quality standards:
      1. Grades
      2. Aging
      3. Cuts
   B. Identify the cuts of meat
   C. Describe how to buy for value
   D. Develop specifications

XI. Bid Contracts and Specification Forms

XII. Non Food Supplies
   A. Selecting tableware
   B. Purchasing linen
   C. Selecting china
   D. Selecting glassware

XIII. Industry Tours
   A. Selecting a grocery supply house
   B. Selecting a produce supply house

Test 1               100 pts.  15 % of grade
Test 2               100 pts.  15 % of grade
Test 3               100 pts.  15 % of grade
Final Exam           200 pts.  31 % of grade
Job/Work Evaluation   50 pts.   8 % of grade
Project Assignment    50 pts.   8 % of grade
Assigned Paper        50 pts.   8 % of grade
    Total            650 pts. 100 %

Content Outline and Competencies:

I. Cost-Volume-Profit Analysis
   A. Identify when to use cost-volume-profit analysis
   B. Identify the importance of cost-volume-profit analysis

II. Accounting Terminology
   A. Identify a fixed expense
   B. Identify a variable expenses
   C. Identify a semi-variable expense

III. Purchasing Controls
   A. Identify and develop purchasing controls
   B. Identify the importance of using standardized recipes
   C. Identify the use of the standard cost tools
   D. Develop a purchase specification

IV. Issues & Transfers
   A. Identify the importance of issues as a control device
   B. Identify the importance of transfers as a control device

V. Food Cost Calculations
   A. Determine how to develop a daily food cost percentage
   B. Determine how to develop a monthly food cost percentage
   C. Determine how to take inventory
   D. Determine the importance of using inventory as a control tool

VI. Financial Statements
   A. Develop an understanding of an income statement.
   B. Develop an understanding of a balance sheet.
   C. Identify the differences between an income statement and balance
sheet.

VII. Sales & Revenues
   A. Develop a sales forecast
   B. Develop a yearly budget
   C. Identify the three parts to a budget
   D. Identify the importance of using zero based budgeting

VIII. Bar Controls
   A. Identify the importance of cost controls in a bar
   B. Develop portioning controls for a bar

IX. Food & Beverage Cost Controls
   A. Measure the results of current cost controls
   B. Identify the importance of each control procedure

X. Labor Cost Controls
   A. Identify the difference between fixed and variable labor costs
   B. Develop labor cost controls

XI. Staffing & Scheduling Systems
   A. Identify the difference between staffing & scheduling
   B. Develop a schedule for a restaurant

XII. Payroll
   A. Develop a manual payroll
   B. Develop a computerized payroll

XIII. Ethics in Accounting
   A. Identify ethics in regards to financial reporting  
   B. Identify the legalities of payroll  

Tests              60% of grade
Practice Set       15% of grade
Final Examination  25% of grade
    Total         100%

Grade Criteria:
A = 90 - 100
B = 80 –  89
C = 70 –  79
D = 60 –  69
F = Below 60

Content Outline and Competencies:

I. Planning for the Internship
   A. List goals and objectives to achieve in internship setting.
   B. Identify personal strengths and competency areas needing additional
work.
   C. Develop a plan to acquire additional knowledge and skills relevant
to hospitality management and the work situation.
   D. Identify job opportunities in the local area.
   E. Complete the application and interview process to secure
employment.

II. Identifying Operational Problems and Issues
   A. Describe and list various food cost problems
   B. Discuss labor costs and how sales impact the labor budget
   C. Describe direct expenses
   D. Assess various areas of an operation which could involve theft and
security issues
   E. Discuss breakage and a method of prevention
   F. Describe indicators of low morale

