Content Outline and Competencies:

I. Alphabetic and Command Keys

A. Identify the correct location of the alphabetic keys and command keys.

B. Demonstrate proper reaches to the alphabetic and command keys.

C. Develop straight-copy keyboarding skills.

D. Improve keystroking to build skill in both speed and accuracy.

II. Punctuation Keys

A. Identify the location of the punctuation keys.

B. Demonstrate proper reaches to the punctuation keys.

C. Develop and improve straight-copy keyboarding skills.

D. Improve keystroking to build skill in both speed and accuracy.

III. Number Keys

A. Identify the location of the number keys.

B. Demonstrate proper key reaches to each number.

C. Develop numeric keyboarding skill by touch.

D. Improve keystroking to build skill in both speed and accuracy.

IV. Technique and Accuracy Development

A. Demonstrate proper keyboarding technique.

1. Use correct posture.

2. Demonstrate correct hand, wrist and finger positions.

3. Develop proper keystroke downward taps and upper reaches.

4. Develop proper spacebar stroke.

B. Demonstrate keyboarding fluency and speed.

1. Use fluid, continuous keying.

2. Set and achieve appropriate goals to attain higher speeds.

C. Demonstrate keyboarding accuracy.

1. Perfect correct reach and tap techniques.

2. Develop concentration techniques.

D. Key and analyze timed writings.

V. Proofreading

A. Identify incorrect keystrokes in keyed copy.

B. Correct keystroke errors.

Content Outline and Competencies:

I. Keyboarding Technique and Skill Development

A. Key alphabetic, punctuation, numeric and symbol keys using proper technique.

B. Demonstrate and improve accuracy and speed when keying text.

II. Word Processing Commands

A. Apply text, paragraph and page formats.

B. Apply styles, themes and line and paragraph spacing.

C. Set margins, tabs and indents.

D. Cut, copy and paste text and objects.

E. Insert breaks, columns, borders and images.

F. Navigate, view, review and edit documents.

G. Use proofing tools, such as spelling and grammar checkers and thesaurus.

H. Download and edit templates.

I. Save documents as PDFs.

IV. Memos and Email

A. Format memos and emails.

B. Identify parts of a memo heading.

C. Identify correct usage of To, CC and BCC for an email.

D. Attach files and compressed files and folders to an email.

V. Letters

A. Format and edit block and modified-block business letters.

B. Create envelopes and mailing labels.

C. Change vertical page position.

D. Choose appropriate salutations and complimentary closings.

E. Apply letter parts including date, letter address, enclosures, copy notations and special parts.

F. Merge and edit form letters, envelopes, labels and directories.

VI. Tables

A. Create and format tables using various methods.

B. Select cells, columns, rows and entire table.

C. Modify the table’s structure and size.

D. Adjust columns and cells within a table.

E. Format tables using styles.

F. Center a table horizontally and vertically on a page.

G. Change cell sizes and text alignment.

H. Merge and split cells within a table.

I. Calculate numeric data and sort text.

J. Create tables within business documents.

VII. Reports and Administrative Documents

A. Format one- and multi-page bound and unbound business reports with document themes and styles.

B. Format and edit agendas, minutes, itineraries and newsletters.

C. Insert files, text and objects.

D. Find and replace text and formatting.

E. Insert and modify preliminary pages, page numbering, headers, footers, footnotes, endnotes, references and appendices.

VIII. PDF (Portable Document Format)

A. Create, edit, save, export and protect PDF files.

B. Scan printed documents and save as PDFs.

C. Convert and export PDFs to other file formats.

D. Use and customize tools to navigate, rotate, move, delete and organize text and images.

E. Compare and combine files.

F. Complete forms and add text.

G. Search, review, approve and print PDFs.

Content Outline and Competencies:

I. Administrative Professionals

A. Identify the skills, knowledge and abilities needed by administrative professionals.

B. Describe general business office environments and the office procedures needed for those environments.

C. Identify professional organizations, certifications and professional development opportunities for administrative professionals.

