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Sales and Customer Relations Certificate

JCCC’s sales and customer relations program is designed for people employed in sales who wish to refine their skills or those who are contemplating a career in sales. The program focuses on the steps involved in the selling process and the delivery of effective customer service. Students who complete the program may find careers in sales (retail, wholesale or manufacturing) or in the customer service departments of stores, businesses and manufacturers.

All of the 33 credit hours required for the sales and customer relations certificate apply toward JCCC’s 64-credit-hour marketing and management associate of applied science degree.

Suggested/Sample Course Sequence

The sequence taken by the student may vary depending on prerequisites, course availability, and personal/ professional responsibilities.

(Major Code 4920; State CIP Code 52.1804)

First Semester

ENGL 121Composition I*3
MKT 134Professional Selling3
MKT 121Retail Management3
FASH 135Image Management1
MKT 202Consumer Behavior3
MKT 284Marketing and Management Internship I1
CIS 124Introduction to Computer Concepts and Applications (or)3
CPCA/CDTP electives (3)
Total Hours17

Second Semester

BUS 150Business Communications*3
MKT 221Sales Management*3
MKT 234Services Marketing*3
MKT 230Marketing3
MKT 240Advertising and Promotion3
MKT 286Marketing and Management Internship II*1
Total Hours16

Total Program Hours: 33