III. Developing Solutions to Operational Problems
   A. Reviewing food cost issues
      1. Identify receiving - storage procedures
      2. Discuss inventory methods
      3. Describe production controls
      4. Describe portion controls
      5. Assess the benefits of guest check controls
      6. Identify cash control procedures    
   B. Developing a labor control plan
      1. Explain productivity
      2. Describe scheduling procedures
      3. Discuss the value of cross training
   C. Implementing direct expense controls
      1. Describe utility expenses and their controls
      2. Discuss laundry control procedures
      3. Describe chemical usage including federal requirements
      4. Discuss control of paper products
   D. Identifying theft and security issues
      1. Discuss locking devises
      2. Explain the control of keys
      3. Discuss the control of leftovers
      4. Describe liquor storage controls
      5. Discuss control of food storage areas
   E. Developing a breakage and loss control program
      1. Identify methods of inventory of china, silver and glassware
      2. Monitor the dishwashing area
      3. Discuss dishwashing techniques
      4. Discuss flooring recommendations
   F. Measuring morale and managing to motivate
      1. Describe and list indicators of low morale
      2. Discuss methods of improving morale
      3. Describe management consistency
      4. Explain the major styles of management

IV. Professional Conduct and Workplace Skills
   A. Exhibit punctuality, initiative, courtesy and loyalty in the
workplace.
   B. Exhibit an ability to get along with others.
   C. Demonstrate adaptability to changes in the work environment.
   D. Follow written and oral instructions.
   E. Manage time and resources effectively.
   F. Follow employee rules, regulations and policies.
   G. Demonstrate effective work ethics appropriate to a business
environment.

V. Evaluating the Internship Experience
   A. List and describe significant consistencies between learned
classroom competencies and work place practices.
   B. List and describe significant differences between learned classroom
competencies and   work place practices.
   C. Summarize the employer evaluation.
   D. Write a self-evaluation.

Project Proposal    10% of grade
Project Outline      5% of grade
Project Report      85% of grade
       Total       100%

Content Outline and Competencies:

I. Know Your Customer

A. Describe the difference between demographic surveys and feasibility studies.

B. Describe how competition can influence a restaurant’s menu listings.

C. Differentiate between the popularity of certain foods among age groups, ethnic origins, education, occupations and income.

D. Describe the difference between fads and trends and how to use them to an advantage.

II. Know Your Restaurant

A. Identify what considerations need to be made when changing the menu in an existing operation.

B. Describe the importance of product availability, selling price, equipment availability, station capacities, flow, skill level and theme when making menu changes.

C. Describe how the new operation interrelates with and is totally dependent on the menu.

III. Costs

A. Develop a cost card from a standardized recipe including a conversion of invoice costs into recipe cost.

B. Describe the difference between AP (as purchased) and EP (edible portion).

C. Cost out a complete meal.

D. Calculate the cost of a salad bar or an “all you can eat” buffet.

IV. Pricing the Menu

A. Describe the makeup of an income statement including the relationships of controllable and non-controllable expenses and their effect on sales and profits.

B. Select and incorporate into pricing the following markup methods including the factor method, markup on cost, gross markup, ratio method and the TRA method, as well as the relationship each has with the other.

C. Describe the concept of psychological pricing and its importance in selecting the final menu price.

D. Select the menu pre-cost method for selling price, cost and amount of items sold.

V. Menu Analysis

A. Describe how to analyze a menu for profitability.

B. Apply menu engineering to menu analysis.

C. Apply menu scoring methods to menu analysis.

VI. Menu Content

A. Select the categories that are used on menus and differentiate when each is used.

B. Select the criteria that are used to determine specific menu listings.

C. Describe the importance of utilizing descriptive terminology to explain and sell menu listings.

VII. Writing the Menu

A. Explain the importance of utilizing descriptive terminology to explain and sell the menu listings.

B. Explain the importance of accurately describing menu listings.

VIII. Menu Layout and Printing

A. Describe the various styles of menu covers and their importance to the overall ambiance of the restaurant.

B. Select the proper layout techniques for the headings, subheadings, listing and descriptive terminology for food and alcoholic beverage listings.

C. Describe the basic principles of printing techniques and terminology needed to communicate with the staff.

D. Explain the issues related to the desktop publishing of a menu.

IX. Types of Menu's

      A. Quick Service Menus

     I. Describe how simplicity impacts a quick service menu.

     II. . Explain how speed, holding qualities, packaging and minimum handling of products are important in menu planning.

      IV.Explain the importance of standardization of menu items.

       X. Describe how the menu interrelates to other facets of the quick service industry such as concessions, delis, drive-throughs and delivery.

