The Computer Support Specialist A+ 16-credit hour certificate is an industry-respected starting point for individuals to pursue a career in Information Systems. The certificate provides valuable technical and communication skills that are required across the information systems industry. Students develop essential skills in hardware, software, networking, written communication, verbal communication, and problem-solving. Upon completion of the certificate, students are prepared to take the CompTIA A+ certification exam, enter the workforce in an entry-level computer support position, or continue another year of studies to complete the Computer Support Specialist Network+/Security+ Certificate.

(Major Code 6610; CIP Code 11.1006)

Computer Support Program web page

Program Outcomes

Johnson County Community College (JCCC) is committed to offering high-quality affordable programs that focus on developing knowledge and skills conducive to life-long learning. Both the General Education Student Learning Outcomes and Institutional Learning Outcomes convey JCCC's approach to programmatic outcomes. Additionally, students who successfully complete the Computer Support Specialist A+ Certificate from JCCC will be able to:

  • Understand key information and skills for user support professionals, including troubleshooting and problem-solving, and successful verbal and written communication with users.
  • Demonstrate in-depth proficiency with word processing, spreadsheet, database, and presentation graphics applications.
  • Examine personal computer (PC) hardware and peripheral components, network components and connections, network services, virtualization, cloud computing, and mobile and print devices.
  • Install and configure an operating system (OS), identify and apply fundamental security concepts, troubleshoot software and OS configurations, and use best practice operational procedures.