II. Workplaces

A. Explain the benefits of a diverse and ethical office.

B. Explain the communication process and barriers.

C. Identify types of discrimination and steps that may be taken to counter discrimination.

D. Explain the importance of safety and health in the office environment.

III. Office Procedures

A. Demonstrate the use of computers, copiers, printers, scanners, and shredders.

B. Demonstrate the use of online calendars and how to schedule appointments and manage and share calendars.

C. Research flight, hotel and ground transportation information to arrange domestic and international travel and prepare travel documents.

D. Research and present findings about international business etiquette.

E. Research and select meeting venues, organize meeting details and prepare meeting documents and packets.

F. Demonstrate the use of web conferencing.

G. Estimate and report travel and meeting expenses.

H. Identify mail and shipping services, insurance, and extra services for mail and packages.

I. Describe procedures to process incoming and outgoing mail and how to manage electronic mail.

J. Demonstrate proper telephone techniques.

K. Differentiate between physical and electronic records management.

L. File physical records using the Association of Records Managers and Administrators (ARMA) filing rules for the alphabetic storage method

M. Differentiate between traditional banking and online banking activities.

Content Outline and Competencies:

I. Introduction to Electronic Health Records

A. Explain the history of the electronic health record.

B. Identify methods for entering information in an electronic health record program.

C. Explain the benefits and barriers of electronic health record use.

II. Standards for Electronic Health Records

A. Describe the standards history for the electronic health record.

B. Identify current regulations for the electronic health record.

III. Electronic Health Record Software

A. Set up and edit user preferences and addresses of supporting businesses.

B. Input and edit patients’ and insurance companies’ information.

IV. Clinic Management

A. Explain the administrative functions of an electronic health record program.

B. Navigate the appointment calendar.

C. Track patients.

D. Create and utilize a to-do list.

V. Patient Management

A. Explain how patient information is organized.

B. Create a new patient.

C. Search for and update patient information.

VI. The Office Visit

A. Create a new appointment.

B. Schedule follow-up appointments.

C. Search for available appointment openings.

D. Edit appointments.

E. Verify patient’s insurance availability.

F. Check in a patient.

G. Create an overdue balance report for upcoming appointments.

H. Enter a recall list.

I. Create walkout receipts.

VII. Cases, Transactions and Claims

A. Create a new case.

B. Copy and modify an existing case.

C. Enter procedures, charges and diagnoses.

D. Record and apply payments from patients and insurance carriers.

E. Create insurance claims.

F. Create patient statements.

VIII. Reports and Collections

A. Create day sheet reports.

B. Create aging reports.

C. Create practice analysis reports.

D. Add items to the collections list.

E. Create collection letters.

IX. Industry Certification

A. Review performance outcomes for nationally accredited certification exam (CEHRS).

B. Take nationally accredited certification exam (CEHRS).

Content Outline and Competencies:

I. Records and Information Management

A. Describe how records are classified and used in an office.

B. Discuss the physical and electronic records life cycles.

C. Discuss relevant legislation that affects records and information management.

D. Describe the management functions necessary to operate a records and information management program.

E. Identify possible careers in records and information management.

II. Alphabetic Indexing and Filing

A. Explain and apply the filing rules created by ARMA International to personal and business names.

B. Index, code and arrange personal and business names using a database management program.

III. Records Storage

A. Explain the terms used in records storage systems.

B. Identify the basic types of storage equipment and supplies.

C. Describe the criteria for selecting storage equipment and supplies.

D. Demonstrate the procedures for storing records.

E. Identify techniques to find lost or misfiled records.

IV. Records Retrieval, Retention and Transfer

A. Explain requisition, retrieval, charge-out and follow-up procedures of records.

B. Explain the use of a retention schedule.

C. Differentiate between periodic and perpetual transfer procedures.

D. Describe records center control procedures.

E. Describe how software programs aid in the retrieval, retention and transfer of records.

V. Record Storage Methods

A. Identify and describe the four record storage methods: alphabetic, subject, numeric, geographic.

B. List advantages and disadvantages of each storage method.

C. Identify and describe the various indexes used.

D. Store and retrieve physical records using the various storage methods.

E. Index, code and arrange records using database software for each storage method.

VI. Electronic and Imaged Records

A. Differentiate between electronic records and imaged records.

B. Describe and compare various forms of electronic media.

C. Discuss electronic and imaged records storage, safety and security.

Content Outline and Competencies:

I. Introduction to Medical Insurance

A. Describe the medical billing process.

B. Describe the tasks and responsibilities of medical office insurance staff.

C. Research and describe employment opportunities in the medical billing field.

D. Explain the necessity of standardization of procedural terminology and the development of a procedural coding system.

II. Terminology

A. Define and apply terms and concepts that apply to medical billing and coding.

B. Demonstrate use of basic insurance claim processing terms including deductibles, allowable, and coinsurance.

C. List and describe the methods of insurance reimbursement.

III. Diagnostic Coding

A. Explain the purpose of coding diagnoses on insurance claim forms.

B. List and apply the basic steps in coding diagnoses using the current ICD coding system.

C. Identify and use the conventions and guidelines used in the current ICD coding system.

D. Code diagnoses using the current ICD coding system.

IV. Procedural Coding

A. Explain the basic format of the CPT system.

B. List and apply the basic steps for coding procedures and services.

C. Identify CPT modifiers and explain their significance.

D. Explain the use of CPT guidelines and symbols.

E. Code procedures using the CPT system.

V. Life Cycle of an Insurance Claim

A. Describe the life cycle of an insurance claim.

B. Define common insurance claim terms and phrases.

VI. CMS-1500 and UB-04 Claim Forms

A. Describe general billing guidelines and instructions.

B. Explain optical scanning guidelines and their importance.

C. Describe claim errors that delay processing.

D. Describe reporting restrictions and guidelines of items reported on the claim forms.

E. Complete commercial primary insurance claim forms.

VII. Managed Care

A. Define managed care and describe the evolution of healthcare.

B. List and describe managed care models.

C. Describe NCQA accreditation.

VIII. Blue Cross and Blue Shield Plans

A. Describe the history of Blue Cross and Blue Shield (BCBS) programs.

B. List distinctive features of BCBS healthcare plans.

C. Compare and contrast the advantages of being a BCBS participating provider versus being a nonparticipating provider.

D. Introduce both BCBS of Kansas and BCBS of Kansas City and describe information that can be gained from each plan’s website including patient eligibility and claim status.

E. List types and names of BCBS plans available in the Kansas City area.

IX. Medicare

A. List and describe the categories of persons eligible for Medicare coverage.

B. List and describe incentives developed by Congress to encourage providers to participate with Medicare.

C. Describe the differences between Part A and Part B Medicare.

D. Explain the billing sequence for Medicare patients with employer-sponsored plans, Medigap, Medicare-Medicaid Crossover Plan, and Medicare as secondary coverage.

E. Describe the provider’s legal responsibility for collecting the patient’s deductible and coinsurance obligations.

F. Describe Advanced Beneficiary Notices and the role it plays within the medical office.

G. Describe the role of Center for Medicare and Medicaid Services (CMS), formerly known as HCFA.

H. Describe the Resource-Based Relative Value Scale (RBRVS).

I. Interpret a Medicare Explanation of Benefits form.

J. Describe HCPCS codes and their use.

K. List those medical conditions or circumstances where Medicare is not the primary payer.

X. Medicaid

A. List persons eligible for Medicaid as stated in the federal guidelines.

B. Explain the role of each state in determining eligibility and benefits.

C. Describe the economic impact of Medicaid on each state.

D. Contrast differences of claim filing requirements between Kansas and Missouri.

E. Complete a Medicaid claim form using Kansas Medicaid instructions.

F. Describe the importance of provider identification numbers.

XI. TriCare (CHAMPUS)

A. List TriCare eligibility categories.

B. Compare and contrast terminology used by TriCare to other insurance plans.

C. List the three levels of TriCare coverage.

D. Describe nonavailability statements.

XII. Worker’s Compensation

A. Describe the correct billing procedures for worker’s compensation cases.

B. Describe the First Report of Injury report.

C. Describe eligibility requirements for worker’s compensation benefits.

D. List classifications of on-the-job injuries.

E. Describe the enactment of the Occupational Safety and Health Administration (OSHA) Act of 1970 and the use of Material Safety Data Sheets (MSDS).