     B. Family Style Restaurant Menus

     I. Explain the primary structure for family style restaurants regarding pricing, staffing and      II.. Describe the importance of variety and balance in family style menus.

     II. Generate menus that have the familiar listings as well as innovative and cutting-edge listings.

     C. Theme, Ethnic and Fine Dining Menus

     I. Differentiate the characteristics of theme, ethnic and fine dining restaurants and their respective menus.

     II. Utilize descriptive terminology to influence the success of a theme, ethnic or fine dining menu.

     III. Describe the elements of design for the menu cover which are critical to tying together the theme of the restaurant.

     D. Banquet/Show Menus

     I. Explain the function of the sales department.

     II. Describe how banquets are packaged for selling.

     III. Describe the elements of a function sheet.

     IV. Explain how to differentiate between banquet menus and show menus.

     E. Buffets

     I. Describe the advantages that a buffet offers over a traditional menu.

     II. Describe how visual appeal takes the place of descriptive terminology.

     III. Explain the importance of line movement and table placement.

     IV. Describe how to set up buffet tables to control costs.

     V. Describe the different types of buffets.

     F. Cafeteria and Cycle Menus

     I. Explain how to use various time frames for cycle menus.

     II. Explain how cycle menus fit into different types of food service.

     IIII. Describe the difference between the two categories of cafeterias.

     IV. Explain the principles of writing cafeteria menus.

     V. Describe the concepts for food arrangement in a cafeteria line.

X. The Menu as a Marketing Tool

A. Illustrate how profitability is tied to a menu.

B. Identify how populaity is tied to a menu.

C. Explain how product mix can define an operation’s problem areas.

Content Outline and Competencies:

I. The Industry, Past and Present
   A. Describe the libations of past cultures
   B. Trace the development of the tavern as a precursor to the modern
bar
   C. Describe the today’s beverage service industry, including catering
options, restaurant operations, and stand alone bars and bar/grills

II. The Bar
   A. Identify the clientele that fit the market niche
   B. List the atmosphere and decor factors affecting a bar’s design
   C. Describe the elements and importance of layout to a bar’s
efficiency and productivity
   D. Describe the physical and aesthetic design of the bar itself
   E. Describe the necessary factors for successfully working with
designers

III. The Bar Equipment
   A. List and describe the essential under-bar and back-bar equipment,
including sinks, coolers, ice machines, electrical, water and phone
utilities, and storage and display for liquors
   B. Explain how to determine the appropriate bar stools and small
equipment
   C. List and use the appropriate factors for selecting glassware
   D. List the various types of cash registers and the applications of
each
 
IV. The Bar Staff
   A. Determine the need for staff positions
   B. Explain how to assess staff needs
   C. Describe the factors for selecting the right people
   D. Explain how to manage personnel for success
   E. Explain employee compensation and benefits
   F. Describe payroll taxes, benefits and how they impact an operation

V. The Beverages: Spirits
   A. Describe the types of alcoholic beverages
   B. Identify the various whiskeys available in the United States
   C. Describe vodka, gin, and aquavit by style and by popular brand
   D. Discuss rum and its various applications in a food service
operation
   E. Describe tequila and the major brands available in the United
States
   F. Discuss brandies and their marketing
   G. Describe the categories of liqueurs and cordials and their
marketing
 
   H. Discuss bitters and various uses of the product

VI. The Beverages: Wines
   A. Discuss table wines and their role in hospitality operations
   B. Describe sparkling wines, their storage, presentation and safety
issues
   C. Describe fortified wines
   D. Explain how wines are made
   E. Explain the significance of wine names and labeling requirements
   F. Discuss the maturity, life span and vintage of various wines
   G. Demonstrate the serving of wines
   H. Explain the factors involved in developing an operation’s wine
list
   I. Discuss wine tasting and the standard procedures involved
   J. Describe imported wine

VII. The Beverages:  Beer
   A. Discuss the various beer types, including micro-brews
   B. Describe how beer is made
   C. Describe storing and caring for beer
   D. Explain the serving of beer

VIII. Setting Up The Bar
   A. Explain sanitation procedures
   B. List and describe standard liquor supplies
   C. List and describe various mixes
   D. List and describe various garnishes
   E. Describe condiments
   F. Explain how the quality of ice impacts an operation
   G. Describe accessories used in service of drinks
   H. Monitor opening the cash register as well as closing out
   I. Discuss mise en place
   J. Describe professional behavior behind the bar (bar psychology)
   K. Explain how to close a bar

