HMGT 131 Introduction to Hotel Operations (3 Hours)
This course presents a systematic approach to managing basic operations in a hotel. Topics include providing a full understanding of the flow of business from the front office, from the reservations process to checkout and settlement. Students will also study the night audit, and statistical analysis of rates and revenue management. The course will include related health department and OSHA regulations, financial requirements for managing a housekeeping operation, sanitation and cleaning processes, hard and soft good specifications necessary to be successful in the housekeeping arena, and general maintenance operations in the hotel.