Computer Support Specialist, AAS
The Computer Support Specialist 63 credit hour Associate of Applied Science degree prepares individuals to provide technical assistance, support, and advice to computer users to troubleshoot software, hardware and networking problems. This two-year degree includes instruction in computer concepts, information systems, networking, security, operating systems, the Internet, software applications, help desk concepts, effective written and verbal communication skills, team management, project management, customer service and problem solving skills. Courses are completed in state-of-the-art computer labs at Johnson County Community College. Students are prepared to enter the workforce as a Computer User Support Specialist, Help Desk Technician, Technical Support Specialist or IT Support Representative.
(Major Code 2060; State CIP Code 11.1006)
Associate of Applied Science Degree
First Semester
| CPCA 105 | Introduction to Personal Computers: Windows | 0-1 |
| CPCA 120 | Computer User Support Skills* | 3 |
| CPCA 128 | PC Applications: MS Office | 3 |
| or CPCA 108 & CPCA 110 & CPCA 123 | Word Processing I: MS Word* and Spreadsheets I: MS Excel* and E-Presentation: MS PowerPoint* | |
| ELEC 186 | CompTIA A+ Essentials | 3 |
| IT 120 | CompTIA A+ Practical Applications | 3 |
| IT 140 | Networking Fundamentals | 4 |
| Total Hours | 16-17 | |
Note: Students are eligible for the Computer Support Specialist A+ Certificate upon completion of the first semester and would be eligible to take the Computing Technology Industry Association (CompTIA) A+ Certification Exam.
Second Semester
| CPCA 106 | Introduction to Personal Computers: Macintosh | 1 |
| CPCA 109 | Google Apps* | 1 |
| CPCA 118 | Groupware: Outlook* | 1 |
| CPCA 138 | Windows for Microcomputers* | 1 |
| ELEC 250 | Microcomputer Maintenance* | 3 |
| IT 145 | Routing and Switching Essentials* | 3 |
| WEB 112 | Professional Skills for the Digital Developer | 3 |
| Total Hours | 13 | |
Third Semester
| Program Electives | 2 - 3 | |
NOTE: Program electives are any courses with CIS, CPCA, CS, HCIS, IT or WEB prefix. | ||
| CPCA 114 | Databases I: MS Access* | 1 |
| CPCA 141 | Internet I* | 1 |
| ENGL 121 | Composition I* | 3 |
| IT 201 | Network Security Fundamentals* | 4 |
| Communications Elective^ | 3 | |
| Humanities Elective^ | 3 | |
| Total Hours | 17-18 | |
| ^ |
Note: Students are eligible for the Computer Support Specialist Networking+/Security+ Certificate upon completion of the first and second semesters and IT 201 and would be eligible to take the Computing Technology Industry Association (CompTIA) Network+ Exam and Security+ Exam.
Fourth Semester
| Program Electives | 9 | |
NOTE: Program electives are any courses with CIS, CPCA, CS, HCIS, IT or WEB prefix. | ||
| CPCA 121 | Introduction to Project Management* | 1 |
| Social Science and/or Economics Elective^ | 3 | |
| Science and/or Math Elective^ | 3 | |
Note: MATH 120 is recommended | ||
| Total Hours | 16 | |
| ^ |
Total Program Hours: 63