IX. Mixology One
   A. Discuss mixed drinks in general
   B. Describe the high ball family
   C. Describe fruit juice drinks
   D. Describe liquor on ice
   E. Discuss two-liquor drinks on ice
   F. Explain collinses, rickeys, coolers, spritzers
   G. Discuss old fashioned drinks
   H. Describe pousse-cafe's
   I. Describe coffee drinks

X. Mixology Two
   A. Describe the martini/Manhattan family, its drink variations and
their preparation
   B. Describe sours/sweet sour cocktails and their preparation
   C. Discuss tropical drinks and their preparation
   D. Discuss cream drinks
   E. Describe other dairy drinks
   F. Describe ice cream drinks
   G. Discuss frozen drinks
   H. Explain filling drink orders
   I. Describe how to develop drink menus
   J. Contrast the unlimited and the limited drink menus
   K. Describe how to develop speciality drinks

XI. Purchasing, Receiving and Storage
   A. Describe the planning and purchasing procedures
   B. Discuss ordering, including the role of vendors
   C. List the procedure for receiving liquor and supplies
   D. Discuss storage for security and for conserving liquor and wines
   E. Describe issuing
   F. Describe inventory control procedures
 
XII. Planning for Profit
   A. Describe budget for profit
   B. Describe pricing for profit
   C. Discuss establishing product controls
   D. Discuss implementing beverage controls
   E. Discuss implementing cash controls

XIII. Tracking the Business
   A. Trace accounting functions and their impact on operations
   B. Describe financial information available to a unit manager
   C. Explain how an accounting system can maximize profits

XIV. Marketing
   A. Develop patron and product goals for the operation
   B. Discuss analyzing the market
   C. Explain how to attract customers
   D. Describe sales promotion through paid advertising
   E. Describe on-premise merchandising 
   F. Describe pricing as a merchandising tool

XV. Regulations
   A. Explain the opening procedures
   B. Discuss licensing and registration requirements
   C. Describe local regulations
   D. Explain the limitations on products, operation hours and clientele
   E. Describe purchasing regulations
   F. Discuss records and inspections
   G. Discuss final words of wisdom

Four exams    68% of grade
Project       23% of grade
Quizzes        9% of grade
      Total  100%

Content Outline and Competencies:

The student will receive instruction in the following areas on the
job.  The total apprenticeship will consist of 6,000 hours.  The first 500
hours in the apprenticeship program is probationary.

The individual competencies are in the American Culinary Federation
Apprenticeship Log Book.

I. WORK PROCESSES

   STATIONS OF THE KITCHEN       REQUIRED HOURS 
      1. Steward                       320 hours =   8 weeks
      2. Breakfast Cook                480 hours =  12 weeks
      3. Vegetable Cook                960 hours =  24 weeks
      4. Butcher                       160 hours =   4 weeks
      5. Broiler Cook                  800 hours =  20 weeks
      6. Soup and Sauce Cook           640 hours =  16 weeks
      7. Pantry Cook and Garde Manger  960 hours =  24 weeks
      8. Saute Cook                    960 hours =  24 weeks
      9. Baker and Pastry Cook         320 hours =   8 weeks
      10. Lead Cook                    400 hours =  10 weeks
      TOTAL HOURS                     6000 hours = 150 weeks

II.
   A. Students will complete the first twenty-five pages of the Apprentice
Log Book and have each page signed by the supervising chef as well as the
apprenticeship chairman.  Also twenty-five entries should have been made
in the Apprentice Weekly Training Ledger.
   B. A 300 word essay in your own handwriting should be on file in the
program office covering the subject "Why I Want to Become a Chef."
   C. The individual training areas will vary in sequence due to the
differences in operations.  A student must complete 1,000 hours of
on-the-job training under an American Culinary Federation Chef member.
   D. Students must be paid up Jr. members of the American Culinary
Federation.
   E. Students must be working in an approved training site to receive a
grade for each practicum.

