This course is approved by the Kansas Board of Regents for guaranteed transfer among all Kansas Regents public postsecondary institutions. Additional courses may also be eligible for transfer. Please visit a JCCC counselor or the JCCC Registrar's office, and the Transfer Kansas portal to learn more.
JCCC’s sales and customer relations program is designed for people employed in sales who wish to refine their skills or those who are contemplating a career in sales. The program focuses on the steps involved in the selling process and the delivery of effective customer service. Students who complete the program may find careers in sales (retail, wholesale, or manufacturing) or in the customer service departments of stores, businesses, and manufacturers.
All of the 31-credit hours required for the certificate apply toward JCCC’s Marketing and Management Associate of Applied Science degree.
(Major Code 4920; CIP Code 52.1401)
Marketing and Management Program web page
Certificate Requirements
First Semester
| Code | Title | Hours |
|---|---|---|
| COMS 121 | Public Speaking | 3 |
| or COMS 120 | Interpersonal Communication | |
| or COMS 125 | Personal Communication | |
| MKT 121 | Retail Management | 3 |
| MKT 134 | Professional Selling | 3 |
| MKT 205 | eMarketing | 3 |
| MKT 230 | Marketing | 3 |
| Total Hours | 15 | |
Second Semester
| Code | Title | Hours |
|---|---|---|
| MKT 146 | Introduction to Social Media Marketing | 3 |
| MKT 202 | Consumer Behavior | 3 |
| MKT 221 | Sales Management* | 3 |
| MKT 234 | Services Marketing* | 3 |
| or MKT 290 | Capstone: Marketing Management* | |
| MKT 275 | Marketing Analytics and CRM (Customer Relationship Management) | 3 |
| MKT 284 | Marketing Management Internship I | 1 |
| Total Hours | 16 | |
Total Program Hours: 31
- *
This course has registration requirements.