CSS 120   Computer User Support Skills* (3 Hours)

Prerequisites or corequisites: CIS 124 or (CSS 105 or CPCA 105) or (CSS 106 or CPCA 106) or (CSS 128 or CPCA 128) or an appropriate score on a waiver test.

Upon successful completion of this course, students should understand key information and skills for user support professionals, including troubleshooting and problem solving, successful verbal and written communication with users, determining a client's specific needs and training end users.

Computer Support Specialist, AAS

https://catalog.jccc.edu/degreecertificates/computersupportspecialist/comp-support-specialist-aas/

The Computer Support Specialist 63 credit hour Associate of Applied Science degree prepares individuals to provide technical assistance, support, and advice to computer users to troubleshoot software, hardware, and networking problems. This two-year degree includes instruction in computer concepts, information systems, networking, security, operating systems, the Internet, software applications, help desk concepts, effective written and verbal communication skills, team management, project management, customer service, and problem-solving skills. Courses are completed in state-of-the-art computer labs at Johnson County Community College. Students are prepared to enter the workforce as Computer User Support Specialists, Help Desk Technicians, Technical Support Specialists, or IT Support Representatives.

Computer Information Systems, AAS

https://catalog.jccc.edu/degreecertificates/computerinformationsystems/comp-info-systems-aas/

...WEB 110 HTML and CSS 3 Social and...to Networks 3 COMS 120 Interpersonal Communication 3...