(PRACTICUMS I-V)
On the job performance               50% of grade
*Log Book and Weekly Training        25% of grade
Ledger Entries Jr. Chef Activities   25% of grade
        Total                       100%

Content Outline and Competencies:

The student will receive instruction in the following areas on the
job.  The total apprenticeship will consist of 6,000 hours.  The first 500
hours in the apprenticeship program is probationary.

I. WORK PROCESSES

   STATIONS OF THE KITCHEN             REQUIRED HOURS
      1. Steward                       320 hours =   8 weeks
      2. Breakfast Cook                480 hours =  12 weeks
      3. Vegetable Cook                960 hours =  24 weeks
      4. Butcher                       160 hours =   4 weeks
      5. Broiler Cook                  800 hours =  20 weeks
      6. Soup and Sauce Cook           640 hours =  16 weeks
      7. Pantry Cook and Garde Manger  960 hours =  24 weeks
      8. Saute Cook                    960 hours =  24 weeks
      9. Baker and Pastry Cook         320 hours =   8 weeks
      10. Lead Cook                    400 hours =  10 weeks
   TOTAL HOURS                        6000 hours = 150 weeks

II.
   A. Students will have completed pages twenty-six through fifty of the
Apprentice Log Book and have each page signed by the supervising chef as
well as the apprenticeship chairman.  Students must filet out a whole fish
and have it noted in the Log Book.  Also twenty-five entries should have
been made in the Apprentice Weekly Training Ledger.
   B. Students enrolled in Culinary Practicum II will work a minimum of
sixteen hours at the Annual Culinary Benefit, eight hours in preparation
as well as eight hours the day of the event.  You will be introduced
before hundreds of guests so bring a clean uniform, apron, and hat.
   C. Students enrolled in Practicum II will assist each semester in the
kitchen the day of the Apprentice Graduation Test luncheon.  Dress will be
chef's whites and chef's hat.
   D. The individual areas will vary in sequence due to the differences in
operations.  As each area of a competency is completed, the supervising
chef will sign off in the Apprentice Log Book.  A student must complete
1,000 hours of on-the-job training under an American Culinary Federation
Chef member.
   E. Students must be paid up Jr. members of the American Culinary
Federation.

  (PRACTICUM I-V)
On-the-job performance               50% of grade
*Log Book and Weekly Training        25% of grade
Ledger Entries Jr. Chef Activities   25% of grade
           Total                    100%

Content Outline and Competencies:

The student will receive instruction in the following areas on the
job.  The total apprenticeship will consist of 6,000 hours.  The first 500
hours in the apprenticeship program is probationary.

I. WORK PROCESSES

   STATIONS OF THE KITCHEN             REQUIRED HOURS
      1. Steward                       320 hours =   8 weeks
      2. Breakfast Cook                480 hours =  12 weeks
      3. Vegetable Cook                960 hours =  24 weeks
      4. Butcher                       160 hours =   4 weeks
      5. Broiler Cook                  800 hours =  20 weeks
      6. Soup and Sauce Cook           640 hours =  16 weeks
      7. Pantry Cook and Garde Manger  960 hours =  24 weeks
      8. Saute Cook                    960 hours =  24 weeks
      9. Baker and Pastry Cook         320 hours =   8 weeks
      10. Lead Cook                    400 hours =  10 weeks
   TOTAL HOURS                        6000 hours = 150 weeks

II.
   A. Students will have completed pages fifty-one through seventy-five of
the Apprentice Log Book and have each page signed by the supervising chef
as well as the apprenticeship chairman.  Students must bone out a whole
chicken this semester and have it noted on a page in the Log Book.  Also
twenty-five entries should have been made in the Apprentice Weekly
Training Ledger.
   B. Students enrolled in Culinary Practicum III will work a minimum of
sixteen hours at the Annual Culinary Benefit, eight hours in preparation
as well as eight hours the day of the event.  You will be introduced
before hundreds of guests so bring a clean uniform, apron, and hat.
   C. Students enrolled in Practicum III will assist each semester in the
dining room the day of the Apprentice Graduation Test luncheon.  Dress
will be black slacks/skirt, black shoes and white shirt/blouse.
   D. The individual areas will vary in sequence due to the differences in
operations.  As each area of a competency is completed, the supervising
chef will sign off in the Apprentice Log Book.  A student must complete
1,000 hours of on-the-job training under an American Culinary Federation
Chef member.
   E. Students must be paid up Jr. members of the American Culinary
Federation.

