The Johnson County Community College Computer Support Specialist program is in alignment with the National Center for Education Statistics (NCES) CIP code 11.1006: Computer Support Specialist. This program prepares individuals to provide technical assistance, support, and advice to computer users to help troubleshoot software and hardware problems. This program includes instruction in computer concepts, information systems, networking, operating systems, computer hardware, the Internet, software applications, help desk concepts and problem solving, and principles of customer service.

The Computer Support Specialist 63 credit hour Associate of Applied Science degree prepares individuals to provide technical assistance, support, and advice to computer users to troubleshoot software, hardware, and networking problems. This two-year degree includes instruction in computer concepts, information systems, networking, security, operating systems, the Internet, software applications, help desk concepts, effective written and verbal communication skills, team management, project management, customer service, and problem-solving skills. Courses are completed in state-of-the-art computer labs at Johnson County Community College. Students are prepared to enter the workforce as Computer User Support Specialists, Help Desk Technicians, Technical Support Specialists, or IT Support Representatives.

(Major Code 2060; CIP Code 11.1006)

Computer Support Program web page

Program Learning Outcomes

Johnson County Community College (JCCC) is committed to offering high-quality affordable programs that focus on developing knowledge and skills conducive to life-long learning. Both the General Education Student Learning Outcomes and Institutional Learning Outcomes convey JCCC's approach to programmatic outcomes. Additionally, students who successfully complete the Computer Support Specialist, AAS from JCCC will be able to:

  • Understand key information and skills for user support professionals, including troubleshooting and problem-solving, and successful verbal and written communication with users.
  • Demonstrate an in-depth proficiency with word processing, spreadsheet, database and presentation graphics applications.
  • Examine personal computer (PC) hardware and peripheral components, network components and connections, network services, virtualization, cloud computing, mobile and print devices.
  • Install and configure an operating system (OS), identify and apply fundamental security concepts, troubleshoot software and OS configurations and use best practice operational procedures.
  • Configure and troubleshoot networking technologies, including Internet Protocol (IP) connectivity, IP services, and security fundamentals.
  • Install and configure systems to secure applications, networks and devices.
  • Develop a professional digital portfolio.
  • Demonstrate proficiency in microcomputer relational database software.
  • Create and manage projects using project management software.