XIII. Legal and Regulatory Considerations

A. Give examples and describe breaches of confidentiality.

B. State the importance of obtaining the patient’s signature for the “Authorization for Release of Information.”

C. List the components of the Health Insurance Portability and Accountability Act of 1996 (HIPAA).

D. Outline the elements of a compliance program.

E. Describe the CMS Correct Coding Initiative (CCI).

G. Describe bundling and unbundling.

H. Compare and contrast fraud and abuse.

Content Outline and Competencies:

I. Creating Publications

A. Start and close program.

B. Describe the program’s window layout and features.

C. Open, modify, save and print a publication.

D. Insert, select, move, modify, resize, align and delete objects, graphics, pictures and text.

E. Select a new publication from a design template and replace text.

F. Save templates and set file properties.

G. Create bulleted lists, tear-off text, and synchronize objects.

H. Create a business information set.

I. Proofread and check spelling.

J. Save a print publication as a web publication.

K. Package a publication with embedded fonts for a printing service.

II. Publication Planning and Design

A. Choose publication design features based on purpose and audience.

B. Select publication font and color schemes consistent with a professional appearance.

C. Consider and choose appropriate productions colors and paper considerations.

D. Specify page layout and set publication guides and measurements.

E. Modify fonts and colors.

F. Prepare master pages.

G. Run a design check.

III. Basic Desktop Publishing Features

A. Format fonts.

B. Auto-fit text.

C. Select adjacent objects by dragging.

D. Insert captions and edit caption styles.

E. Create and edit a masthead.

F. Insert, edit and delete sidebars and pull quotes.

G. Continue a story across pages and insert continued notices.

H. Import text files.

I. Edit and hyphenate stories.

J. Insert and edit coupons, attention-getters and patterns.

K. Edit, arrange, group and save graphics as pictures.

L. Apply styles, shapes and shape outlines.

M. Create, align and format tables in a publication.

IV. Advanced Desktop Publishing Features

A. Embed a spreadsheet in a publication.

B. Recolor and compress graphics to create a watermark.

C. Explain character spacing techniques.

D. Track and kern characters.

E. Use measurement tools to edit character spacing.

F. Set and edit tabs and differentiate tab styles.

G. Preview, save, and print merged publications.

H. Create and edit data sources.

Content Outline and Competencies:

I. Integrated Software Skills

A. Prepare a variety of business documents using advanced word processing skills.

B. Calculate and analyze data to create professional charts using advanced spreadsheet skills.

C. Maintain, organize and retrieve records and create professional reports using advanced database management skills.

D. Create effective and professional slideshows using advanced presentation skills.

E. Integrate all application programs to create a variety of correspondence, reports, charts and presentations.

II. Business Office Procedures and Skills

A. Create, maintain and share calendars and files.

B. Create and maintain email contacts and distribution lists.

C. Collaborate with team members to manage projects.

D. Prioritize tasks and project deadlines.

E. Assume various roles of a team and evaluate team performance.

F. Communicate with team members through oral and written forms to make decisions and solve problems.

G. Set up and participate in web-based meetings.

H. Develop, plan and organize business meetings and travel arrangements.

I. Conduct research to gather data and information for projects.

III. Professional Portfolios

A. Prepare and finalize a professional skills portfolio.

B. Present portfolio using communication and technology skills.

IV. Industry Certification

A. Review performance outcomes for nationally accredited certification exam [CAP (ip)].

B. Take nationally accredited certification exam [CAP (ip)].

Content Outline and Competencies:

I. Internship Preparation and Reports

A. Complete an application form.

B. Create a professional resume.

C. Complete student information and release forms.

D. Set workplace goals.

E. Prepare a summary of hours worked.

F. Summarize internship experience in a report format.

II. Program Competencies and Job Responsibilities

A. Identify job responsibilities needed in job training.

B. Compare degree program competencies to job responsibilities.

III. Workplace Skills

A. Follow written and oral instructions.

B. Demonstrate effective written and oral communications.

C. Demonstrate interpersonal skills appropriate to a business environment.

D. Solve problems in a logical and reasonable manner.

E. Participate in team or group projects as assigned.

F. Manage time and resources effectively.

G. Follow employee rules, regulations and policies.

H. Demonstrate effective work ethics appropriate to a business environment.

IV. Evaluation of Internship Experience

A. Complete student self-evaluation.

B. Confer with instructor regarding job performance and employer evaluation.

C. Schedule conferences with employer and instructor as necessary.