Sales and Customer Relations Certificate

JCCC’s sales and customer relations program is designed for people employed in sales who wish to refine their skills or those who are contemplating a career in sales. The program focuses on the steps involved in the selling process and the delivery of effective customer service. Students who complete the program may find careers in sales (retail, wholesale or manufacturing) or in the customer service departments of stores, businesses and manufacturers.

All of the 31 credit hours required for the sales and customer relations certificate apply toward JCCC’s 64-credit-hour marketing and management associate of applied science degree.

Suggested/Sample Course Sequence

The sequence taken by the student may vary depending on prerequisites, course availability, and personal/ professional responsibilities.

(Major Code 4920; State CIP Code 52.1401)

First Semester

MKT 121Retail Management3
MKT 134Professional Selling3
MKT 202Consumer Behavior3
ENGL 121Composition I*3
MKT 284Marketing Management Internship I1
or MKT 292 Special Topics:
MKT 205eMarketing3
Total Hours16

Second Semester

BUS 150Business Communications*3
MKT 221Sales Management*3
MKT 234Services Marketing*3
MKT 230Marketing3
MKT 275Marketing Analytics and CRM (Customer Relationship Management)3
Total Hours15

Total Program Hours: 31