Sales and Customer Relations Certificate
JCCC’s sales and customer relations program is designed for people employed in sales who wish to refine their skills or those who are contemplating a career in sales. The program focuses on the steps involved in the selling process and the delivery of effective customer service. Students who complete the program may find careers in sales (retail, wholesale or manufacturing) or in the customer service departments of stores, businesses and manufacturers.
All of the 31 credit hours required for the sales and customer relations certificate apply toward JCCC’s 64-credit-hour marketing and management associate of applied science degree.
Suggested/Sample Course Sequence
The sequence taken by the student may vary depending on prerequisites, course availability, and personal/ professional responsibilities.
(Major Code 4920; State CIP Code 52.1401)
|MKT 121||Retail Management||3|
|MKT 134||Professional Selling||3|
|MKT 202||Consumer Behavior||3|
|ENGL 121||Composition I*||3|
|MKT 284||Marketing Management Internship I||1|
|or MKT 292||Special Topics:|
|BUS 150||Business Communications*||3|
|MKT 221||Sales Management*||3|
|MKT 234||Services Marketing*||3|
|MKT 275||Marketing Analytics and CRM (Customer Relationship Management)||3|
Total Program Hours: 31