Computer Support Specialist, AAS

This is an archived copy of the 2019-20 Catalog. To access the most recent version of the catalog, please visit http://catalog.jccc.edu/.

The Computer Support Specialist 63 credit hour Associate of Applied Science degree prepares individuals to provide technical assistance, support, and advice to computer users to troubleshoot software, hardware and networking problems. This two-year degree includes instruction in computer concepts, information systems, networking, security, operating systems, the Internet, software applications, help desk concepts, effective written and verbal communication skills, team management, project management, customer service and problem solving skills. Courses are completed in state-of-the-art computer labs at Johnson County Community College. Students are prepared to enter the workforce as a Computer User Support Specialist, Help Desk Technician, Technical Support Specialist or IT Support Representative.

(Major Code 2060; State CIP Code 11.1006)

Associate of Applied Science Degree

First Semester

CPCA 105Introduction to Personal Computers: Windows0-1
CPCA 120Computer User Support Skills*3
CPCA 128PC Applications: MS Office3
or CPCA 108
& CPCA 110
& CPCA 123		 Word Processing I: MS Word*
and Spreadsheets I: MS Excel
and E-Presentation: MS PowerPoint
ELEC 186CompTIA A+ Essentials3
IT 120CompTIA A+ Practical Applications3
IT 140Networking Fundamentals4
Total Hours16-17

Note: Students are eligible for the Computer Support Specialist A+ Certificate upon completion of the first semester and would be eligible to take the Computing Technology Industry Association (CompTIA) A+ Certification Exam.

Second Semester

CPCA 106Introduction to Personal Computers: Macintosh1
CPCA 109Google Apps*1
CPCA 118Groupware: Outlook*1
CPCA 138Windows for Microcomputers*1
ELEC 250Microcomputer Maintenance*3
IT 145Routing and Switching Essentials*3
WEB 112Professional Skills for the Digital Developer3
Total Hours13

Third Semester

Program Electives2 - 3
NOTE: Program electives are any courses with CIS, CPCA, CS, HCIS, IT or WEB prefix.
(Note: If completed CPCA 105, choose 2 credit hours of electives. If CPCA 105 waiver test passed, choose 3 credit hours of electives.)
CPCA 114Databases I: MS Access*1
CPCA 141Internet I*1
ENGL 121Composition I*3
IT 201Network Security Fundamentals*4
Communications Elective^3
Humanities Elective^3
Total Hours17-18

Note: Students are eligible for the Computer Support Specialist Networking+/Security+ Certificate upon completion of the first and second semesters and IT 201 and would be eligible to take the Computing Technology Industry Association (CompTIA) Network+ Exam and Security+ Exam.

Fourth Semester

Program Electives9
NOTE: Program electives are any courses with CIS, CPCA, CS, HCIS, IT or WEB prefix.
CPCA 121Introduction to Project Management*1
Social Science and/or Economics Elective^3
Science and/or Math Elective^3
Note: MATH 120 is recommended
Total Hours16

Total Program Hours: 63