CSS 120   Computer User Support Skills* (3 Hours)

Prerequisites or corequisites: CIS 124 or (CSS 105 or CPCA 105) or (CSS 106 or CPCA 106) or (CSS 128 or CPCA 128) or an appropriate score on a waiver test.

Upon successful completion of this course, students should understand key information and skills for user support professionals, including troubleshooting and problem solving, successful verbal and written communication with users, determining a client's specific needs and training end users.