  (PRACTICUM I-V)
On-the-job performance                50% of grade
*Log Book and Weekly Training         25% of grade
Ledger Entries Jr. Chef Activities    25% of grade
           Total                     100%

Content Outline and Competencies:

The student will receive instruction in the following areas on the
job.  The total apprenticeship will consist of 6,000 hours.  The first 500
hours in the apprenticeship program is probationary.

I.  WORK PROCESSES

      STATIONS OF THE KITCHEN      REQUIRED HOURS
   A. Steward                      320 hours =   8 weeks
   B. Breakfast Cook               480 hours =  12 weeks
   C. Vegetable Cook               960 hours =  24 weeks
   D. Butcher                      160 hours =   4 weeks
   E. Broiler Cook                 800 hours =  20 weeks
   F. Soup and Sauce Cook          640 hours =  16 weeks
   G. Pantry Cook and Garde Manger 960 hours =  24 weeks
   H. Saute Cook                   960 hours =  24 weeks
   I. Baker and Pastry Cook        320 hours =   8 weeks
   J. Lead Cook                    400 hours =  10 weeks
      TOTAL HOURS                 6000 hours = 150 weeks

II.
   A. Students will have completed pages 76 through 100 of the Apprentice
Log Book and have each page signed by the supervising chef as well as the
apprenticeship chairman.  Students must bone out a leg of lamb, veal, or
beef and have it noted on a page in the Log Book. Also 25 entries should
have been made in the Apprenticeship Weekly Training Ledger.
   B. Students enrolled in Culinary Practicum IV will work a minimum of
sixteen hours at the Annual Culinary Benefit, eight hours in preparation
as well as eight hours the day of the event. You will be introduced before
hundreds so bring a clean uniform, apron, and hat.
   C. Students enrolled in Practicum IV will assist each semester in the
dining room the day of the Apprentice Graduation Test luncheon. Dress will
be black slacks/skirt, black shoes and white shirt/blouse.
   D. The individual areas will vary in sequence due to the differences in
operations. As each area of a competency is completed, the supervising chef
will sign off in the Apprentice Log Book. A student must complete 1000 of
on-the-job training under an American Culinary Federation Chef.
   E. Students must be paid up Jr. members of the American Culinary
Federation.

(PRACTICUMS I-V)
On-the-job performance                       50% of grade
*Log Book and Weekly Training Ledger Entries 25% of grade
Jr. Chef Activities                          25% of grade
                                            100%

Content Outline and Competencies:

The student will receive instruction in the following areas on the
job. The total apprenticeship will consist of 6,000 hours. The first 500
hours in the apprenticeship program is probationary.

I. WORK PROCESSES

      STATIONS OF THE KITCHEN      REQUIRED HOURS
   A. Steward                      320 hours =   8 weeks
   B. Breakfast Cook               480 hours =  12 weeks
   C. Vegetable Cook               960 hours =  24 weeks
   D. Butcher                      160 hours =   4 weeks
   E. Broiler Cook                 800 hours =  20 weeks
   F. Soup and Sauce Cook          640 hours =  16 weeks
   G. Pantry Cook and Garde Manger 960 hours =  24 weeks
   H. Saute Cook                   960 hours =  24 weeks
   I. Baker and Pastry Cook        320 hours =   8 weeks
   J. Lead Cook                    400 hours =  10 weeks
      TOTAL HOURS                 6000 hours = 150 weeks

II.
   A. Students will have completed pages 101 through 125 of the Apprentice
Log Book and have each page signed by the supervising chef as well as the
apprenticeship chairman.  Students must trim and prepare a whole
tenderloin for production, this must be noted on a page in the Log Book
and signed by the supervising chef. Also 25 entries should have been made
in the Apprentice Weekly Training Ledger.
   B. Students enrolled in Culinary Practicum V will work a minimum of 16
hours at the Annual Culinary Benefit, eight hours in preparation as well
as eight hours the day of the event. You will be introduced before
hundreds of guests so bring a clean uniform, apron, and hat.
   C. Students enrolled in Practicum V will assist each semester in the
dining room the day of the Apprentice Graduation Test luncheon. Dress will
be black slacks/skirt, black shoes and white shirt/blouse.
   D. The individual areas will vary in sequence due to the differences in
operations.  As each area of a competency is completed, the supervising
chef will sign off in the Apprentice Log Book.
   E. Students must be paid up Jr. members of the American Culinary
Federation.
   F. Students must complete the JCCC Intent to Graduate form by April 1
for fall graduates and November 1 for spring graduates.

