JCCC’s sales and customer relations program is designed for people employed in sales who wish to refine their skills or those who are contemplating a career in sales. The program focuses on the steps involved in the selling process and the delivery of effective customer service. Students who complete the program may find careers in sales (retail, wholesale, or manufacturing) or in the customer service departments of stores, businesses, and manufacturers.

All of the 31-credit hours required for the certificate apply toward JCCC’s Marketing and Management Associate of Applied Science degree.

(Major Code 4920; CIP Code 52.1401)

Marketing and Management Program web page

Program Outcomes

Johnson County Community College (JCCC) is committed to offering high-quality affordable programs that focus on developing knowledge and skills conducive to life-long learning. Both the General Education Student Learning Outcomes and Institutional Learning Outcomes convey JCCC's approach to programmatic outcomes. Additionally, students who successfully complete the Sales and Customer Relations Certificate from JCCC will be able to:

  • Demonstrate understanding of the key concepts of sales and customer relations.
  • Understand and effectively implement a step-by-step selling process model. 
  • Communicate effectively with stakeholders in the selling and customer relations process. 
  • Understand and apply ethical standards in sales and customer relations.