(PRACTICUMS I-V) 
On-the-job performance                       50% of grade
*Log Book and Weekly Training Ledger Entries 25% of grade
Jr. Chef Activities                          25% of grade
                                            100%

Content Outline and Competencies:

The student will receive instruction in the following areas on the
job.  The total apprenticeship will consist of 6,000 hours.  The first 500
hours in the apprenticeship program is probationary.  The individual
competencies are in the American Culinary Federation Apprenticeship Log
Book.

I. WORK PROCESSES

      STATIONS OF THE KITCHEN      REQUIRED HOURS
   A. Steward                      320 hours =   8 weeks
   B. Breakfast Cook               480 hours =  12 weeks
   C. Vegetable Cook               960 hours =  24 weeks
   D. Butcher                      160 hours =   4 weeks
   E. Broiler Cook                 800 hours =  20 weeks
   F. Soup and Sauce Cook          640 hours =  16 weeks
   G. Pantry Cook and Garde Manger 960 hours =  24 weeks
   H. Saute Cook                   960 hours =  24 weeks
   I. Baker and Pastry Cook        320 hours =   8 weeks
   J. Lead Cook                    400 hours =  10 weeks
      TOTAL HOURS                 6000 hours = 150 weeks

II.
   A. Students will have completed pages 126 through 150 of the Apprentice
Log Book and have each page signed by the supervising chef as well as the
apprenticeship chairman prior to the apprentice graduation test week or
have approval by the apprenticeship chairman if testing is earlier in the
semester.  The Log Book, Training Ledger and competency sheets must be
completed during this Practicum.
   B. Students enrolled in Culinary Practicum VI will work a minimum of 16
hours at the Annual Culinary Benefit, eight hours in preparation as well as
eight hours the day of the event. You will be introduced before hundreds of
guests so bring a clean uniform, apron, and hat.
   C. Your Graduation Test will consist of the following:
      1. Submission of completed Training Log Book.
      2. Completion of practical exam of ability to bone and identify
parts and cuts of meat, fish and poultry.
      3. After receiving approval on the completed Training Log, you will
meet with the chef apprenticeship chairman to discuss the menu you have
drawn. Also, at this time, purchasing, production, and service of the
luncheon will be discussed.
      4. You must sign up for the apprentice graduation test within two
weeks after the start of the semester. Sign up at the Hospitality Program
office. STUDENTS MUST BE READY TO GRADUATE THE SEMESTER THEY ENROLL IN
PRACTICUM VI.
      5. Apprentice students must complete the graduation test
successfully to pass the course.
      6. Must pass ACF national written exam.
      7. Students must complete graduation papers from the American
Culinary Federation Educational Institute. 
      8. Students must be paid up Jr. members of the American Culinary
Federation.
 

(PRACTICUM VI)
On-the-job performance                    30% of grade
Jr. Chef Activities                       10% of grade
Graduation Test and Final Log Book Review 60% of grade
                                         100%

Content Outline and Competencies:

Because of the nature of a Special Topics course, the course content outline and competencies will vary, depending on the special topic being offered. The Special Topics course outlines must be designed in the standard format for all JCCC-approved courses and must include the standard course objectives for a Special Topics class. The course content outline and competencies must be written in outcome-based language. In order to maintain course consistency, rigor and uniqueness, each section of this course first must be reviewed and approved by the Hospitality faculty prior to its being offered. The Culinary Arts Faculty, the Hospitality Department Chair and the Business Division Dean will review each Special Topics course to be offered, and approve the course content. The Hospitality Department will also determine when and if the course may be taught.